This company installed my heat pump/air conditioning system 7 yrs ago. My old unit put out 2x better than this one. They were out several times in the beginning to try to find out why my house wasn't getting cool enough. Finally I gave up. Now the unit quit working. They tried to rip me off first charging me over $450 and not knowing what was wrong. Then it went up to almost $800 with no guarantees. Then they thought it was the compressor and said it would be a minimum of $3500 to fix and no guarantee that was even the problem. I called the office and talked to some supervisor. They were going to send out a senior tech that afternoon or the next day and said he would call. No tech ever showed up and no call as promised. I sent them away and called another company. Turns out, the compressor is still under warranty. The new company was extremely honest and I will use them for now on. Don't use this company unless you like throwing money away. Giving the one star is way too many.
They cannot be trusted! Bought an A/C and without telling me they installed a no name split system heat pump-A/C unit instead. After the unit was installed and they gave me the installation manual is when I was first made aware of this. "We didn't have the unit you bought in stock but don't worry," they told me, "it is a much better unit than what you paid for and we didn't connect the heat pump". I had an uneasy feeling because of the lack of being told in advance but went along with it because it was already installed. I'm sure that is why they handle it that way. That has turned out to be, at best, misinformation, and at worst an outright lie. Now that the unit is out of the one year warranty the A/C no longer works. Guess what's broken? The switching system that directs whether heat or cold air comes into the house. The only temp it directs to the house is hot ! But the bill is on me to fix it. The only thing they offered is a $20.00 discount on the service call charge and they will deduct the service call charge from the repair cost if I have them repair the unit. Sounds like a trap for what could turn out to be an overpriced repair that more than compensates for the discount.
i know first hand these people do great work. i hear nothing but good news from my friends and family who use them
Pros: these people came out when noone would
Please, please, please don't go here!! These people do not know what they are doing. They overcharge and don't provide the right AC unit. No notice that they were installing a different unit which needed a different furnace. And now they don't even guarantee their work so they won't come out and fix the problem. If you enjoy throwing your money away for poor service then have fun at this place. Otherwise, GO ELSEWHERE!! Heed my advice!!
Pros: No Pros
Cons: Poor workmanship, No guarantee, No Customer Service, No Response to Inquiries