Accurate Carpet Care

★★★☆☆
  • 1891 Donahue Dr

    El Cajon, CA 92019

    Map & Directions
  • 619-593-2575

About Accurate Carpet Care

Hours
Mon-Fri 9am-5pm, Sat 9am-3pm

Personal Services

Personal Services
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.

Accurate carpet care is the best! The men who come out are friendly and do a great job. I never use anyone else. My carpets always look great when they are done. They are also reasonable.

3
★★★★★

Accurate carpet care is the best! The men who come out are friendly and do a great job. I never use anyone else. My carpets always look great when they are done. They are also reasonable.

.

HORRIBLE JOB....horrible experience! They not only did a crummy job cleaning my 2-yr. old carpet, but chipped 2 tiles on my stairway. They didn't notify me of the damage and when brought to their attention, they ignored 3 phone calls.

3
★★★★★

HORRIBLE JOB....horrible experience! They not only did a crummy job cleaning my 2-yr. old carpet, but chipped 2 tiles on my stairway. They didn't notify me of the damage and when brought to their attention, they ignored 3 phone calls.

.

I would recommend this to anyone who is looking for affordable carpet cleaning. They were on time and thorough. Brian, my tech, even cleaned a couple of my area rugs at no charge. $45 for a 2 bedroom... cant beat it! I will definately use them again!

2
★★★★☆

I would recommend this to anyone who is looking for affordable carpet cleaning. They were on time and thorough. Brian, my tech, even cleaned a couple of my area rugs at no charge. $45 for a 2 bedroom... cant beat it! I will definately use them again!

Pros: friendly

Cons: none

.

I NEEDED A LAST MINUTE CARPET CLEAN, I CALLED ACCURATE CARPET CARE. THEY SAID NO PROBLEM.
THEY WERE ABLE TO COME OUT THE SAME DAY AND DID AN EXCELLENT JOB. THANK YOU ACCURATE YOU SAVED MY LIFE. I WILL REFER YOU TO ALL OF MY FRIENDS.

2
★★★★★

I NEEDED A LAST MINUTE CARPET CLEAN, I CALLED ACCURATE CARPET CARE. THEY SAID NO PROBLEM.
THEY WERE ABLE TO COME OUT THE SAME DAY AND DID AN EXCELLENT JOB. THANK YOU ACCURATE YOU SAVED MY LIFE. I WILL REFER YOU TO ALL OF MY FRIENDS.

Pros: GOOD VALUE

Cons: NONE

.

i use accurate carpet care all the time and i love them. i think they are awesome, wonderful prices ,great attitudes ,and best cleaning jobs i have ever seen. i have used other companies in the past and they were terrible. the workers always come in my house with the most positive attitudes. And get the job done on the spot. I would highly recomend you use them!

2
★★★★★

i use accurate carpet care all the time and i love them. i think they are awesome, wonderful prices ,great attitudes ,and best cleaning jobs i have ever seen. i have used other companies in the past and they were terrible. the workers always come in my house with the most positive attitudes. And get the job done on the spot. I would highly recomend you use them!

Pros: positive attitudes

Cons: none

.

THEY FAILED TO MAKE OUR SCHEDULED APPOINTMENT AND DIDNT CALL NOR ANSWER THIER PHONES. WHEN WE CALLED TO COMPLAIN WE WERE TREATED WITH EXTREME AND UNCALLED FOR RUDENESS.BY DOREEN.
THE OWNER, TODD KOOPMAN, CALLED BACK SREAMING WITH PROFANITIES AND CALLED ME A CRAZY BITCH, A MAD WOMAN, INSANE, AND IDIOT AND USED MANY OTHER GENDER RELATED INSULTS!!
THEN HE CALLED BACK 2 DAYS LATER TO ADD MORE INSULTS AND THREATS!!!
OUR APT ASSOCISATION SAYS THEY HAVE NOW RECIEVED NUMEROUS SIMILAR COMPLAINTS AND WILL NEVER REFER THEM AGAIN. PUT THIS HORRENDOUSLY RUN COMPANY OUT OF BUSINESS - RIGHT NOW!!!!

0
★☆☆☆☆

THEY FAILED TO MAKE OUR SCHEDULED APPOINTMENT AND DIDNT CALL NOR ANSWER THIER PHONES. WHEN WE CALLED TO COMPLAIN WE WERE TREATED WITH EXTREME AND UNCALLED FOR RUDENESS.BY DOREEN.
THE OWNER, TODD KOOPMAN, CALLED BACK SREAMING WITH PROFANITIES AND CALLED ME A CRAZY BITCH, A MAD WOMAN, INSANE, AND IDIOT AND USED MANY OTHER GENDER RELATED INSULTS!!
THEN HE CALLED BACK 2 DAYS LATER TO ADD MORE INSULTS AND THREATS!!!
OUR APT ASSOCISATION SAYS THEY HAVE NOW RECIEVED NUMEROUS SIMILAR COMPLAINTS AND WILL NEVER REFER THEM AGAIN. PUT THIS HORRENDOUSLY RUN COMPANY OUT OF BUSINESS - RIGHT NOW!!!!

Pros: ONE STAR INOT ONE THING IS GOOD OR DECENT ABOUT THIS COMPANY

Cons: HORRIBLE ABUSIVE OWNER, BELLIGERENT EMPLOYEES

.

THEY WERE THE MOST HORRIBLE CARPET CLEANERS. NEVER USE THIS COMPANY IF YOU WANT YOUR CARPETS TO BE CLEANED. THEY WERE HOSTILE AND MAD THAT I CALLED THEM BACK A 3RD TIME. CLEAN IT RIGHT THE FIRST TIME AND I WON'T CALL. IN FACT, I WILL NEVER CALL YOU AGAIN. DO NOT USE THESE PEOPLE

0
★☆☆☆☆

THEY WERE THE MOST HORRIBLE CARPET CLEANERS. NEVER USE THIS COMPANY IF YOU WANT YOUR CARPETS TO BE CLEANED. THEY WERE HOSTILE AND MAD THAT I CALLED THEM BACK A 3RD TIME. CLEAN IT RIGHT THE FIRST TIME AND I WON'T CALL. IN FACT, I WILL NEVER CALL YOU AGAIN. DO NOT USE THESE PEOPLE

Pros: NOTHING GOOD ABOUT THIS COMPANY

Cons: BAD, BAD, BAD COMPANY

.

I am a 4th generation landlord and have never, never had a company be so unprofessional in my 50 years of experience. They were rude when I needed to have them come out and re-do several carpets. They argued with me and used profanity when I attempted to calmly talk about re-adjusting the bill after I paid another company to re-clean the carpets after their 2 attempts at cleaning falied. Todd the owner is an angry, emotionally violent man that needs help with his business and attitude. This is one of the WORST CARPET CLEANING SERVICES I have ever used but will never use and never refer them and will use every source possible to tell my story about how horrible they are to whoever will listen. DO NOT USE ACCURATE CARPET CLEANING!!

0
★☆☆☆☆

I am a 4th generation landlord and have never, never had a company be so unprofessional in my 50 years of experience. They were rude when I needed to have them come out and re-do several carpets. They argued with me and used profanity when I attempted to calmly talk about re-adjusting the bill after I paid another company to re-clean the carpets after their 2 attempts at cleaning falied. Todd the owner is an angry, emotionally violent man that needs help with his business and attitude. This is one of the WORST CARPET CLEANING SERVICES I have ever used but will never use and never refer them and will use every source possible to tell my story about how horrible they are to whoever will listen. DO NOT USE ACCURATE CARPET CLEANING!!

Pros: RUDE, UNPROFESSIONAL, NOT GOOD AT CLEANING

Cons: NOTHING IS POSITIVE ABOUT THIS COMPANY

.

Be aware! They have very poor service! My carpet is still dirty after their cleaning, but still charged me. They hang up my phone after my complain, and refused for the redo.
Never use it!

1
★☆☆☆☆

Be aware! They have very poor service! My carpet is still dirty after their cleaning, but still charged me. They hang up my phone after my complain, and refused for the redo.
Never use it!

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.

I hired this firm to clean the carpet in my downtown condo. Told them to lock up when they left. They left the door WIDE OPEN, and two days later I went back to look at the job - DIRT, SPOTS, STAINS, carpet filthy as untouched. Charged me further to put deodorizer in the carpet cleaning - No way, carpet still was dirty and smelled the same. Further: the guy who came in used his machine and dinged up the walls of my brand new paint job - $800 dollar brand new property interior paint job and the guy puts three dings against the walls! I called to complain - they "offered to "redo" it. But the owner then could not get his employee to come back as the employee, with his attitude would not even come back as the owner had scheduled. I told them just forget it, give me a credit back on the $75 dollar charge, and I WONT send you a bill for the touch ups needed on the $800 paint job now having to be redone. Owner TODD, said Okay. To this date - He has NOT issued the credit on the credit card payment. BEWARE - ONCE you give these guys your credit card number, you're dead on any resolution as they charge you and then DON'T do a THING. When you call to follow up, DARLA is quoted: "That's not my job" Next guy on the phone:" Todd's not here. Todd is NEVER there, he does not take any calls, nor returns calls when messaged, and otherwise his people won't get him the message to call you back. This firm needs a Turko File report. Stay away from ACCURATE CARPET CARE - they will charge you, they will not clean your carpet, they will ding up your property and then they will not get you any resolution to follow up and keep their customer satisfied.

1
★☆☆☆☆

I hired this firm to clean the carpet in my downtown condo. Told them to lock up when they left. They left the door WIDE OPEN, and two days later I went back to look at the job - DIRT, SPOTS, STAINS, carpet filthy as untouched. Charged me further to put deodorizer in the carpet cleaning - No way, carpet still was dirty and smelled the same. Further: the guy who came in used his machine and dinged up the walls of my brand new paint job - $800 dollar brand new property interior paint job and the guy puts three dings against the walls! I called to complain - they "offered to "redo" it. But the owner then could not get his employee to come back as the employee, with his attitude would not even come back as the owner had scheduled. I told them just forget it, give me a credit back on the $75 dollar charge, and I WONT send you a bill for the touch ups needed on the $800 paint job now having to be redone. Owner TODD, said Okay. To this date - He has NOT issued the credit on the credit card payment. BEWARE - ONCE you give these guys your credit card number, you're dead on any resolution as they charge you and then DON'T do a THING. When you call to follow up, DARLA is quoted: "That's not my job" Next guy on the phone:" Todd's not here. Todd is NEVER there, he does not take any calls, nor returns calls when messaged, and otherwise his people won't get him the message to call you back. This firm needs a Turko File report. Stay away from ACCURATE CARPET CARE - they will charge you, they will not clean your carpet, they will ding up your property and then they will not get you any resolution to follow up and keep their customer satisfied.

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Ratings_icons Ratings_icons

.

I hired this firm to clean the carpet in my downtown condo. Told them to lock up when they left. They left the door WIDE OPEN, and two days later I went back to look at the job - DIRT, SPOTS, STAINS, carpet filthy as untouched. Charged me further to put deodorizer in the carpet cleaning - No way, carpet still was dirty and smelled the same. Further: the guy who came in used his machine and dinged up the walls of my brand new paint job - $800 dollar brand new property interior paint job and the guy puts three dings against the walls! I called to complain - they "offered to "redo" it. But the owner then could not get his employee to come back as the employee, with his attitude would not even come back as the owner had scheduled. I told them just forget it, give me a credit back on the $75 dollar charge, and I WONT send you a bill for the touch ups needed on the $800 paint job now having to be redone. Owner TODD, said Okay. To this date - He has NOT issued the credit on the credit card payment. BEWARE - ONCE you give these guys your credit card number, you're dead on any resolution as they charge you and then DON'T do a THING. When you call to follow up, DARLA is quoted: "That's not my job" Next guy on the phone:" Todd's not here. Todd is NEVER there, he does not take any calls, nor returns calls when messaged, and otherwise his people won't get him the message to call you back. This firm needs a Turko File report. Stay away from ACCURATE CARPET CARE - they will charge you, they will not clean your carpet, they will ding up your property and then they will not get you any resolution to follow up and keep their customer satisfied.

0
★☆☆☆☆

I hired this firm to clean the carpet in my downtown condo. Told them to lock up when they left. They left the door WIDE OPEN, and two days later I went back to look at the job - DIRT, SPOTS, STAINS, carpet filthy as untouched. Charged me further to put deodorizer in the carpet cleaning - No way, carpet still was dirty and smelled the same. Further: the guy who came in used his machine and dinged up the walls of my brand new paint job - $800 dollar brand new property interior paint job and the guy puts three dings against the walls! I called to complain - they "offered to "redo" it. But the owner then could not get his employee to come back as the employee, with his attitude would not even come back as the owner had scheduled. I told them just forget it, give me a credit back on the $75 dollar charge, and I WONT send you a bill for the touch ups needed on the $800 paint job now having to be redone. Owner TODD, said Okay. To this date - He has NOT issued the credit on the credit card payment. BEWARE - ONCE you give these guys your credit card number, you're dead on any resolution as they charge you and then DON'T do a THING. When you call to follow up, DARLA is quoted: "That's not my job" Next guy on the phone:" Todd's not here. Todd is NEVER there, he does not take any calls, nor returns calls when messaged, and otherwise his people won't get him the message to call you back. This firm needs a Turko File report. Stay away from ACCURATE CARPET CARE - they will charge you, they will not clean your carpet, they will ding up your property and then they will not get you any resolution to follow up and keep their customer satisfied.

Pros: They have one truck. Period.

Cons: Carpet still FILTHY - NO CLEANED - CHARGED - NO RESOLUTION

.

I used Accurate this past week and was amazed at the job they did. I had no idea what my carpet used to look like. I guess it is beige after all. LOL. The price was good, the worker was friendly, I will be refering my friends.

2
★★★★★

I used Accurate this past week and was amazed at the job they did. I had no idea what my carpet used to look like. I guess it is beige after all. LOL. The price was good, the worker was friendly, I will be refering my friends.

Pros: Good job, on time, great customer service

Cons: forgot to have him clean my rug

.

I WILL NEVER USE THIS COMPANY AGAIN. THEY JUST CLEANED OUR OFFICE. 3 OFFICES 1 HALLWAY IN 25 MINUTES SHOULD TELL YOU THE KIND OF JOB THEY DID. POOR QUALITY AND BAD CUSTOMER SERVICE. DO NOT USE. WE ASKED FOR A REFUNDS, THIER COMMENT " YOU SHOULD HAVE COMPLAINED EARLIER". CALL CANNON CARPET CLEANING 619-690-0694. GREAT GUY.

0
★☆☆☆☆

I WILL NEVER USE THIS COMPANY AGAIN. THEY JUST CLEANED OUR OFFICE. 3 OFFICES 1 HALLWAY IN 25 MINUTES SHOULD TELL YOU THE KIND OF JOB THEY DID. POOR QUALITY AND BAD CUSTOMER SERVICE. DO NOT USE. WE ASKED FOR A REFUNDS, THIER COMMENT " YOU SHOULD HAVE COMPLAINED EARLIER". CALL CANNON CARPET CLEANING 619-690-0694. GREAT GUY.

Pros: none

Cons: show up late, bad service, bad customer service.

.

This company is the worst carpet cleaning service I have ever had! A month after the cleaning, spots began to show and when I called, the owner continually hung up on me after stating that nothing could be done and proceeded to call me a f****** slu*. I guess the owner Todd forgot that their website claims they "stand by their work" and offer "complete satisfaction." This was a waste of money - they're TERRIBLE!!

0
★☆☆☆☆

This company is the worst carpet cleaning service I have ever had! A month after the cleaning, spots began to show and when I called, the owner continually hung up on me after stating that nothing could be done and proceeded to call me a f****** slu*. I guess the owner Todd forgot that their website claims they "stand by their work" and offer "complete satisfaction." This was a waste of money - they're TERRIBLE!!

Cons: Owner is unprofessional and has no idea how to run a business!

.

I had a roommate move out from upstairs and it was a gray mess on 6mo old carpet. I rented a rug doctor, which is a HASSLE + you have to buy another $15-$25 worth of special soap for it AND get it back etc etc. It didn't occur to me until I got home you cannot do stairs with that beast. I cleaned the room OK - but it took filling with hot water and emptying all that goop 3x. And still not like new Plus stairs not done. I called the guy that installed my carpet (pitch for Bill at Quantum Carpets - great flooring and prices and installation) and he suggested Accurate to do the cleaning. The guy was in next day, all equipment in truck, went over the room, it was like new although he was apologizing for a particularly bad stain that was 98% gone, steps like new. Plus only $70 after I'd spent nearly that much for the stupid rug doctor and all the hassle of cleaning/returning it.

2
★★★★★

I had a roommate move out from upstairs and it was a gray mess on 6mo old carpet. I rented a rug doctor, which is a HASSLE + you have to buy another $15-$25 worth of special soap for it AND get it back etc etc. It didn't occur to me until I got home you cannot do stairs with that beast. I cleaned the room OK - but it took filling with hot water and emptying all that goop 3x. And still not like new Plus stairs not done. I called the guy that installed my carpet (pitch for Bill at Quantum Carpets - great flooring and prices and installation) and he suggested Accurate to do the cleaning. The guy was in next day, all equipment in truck, went over the room, it was like new although he was apologizing for a particularly bad stain that was 98% gone, steps like new. Plus only $70 after I'd spent nearly that much for the stupid rug doctor and all the hassle of cleaning/returning it.

Pros: scheduled next day - in and out in an hour - no hassle - inexpensive - didn't raise price

Cons: none I can't wait until I move and can get the carpet back to new again!

.

I have used Accurate Carpet Care a couple of times. They do exceptional work at an extremely affordable price. My carpets look like they are BRAND NEW! I would highly recommend them!

2
★★★★★

I have used Accurate Carpet Care a couple of times. They do exceptional work at an extremely affordable price. My carpets look like they are BRAND NEW! I would highly recommend them!

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