R V Center-Hansel Of Petaluma

★☆☆☆☆
  • 1221 Petaluma Blvd N

    Petaluma, CA 94952

    Map & Directions
  • 707-769-2442

About R V Center-Hansel Of Petaluma

Automotive

Automotive
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I called in advance and arranged for a time to bring in my RV. I was told it would take one day to diagnose and order parts, one day for delivery of parts, and one final day for the repair, three days total. Three WEEKS later, after about six hours and sixty phone calls back and forth, inquiring when my RV would be completed, what the ongoing issues were, etc., with the WRONG AC unit installed in my RV, my WORKING FURNACE completely disabled, and OVER charged for labor, I felt compelled to pick up my old AC unit and my RV with disabled furnace, and found another service center to REDO the work correctly. Incidentally, the second RV repair shop did the work for $300 less in labor, three hours total, and in less than one business week. Hansel RV on the other hand, OVER charged my VISA for labor and the parts to install the INCORRECT AC unit and told me that they would not credit my VISA for either labor or parts until I returned to Hansel RV the INCORRECT AC. I rent out my RV and due to the extended period of time past the time promised that Hansel RV had my RV in repair, I was forced to cancel one rental agreement and discount a second rental, due to the disabled furnace. I would NOT recommend Hansel RV Service.

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★☆☆☆☆

I called in advance and arranged for a time to bring in my RV. I was told it would take one day to diagnose and order parts, one day for delivery of parts, and one final day for the repair, three days total. Three WEEKS later, after about six hours and sixty phone calls back and forth, inquiring when my RV would be completed, what the ongoing issues were, etc., with the WRONG AC unit installed in my RV, my WORKING FURNACE completely disabled, and OVER charged for labor, I felt compelled to pick up my old AC unit and my RV with disabled furnace, and found another service center to REDO the work correctly. Incidentally, the second RV repair shop did the work for $300 less in labor, three hours total, and in less than one business week. Hansel RV on the other hand, OVER charged my VISA for labor and the parts to install the INCORRECT AC unit and told me that they would not credit my VISA for either labor or parts until I returned to Hansel RV the INCORRECT AC. I rent out my RV and due to the extended period of time past the time promised that Hansel RV had my RV in repair, I was forced to cancel one rental agreement and discount a second rental, due to the disabled furnace. I would NOT recommend Hansel RV Service.

Pros: NONE!

Cons: Terrible customer service, under qualified staff, no attention to detail

 

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