Goldrush Getaways

★★★☆☆
38.7183 -121.29
Map and Directions to Goldrush Getaways

916-722-1648

8350 Auburn Blvd Ste 200

Citrus Heights, CA

95610

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About Goldrush Getaways

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Hours
8:30am-5:30pm Mon-Fri

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Reviews 1 - 16 of 16.
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I am writing a review because I could have been a Gold Rush Getaway member/Agent. I went to the presentation and liked what it had to offer. We where given several options and we had finally agreed to a final sale Price which would be affordable for our budget. We where offered a price of $3,990.00 as a membership price(waiving Admin fee and 1st year Annual membership fee). In selling this offer they offered us to pay as followed:
$200.00 to 02/07/2013, $400.00 02/25/2013, and 03/21/2013= $1000.00 for down payment.The guy explained the remainder of the $2990.00 would be financed in house at 0% interest at $108.00 a month. That is what sold me to move forward. When we got into signing the papers I realized on a contract they where making us sign that they would be charging me a 18% interest rate. I explained that he told me earlier that Iwould not be paying interest. He then proceeded to tell me that he can do 6 months no interest and anything over he has to charge the 18%. I told him that is not what he had explained to me and even showed the guy on the paper where we where writing notes that he never mentioned the 18% and we did not agree to that. This really made me think twice about signing up because if the guy could not honor what we agreed how trust worthy is their word. If they would honor our initial agreement they would have had a new member tonight. I even asked to speak to manager but he insisted that they will not honor so I did not pursue or make a seen out of it. Honestly the guy was really nice but I think he did not want to get in trouble for his mistake or maybe that's how they make a commission is the finance charges. In the end, I guess it was meant for us not to purchase this. But hey if they would honor what we where told I would probably agree to signing up.
YOUR WORD IS EVERYTHING!

1
★☆☆☆☆

I am writing a review because I could have been a Gold Rush Getaway member/Agent. I went to the presentation and liked what it had to offer. We where given several options and we had finally agreed to a final sale Price which would be affordable for our budget. We where offered a price of $3,990.00 as a membership price(waiving Admin fee and 1st year Annual membership fee). In selling this offer they offered us to pay as followed:
$200.00 to 02/07/2013, $400.00 02/25/2013, and 03/21/2013= $1000.00 for down payment.The guy explained the remainder of the $2990.00 would be financed in house at 0% interest at $108.00 a month. That is what sold me to move forward. When we got into signing the papers I realized on a contract they where making us sign that they would be charging me a 18% interest rate. I explained that he told me earlier that Iwould not be paying interest. He then proceeded to tell me that he can do 6 months no interest and anything over he has to charge the 18%. I told him that is not what he had explained to me and even showed the guy on the paper where we where writing notes that he never mentioned the 18% and we did not agree to that. This really made me think twice about signing up because if the guy could not honor what we agreed how trust worthy is their word. If they would honor our initial agreement they would have had a new member tonight. I even asked to speak to manager but he insisted that they will not honor so I did not pursue or make a seen out of it. Honestly the guy was really nice but I think he did not want to get in trouble for his mistake or maybe that's how they make a commission is the finance charges. In the end, I guess it was meant for us not to purchase this. But hey if they would honor what we where told I would probably agree to signing up.
YOUR WORD IS EVERYTHING!

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I scheduled a presentation at the Citrus Heights location and when I checked in they wanted my credit card. I explained to them that I had a repalcement being sent to me, so I didn't physically have it on me, but I had the card information to provide them with to check if they needed to. They actually turned me away after making the drive to be there at 10:00 am!! Seriously, why do they need my credit card?? What a waste of my time..I can't believe they actually turned me away!! It's better I didn't go because my husband HATES these scamming places anyways..

1
★☆☆☆☆

I scheduled a presentation at the Citrus Heights location and when I checked in they wanted my credit card. I explained to them that I had a repalcement being sent to me, so I didn't physically have it on me, but I had the card information to provide them with to check if they needed to. They actually turned me away after making the drive to be there at 10:00 am!! Seriously, why do they need my credit card?? What a waste of my time..I can't believe they actually turned me away!! It's better I didn't go because my husband HATES these scamming places anyways..

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Response from this business:

Andrea, The requirements are explained to you explicitly at the time of the setting of the appointment and they are repeated back to you at the end of the phone call so there are no surprises when you arrive at our location. Callifornia laws are very restrictive in that we must treat EVERY tour the same. No one tours without the credit card requested. Having the information is not the same. Please do not blame the people just doing their job. They have a directive from me not to deviate so as to show favoritism to any one person over another. If you would like to set up a another appointment when you receive the physical card we would be happy to accommodate you. All you have to do is contact us. Our business is not a scam. that is why we stick to such strict requirements. We will be here if and when you are ready. Brian A. Carr/President
.

Please visit the Goldrush Getaways Youtube channel and check out our customer testimonial videos, as well as a video tour of our office, along with many other great videos. Simply visit youtube.com and search "goldrush getaways."

you can visit the channel using the link below: http://youtu.be/asmyKVKr9vg

5
★★★★★

Please visit the Goldrush Getaways Youtube channel and check out our customer testimonial videos, as well as a video tour of our office, along with many other great videos. Simply visit youtube.com and search "goldrush getaways."

you can visit the channel using the link below: http://youtu.be/asmyKVKr9vg

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Response from this business:

$49,000.00 winner in 2011. Sign up for tour and be eligible for this year's prizes.

Latest reviews from Citysearch.

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My wife and I joined Goldrush Getaways ten years ago and have never regretted a minute. The benefits have been overwhelmingly greater than any expenses incurred and far exceeded any expectations we had. Prior to our association with Goldrush Getaways, we travelled extensively throughout the world. This association has allowed us to continue our travels at a more economical rate and has allowed us to set up travel arrangements for others while making a profit at the same time. As with most ventures, you get out what you are willing to put into it.

The staff have always been very professional, extremely helpful as well as friendly. We have taken all the training courses they have offered and found the training to be very useful when making travel arrangements for ourselves or for others.

We would highly recommend Goldrush Getaways to anyone that has an interest in travel.

5
★★★★★

My wife and I joined Goldrush Getaways ten years ago and have never regretted a minute. The benefits have been overwhelmingly greater than any expenses incurred and far exceeded any expectations we had. Prior to our association with Goldrush Getaways, we travelled extensively throughout the world. This association has allowed us to continue our travels at a more economical rate and has allowed us to set up travel arrangements for others while making a profit at the same time. As with most ventures, you get out what you are willing to put into it.

The staff have always been very professional, extremely helpful as well as friendly. We have taken all the training courses they have offered and found the training to be very useful when making travel arrangements for ourselves or for others.

We would highly recommend Goldrush Getaways to anyone that has an interest in travel.

Pros: Experienced, friendly,helpful

Cons: none

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My husband and I joined in August 2003. We took advantage of all the in-house training and were very impressed. We love to travel and it offered us the chance to not only get discounts on our own travel, but to receive commissions on other booking we make and also our own travel. We attend the workshops occasionally and have gotten great ideas from the vendors who put them on. Goldrush Getaways is there to help you become an agent. They have given me the support and help when needed.
We love to travel, especially cruising, and being a part of Goldrush Getaways has been a very satisifying experience. We have received commissions in excess of our original cost and have also taken advantage of cruiseline discounts offered to agents.
I would recommend this company to anyone that really loves to travel and is committed to getting the training necessary to benefit from being a part of this business.

5
★★★★★

My husband and I joined in August 2003. We took advantage of all the in-house training and were very impressed. We love to travel and it offered us the chance to not only get discounts on our own travel, but to receive commissions on other booking we make and also our own travel. We attend the workshops occasionally and have gotten great ideas from the vendors who put them on. Goldrush Getaways is there to help you become an agent. They have given me the support and help when needed.
We love to travel, especially cruising, and being a part of Goldrush Getaways has been a very satisifying experience. We have received commissions in excess of our original cost and have also taken advantage of cruiseline discounts offered to agents.
I would recommend this company to anyone that really loves to travel and is committed to getting the training necessary to benefit from being a part of this business.

Pros: Travel with benefits, Helpful staff, Training opportunities

Cons: Sales presentation

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My Husband & I joined Goldrush Getaways in August 2007. We've never regretted this decision. We were going on the cruises anyway; why not find a way to lower the price and receive money back? There is not enough room here to tell you all the great opportunities we've had, with the tools we've received from the Agency. The training is wonderful - lots of opportunities to meet with travel vendors; the staff is very personable. If you are considering joining this organization, I can offer my endorsement. Of course, as with all things, you get out of it what you put into it. They don't do it for you; but it's pretty easy, nonetheless.

5
★★★★★

My Husband & I joined Goldrush Getaways in August 2007. We've never regretted this decision. We were going on the cruises anyway; why not find a way to lower the price and receive money back? There is not enough room here to tell you all the great opportunities we've had, with the tools we've received from the Agency. The training is wonderful - lots of opportunities to meet with travel vendors; the staff is very personable. If you are considering joining this organization, I can offer my endorsement. Of course, as with all things, you get out of it what you put into it. They don't do it for you; but it's pretty easy, nonetheless.

Pros: Travel with Money Back

Cons: So Many Places; So Little Time

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I have been a member of Goldrush Getaways for more than 10 years now. Goldrush Getaways opened my eyes to the fun of cruising and it provided assistance to me so that I can experience the best accommodations in my travels and vacations. All my cruise, travel and vacation bookings through Goldrush Getaways have been pleasant, hassle-free, and fun-filled.

My clients also have all been very happy with their own travel and vacation bookings through Goldrush Getaways. As their travel agent, it gives me a lot of pleasure to hear from them that they enjoyed their travel and vacation experience.

My personal relationship with Goldrush Getaways management and staff is special to me because they treat me as part of the family. I make it a point to attend their office functions and I was very much touched this last Christmas when they invited my husband and me in their Christmas party. It was indeed a memorable day for us.

Jane Nelson
Sacramento, CA

5
★★★★★

I have been a member of Goldrush Getaways for more than 10 years now. Goldrush Getaways opened my eyes to the fun of cruising and it provided assistance to me so that I can experience the best accommodations in my travels and vacations. All my cruise, travel and vacation bookings through Goldrush Getaways have been pleasant, hassle-free, and fun-filled.

My clients also have all been very happy with their own travel and vacation bookings through Goldrush Getaways. As their travel agent, it gives me a lot of pleasure to hear from them that they enjoyed their travel and vacation experience.

My personal relationship with Goldrush Getaways management and staff is special to me because they treat me as part of the family. I make it a point to attend their office functions and I was very much touched this last Christmas when they invited my husband and me in their Christmas party. It was indeed a memorable day for us.

Jane Nelson
Sacramento, CA

Pros: Helpful & efficient management & staff

Cons: None

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We joined Goldrush Getaways ten years ago. At first we did not use it and wondered if we wasted our money. Then we started doing one cruise a year for ourselves, then booked travel for family and friends. Now that we are retired, we cruise 4-5 times a year, have taken several groups on cruises, and have done FAM (familiarization) trips as Travel Agents. Went to China for 7 days for $799 including air, hotels, sightseeing. We have averaged $5,000 + in commissions during years that we have taken groups. And we didn't have to "pound the pavement" to find travelers; they were friends and friends of friends. Once I accidentally used the wrong name for an air ticket and Goldrush people were able to get it changed for me without a penalty fee. We attend the workshops occasionally and have gotten great ideas from the vendors who put them on. Goldrush is not intended to be an investment or a business opportunity. Nor is it a travel agency for the general public. It is to help you become an agent. They give support and help when needed. It is NOTHING like YTB. That is a pyramid scheme. I have friends who went with YTB and were excited to get $6 commission, plus pay $50 a month for their website. We get large commissions and they are paid in a timely manner.
I have recommended Goldrush to friends who did join and were glad of it. The only complaint I have heard is that they are upset they don't have more time to travel. That is not Goldrush's fault. I would join again in a minute, knowing what I do about the company.

5
★★★★★

We joined Goldrush Getaways ten years ago. At first we did not use it and wondered if we wasted our money. Then we started doing one cruise a year for ourselves, then booked travel for family and friends. Now that we are retired, we cruise 4-5 times a year, have taken several groups on cruises, and have done FAM (familiarization) trips as Travel Agents. Went to China for 7 days for $799 including air, hotels, sightseeing. We have averaged $5,000 + in commissions during years that we have taken groups. And we didn't have to "pound the pavement" to find travelers; they were friends and friends of friends. Once I accidentally used the wrong name for an air ticket and Goldrush people were able to get it changed for me without a penalty fee. We attend the workshops occasionally and have gotten great ideas from the vendors who put them on. Goldrush is not intended to be an investment or a business opportunity. Nor is it a travel agency for the general public. It is to help you become an agent. They give support and help when needed. It is NOTHING like YTB. That is a pyramid scheme. I have friends who went with YTB and were excited to get $6 commission, plus pay $50 a month for their website. We get large commissions and they are paid in a timely manner.
I have recommended Goldrush to friends who did join and were glad of it. The only complaint I have heard is that they are upset they don't have more time to travel. That is not Goldrush's fault. I would join again in a minute, knowing what I do about the company.

Pros: good customer service, great travel opportunities

Cons: none

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In 2006 , I came to the Ontario office for a presention to receive some free luggage and gifts. The presentation was very interesting, my fiance and I were not going to buy anything no matter what. After rewiewing everything we loved the concept, Its just like many companies , like costco, invest in a membership and then you can buy things at great prices. My first experience with this membership was to help my daughter going to New York. WoW I saved her over $1000. That was just the begining of my business... Someone commented that they are high pressure, I found them to be nice and helpful... someone commented that the luggage was not high quality, PLEASE THESE ARE FREE , the value is in the membership not the luggage !!!

5
★★★★★

In 2006 , I came to the Ontario office for a presention to receive some free luggage and gifts. The presentation was very interesting, my fiance and I were not going to buy anything no matter what. After rewiewing everything we loved the concept, Its just like many companies , like costco, invest in a membership and then you can buy things at great prices. My first experience with this membership was to help my daughter going to New York. WoW I saved her over $1000. That was just the begining of my business... Someone commented that they are high pressure, I found them to be nice and helpful... someone commented that the luggage was not high quality, PLEASE THESE ARE FREE , the value is in the membership not the luggage !!!

Pros: Knowledge is power... savings are Great..

Cons: No real cons, being a travel agent has Benifits....

.

Very high pressure sales techniques. Don't be stupid and fall for their "free" gifts". You will pay taxes on an over inflated price if you do take the gift and there are major limitations on whatever travel you do want. How will you know if they actually pay the taxes to the State or Federal government? They require a $10 for the pleasure of sitting through a 90 min. presentation and then hound you on the phone if you don't sign up. Give them a phony phone number and address if you ever are dumb enough to want to go and hear their presentaion. Membership fees are a staggering $4500 +. It would take you a lot of travel before you made up that kind of money. There are always extra fees associated with traveling with this company. What would happen to your membership if they went Chapter 11 or reorganized? Think about it!!

1
★☆☆☆☆

Very high pressure sales techniques. Don't be stupid and fall for their "free" gifts". You will pay taxes on an over inflated price if you do take the gift and there are major limitations on whatever travel you do want. How will you know if they actually pay the taxes to the State or Federal government? They require a $10 for the pleasure of sitting through a 90 min. presentation and then hound you on the phone if you don't sign up. Give them a phony phone number and address if you ever are dumb enough to want to go and hear their presentaion. Membership fees are a staggering $4500 +. It would take you a lot of travel before you made up that kind of money. There are always extra fees associated with traveling with this company. What would happen to your membership if they went Chapter 11 or reorganized? Think about it!!

Pros: Fun to talk about

Cons: Stop calling ME

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I just want to let it be known , do not be fooled by this travel agency. They only want your money once they get it your just a sale. They laugh about the free gift offers they promote to get you in there that really are not free and then they are in your face and pushy with their sales tactics. They make so much money off of unsuspecting people they can afford to pay the girl in the back $20 an hour plus commission on all sales to open up envelopes with clea cards in then while she talks on the phone to friends all day and surfs the internet. I used to work there and it was for a very short time until I found out what they were all about, it would disgusts me to hear their jokes about people who were dying of terminal cancer and would ask for there money back and they would not comply, instead just make nasty jokes about it.please dont waste your time or money

1
★☆☆☆☆

I just want to let it be known , do not be fooled by this travel agency. They only want your money once they get it your just a sale. They laugh about the free gift offers they promote to get you in there that really are not free and then they are in your face and pushy with their sales tactics. They make so much money off of unsuspecting people they can afford to pay the girl in the back $20 an hour plus commission on all sales to open up envelopes with clea cards in then while she talks on the phone to friends all day and surfs the internet. I used to work there and it was for a very short time until I found out what they were all about, it would disgusts me to hear their jokes about people who were dying of terminal cancer and would ask for there money back and they would not comply, instead just make nasty jokes about it.please dont waste your time or money

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After receiving the notice for a free round trip plane ticket for two to anywhere in the U.S and a free set of luggage to attend their presentation, my wife and I attended their presentation in Citrus Heights. The presentation was mainly the presenter flashing different vacation packages on a screen and showing how much you could save but with few details. We were told we could receive these discounts if we joined their company as "travel agents" for a small fee of around $6000.00. I was a bit shocked by this price but even more shocked by their high pressure tactics of "this offer is for today only" and "what if we remove some of the benefits and then you only pay $4000.00". I'm sorry but I don't drop $6000.00 or $4000.00 without a little research so I passed on the deal.

The luggage set turned out to be a very, very cheap set of thin fabric bags with no support structure. They would offer almost no protection to whatever was put in them and I certainly would not trust them to survive airline baggage handlers.

The two free airline tickets turned out to be anything but free. First there was more than a page of fine print of the terms and conditions to read through. Then you have to send in a $100.00 money order via certified mail just to start the process and are told you have to pick 3 dates at least 30 days apart. Once you send in the money order then they tell you that you must also pick three destinations and now it's going to cost AT LEAST $90 to $189 per person which in my mind I translate to at least $189 per person. This does not include taxes and ticketing fees which can quickly add up. I'm thinking "so much for the free tickets" so I decided to cut my losses before it's too late and have applied for a full refund within the 30 days as stated in the terms and conditions. We'll see how that goes.

Anyway, judging by my experience with the luggage and the "free" airline tickets, I'm very happy I did not join their company.

1
★☆☆☆☆

After receiving the notice for a free round trip plane ticket for two to anywhere in the U.S and a free set of luggage to attend their presentation, my wife and I attended their presentation in Citrus Heights. The presentation was mainly the presenter flashing different vacation packages on a screen and showing how much you could save but with few details. We were told we could receive these discounts if we joined their company as "travel agents" for a small fee of around $6000.00. I was a bit shocked by this price but even more shocked by their high pressure tactics of "this offer is for today only" and "what if we remove some of the benefits and then you only pay $4000.00". I'm sorry but I don't drop $6000.00 or $4000.00 without a little research so I passed on the deal.

The luggage set turned out to be a very, very cheap set of thin fabric bags with no support structure. They would offer almost no protection to whatever was put in them and I certainly would not trust them to survive airline baggage handlers.

The two free airline tickets turned out to be anything but free. First there was more than a page of fine print of the terms and conditions to read through. Then you have to send in a $100.00 money order via certified mail just to start the process and are told you have to pick 3 dates at least 30 days apart. Once you send in the money order then they tell you that you must also pick three destinations and now it's going to cost AT LEAST $90 to $189 per person which in my mind I translate to at least $189 per person. This does not include taxes and ticketing fees which can quickly add up. I'm thinking "so much for the free tickets" so I decided to cut my losses before it's too late and have applied for a full refund within the 30 days as stated in the terms and conditions. We'll see how that goes.

Anyway, judging by my experience with the luggage and the "free" airline tickets, I'm very happy I did not join their company.

.

We got a postcard from some outfit using a West Palm Beach postage permit. Apparently they have "BEEN GOING CRAZY TRYING TO CONTACT" me. Interesting as I have email and my phone is always attended. Anyway it seems I've been "verified" (?) and they are excited for me! According to the postcard "You will receive at your request Two Roundtrip Airfares to Anywhere in the Continental U.S.!"

Well duh, they sell travel tickets. At my request I can receive "Two Roundtrip Airfares to Anywhere in the Continental U.S" from any airline online, or from any travel agency. While the word complimentary does appear in red all capital letters, it doens't say what is complimentary.

The card also reads "We have identified you and you are now ON RECORD. We are happy to contact you directly at your residence to inform you that you have been confirmed to receive this notice for a Vacation Package." I?ve been confirmed to receive their junk mail - lucky me ;->

It goes on from there, the whole tone of the piece looks like I've won something, but a careful reading just is a bunch of double talk BS trying to get me to call 1-888-561-0725, I think I?ll pass.

I'm really tired of getting this type of junk mail.

I wonder why a reputable company would stoop to such a deceptive tactic to contact potential customers, I guess I know the real answer is that they wouldn?t

1
★☆☆☆☆

We got a postcard from some outfit using a West Palm Beach postage permit. Apparently they have "BEEN GOING CRAZY TRYING TO CONTACT" me. Interesting as I have email and my phone is always attended. Anyway it seems I've been "verified" (?) and they are excited for me! According to the postcard "You will receive at your request Two Roundtrip Airfares to Anywhere in the Continental U.S.!"

Well duh, they sell travel tickets. At my request I can receive "Two Roundtrip Airfares to Anywhere in the Continental U.S" from any airline online, or from any travel agency. While the word complimentary does appear in red all capital letters, it doens't say what is complimentary.

The card also reads "We have identified you and you are now ON RECORD. We are happy to contact you directly at your residence to inform you that you have been confirmed to receive this notice for a Vacation Package." I?ve been confirmed to receive their junk mail - lucky me ;->

It goes on from there, the whole tone of the piece looks like I've won something, but a careful reading just is a bunch of double talk BS trying to get me to call 1-888-561-0725, I think I?ll pass.

I'm really tired of getting this type of junk mail.

I wonder why a reputable company would stoop to such a deceptive tactic to contact potential customers, I guess I know the real answer is that they wouldn?t

.

i've learned a lot from this company.... very informative discussions, very generous for answering all of my questions... the agents were great and accomodating... and the good thing about this, i got my vacations from them... and I'm willing to do business with these people....
no doubt, i would recommend this agency my love one's!!!

THANKS GUYS FOT THE WONDERFUL EXPERIENCE OF A LIFETIME!!!

5
★★★★★

i've learned a lot from this company.... very informative discussions, very generous for answering all of my questions... the agents were great and accomodating... and the good thing about this, i got my vacations from them... and I'm willing to do business with these people....
no doubt, i would recommend this agency my love one's!!!

THANKS GUYS FOT THE WONDERFUL EXPERIENCE OF A LIFETIME!!!

.

Well I must say that I love Gold Rush Getaways. I have used the company several times. I go on these cruises they have, everytime I have gone they have hosted a cocktail party, and one time they even sent a represenitive from their company. They were always there to answer my questions, not that I had many, they were pretty detail oriented. The only concern I had was how many forms I had to fill out. Now I know why they do that. I did not buy insurance on my last cruise and I could not go. I did not get my money back, which was my own fault. But the agency made sure I got credit on the same cruise line for a future cruise which I will definatley book with Gold Rush!!!

5
★★★★★

Well I must say that I love Gold Rush Getaways. I have used the company several times. I go on these cruises they have, everytime I have gone they have hosted a cocktail party, and one time they even sent a represenitive from their company. They were always there to answer my questions, not that I had many, they were pretty detail oriented. The only concern I had was how many forms I had to fill out. Now I know why they do that. I did not buy insurance on my last cruise and I could not go. I did not get my money back, which was my own fault. But the agency made sure I got credit on the same cruise line for a future cruise which I will definatley book with Gold Rush!!!

Pros: great experience

Cons: need more land specials

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This was my second time using this agency. The first time was an ok experience. The agent did not communicate as well as I would have thought. The group I traveled with on this first trip all had complaints. Paperwork, special requests, simple information and numerous phone calls were ignored. You ask why the second time then? Well, personally we didn't have many issues the first trip so I thought if I was the planner for a personal family vacation, maybe I can handle all the confusion with people's wants and needs. Besides we got a great deal through our employer. What could go wrong?? Trying to arrange a trip for 30 people is a little hectic. Trying to get a hold of your "agent" is a nightmare when they don't return emails or calls in a timely manner. This company passed the buck at every chance they got. We just all prayed that the trip would go smooth. No,this isnt a life or death situation but it's all about trust. My group looked up to me for unanswered questions. I was so embarrased. I tried to do what I could which at times was just wait for no answers. Several months after the trip we were trying to finalize a few issues. The manager passed the info to an assistant then another assistant, finally 3 months after the trip they sent us our money to shut us up. No phone call, no email...nothing. Needless to say, I would NEVER recommend this particular company to anyone. My experience was horrible. The neglect factor was simply disrespectful. Never ever again.

3
★★★☆☆

This was my second time using this agency. The first time was an ok experience. The agent did not communicate as well as I would have thought. The group I traveled with on this first trip all had complaints. Paperwork, special requests, simple information and numerous phone calls were ignored. You ask why the second time then? Well, personally we didn't have many issues the first trip so I thought if I was the planner for a personal family vacation, maybe I can handle all the confusion with people's wants and needs. Besides we got a great deal through our employer. What could go wrong?? Trying to arrange a trip for 30 people is a little hectic. Trying to get a hold of your "agent" is a nightmare when they don't return emails or calls in a timely manner. This company passed the buck at every chance they got. We just all prayed that the trip would go smooth. No,this isnt a life or death situation but it's all about trust. My group looked up to me for unanswered questions. I was so embarrased. I tried to do what I could which at times was just wait for no answers. Several months after the trip we were trying to finalize a few issues. The manager passed the info to an assistant then another assistant, finally 3 months after the trip they sent us our money to shut us up. No phone call, no email...nothing. Needless to say, I would NEVER recommend this particular company to anyone. My experience was horrible. The neglect factor was simply disrespectful. Never ever again.

Pros: We didn't have to see the agent at all

Cons: Horrible Customer Service

Message from Goldrush Getaways

There's gold in them thar hills! Come discover the gold that is Goldrush Getaways! Let Gus and Dusty show you the way to the goldfields that are Godlrush Getaways!

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More about Goldrush Getaways

Goldrush Getaways is a full service "Host Travel Agency" with locations in Citrus Heights and Ontario California. Operating since 2000, Goldrush Getaways is a member of the American Society of Travel Agents (ASTA) , International Air Transport Association (IATA), Cruise Lines Industry Association (CLIA) and the Cooperative Association of Resort Exchangers (CARE). Goldrush Getaways is a registered Seller of Travel in the state of California (CST 2055171-40).

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