Elegance In Time

★★★☆☆
  • 1610 N Tustin St

    Orange, CA 92867

    Map & Directions
  • 714-921-8397

About Elegance In Time

Hours
Tuesday - Friday 10am - 6pm pst Saturday 10am - 5pm pst

Shopping

Shopping
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3.2 5
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I called Elegance in Time a few weeks ago because I was trying to get some info on a clock that had their sticker in it. The woman I spoke with was short and told me that since they had absolutely no computers at all in their store, there

3
★★★★★

I called Elegance in Time a few weeks ago because I was trying to get some info on a clock that had their sticker in it. The woman I spoke with was short and told me that since they had absolutely no computers at all in their store, there

.

My rating is a gift at best. I will give my one star to a salesmen that although somewhat odd he did try to help me out. The manager/owner at this particular location as well as the Brea location was extremely rude and uncooperative. I cringed at the thought that I might actually have to go into the store once more. They appear to have a nice inventory but the customer service was anything but elegant.

0
★☆☆☆☆

My rating is a gift at best. I will give my one star to a salesmen that although somewhat odd he did try to help me out. The manager/owner at this particular location as well as the Brea location was extremely rude and uncooperative. I cringed at the thought that I might actually have to go into the store once more. They appear to have a nice inventory but the customer service was anything but elegant.

.

Elegance in Time has been my clock store for over 30 years. I recently took my schoolhouse clock in and was greeted warmly. My clock was repaired within days. When I got home I noticed the chime was slightly different. I took it back and was again greeted warmly. Explained my need to have the chime restored to it's origional sound and within an hour I had my clock and the bim-bam chime was as close to the origional sound as could be expected for a 30 year old clock. I was very satisfied with the experience.

5
★★★★★

Elegance in Time has been my clock store for over 30 years. I recently took my schoolhouse clock in and was greeted warmly. My clock was repaired within days. When I got home I noticed the chime was slightly different. I took it back and was again greeted warmly. Explained my need to have the chime restored to it's origional sound and within an hour I had my clock and the bim-bam chime was as close to the origional sound as could be expected for a 30 year old clock. I was very satisfied with the experience.

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Tues, May 1, 2007
Stopped by to get a quartz movement for wall clock.
They had a part with longer shaft and they told me I could just build it out in back.
When I told them that would result in it protruding beyond the wall support blocks, they said (snippily)..
??well, you should have brought the whole clock in!?

I said I thought I could make it work and I asked how much it was.. They wanted $15.00..
When I said they are available on internet for $3.50, clerk said go get it there and wouldn't sell it to me..
When I offered to pay the $15.00 (convenience ONLY because I was already there)
she still wouldn't sell it to me..

After that I did not even consider asking about repair of my weighted Gustav Becker wall clock..
Would not trust it to a shopkeeper so arrogant!!

Parts overpriced.. clocks overpriced..
VERY ARROGANT toward customers!!!

If I could give ZERO stars for this review, I would!!
Jim H.

1
★☆☆☆☆

Tues, May 1, 2007
Stopped by to get a quartz movement for wall clock.
They had a part with longer shaft and they told me I could just build it out in back.
When I told them that would result in it protruding beyond the wall support blocks, they said (snippily)..
??well, you should have brought the whole clock in!?

I said I thought I could make it work and I asked how much it was.. They wanted $15.00..
When I said they are available on internet for $3.50, clerk said go get it there and wouldn't sell it to me..
When I offered to pay the $15.00 (convenience ONLY because I was already there)
she still wouldn't sell it to me..

After that I did not even consider asking about repair of my weighted Gustav Becker wall clock..
Would not trust it to a shopkeeper so arrogant!!

Parts overpriced.. clocks overpriced..
VERY ARROGANT toward customers!!!

If I could give ZERO stars for this review, I would!!
Jim H.

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.

Elegance in Time has recently moved to a bigger store a stone's throw from the old store and is much better equipped to handle the stock that they carry. They have a vast collection of beautiful clocks that are centerpieces for homes. This being said, most are expensive purchases and definitely are considered investments. The staff is over eager and more than willing to spend a lot of time with you.

3
★★★☆☆

Elegance in Time has recently moved to a bigger store a stone's throw from the old store and is much better equipped to handle the stock that they carry. They have a vast collection of beautiful clocks that are centerpieces for homes. This being said, most are expensive purchases and definitely are considered investments. The staff is over eager and more than willing to spend a lot of time with you.

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