Petco

★★★☆☆
  • 508 N Doheny Dr

    West Hollywood, CA 90048

    Map & Directions
  • 310-275-6012

Pets & Animals

Pets & Animals
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3.0 2
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I had an extremely upsetting encounter at this Petco with a lazy groomer named Sandy. I called mid afternoon on a Sunday to confirm the closing time of the grooming department. I was leaving on a trip and needed to have my dogs nails clipped. I was told 7 pm, so I walked in at 6:35 pm and was told, we are closed by a groomer (Sandy). I pleaded that I was leaving town and my dog (fyi, 5 lbs) needed her nails trimmed and besides, I was told they closed at 7 pm. She LAZILY refused... even though every light was on, she was still moving about the grooming department, and there were still customers picking up their dogs from the groomers!!! The manager even had the audacity to accuse me of calling the wrong Petco for the store hours! What happened to customer service??\nSuch unprofessional people, lazy, lack of empathy towards a poor dog that needed her nails trimmed. That grooming department is only there for the hourly pay. Not for any sort of love or care for animals. Sorry to make such a blanket statement, but Sandy, you gave everyone at Petco a bad name by your lack of service. Shame on you. \nSuch a disguisting experience from now on will purchase online, from boutique dog stores, and will NEVER go to the petco on Doheny again. You lost a good customer.

0
★☆☆☆☆

I had an extremely upsetting encounter at this Petco with a lazy groomer named Sandy. I called mid afternoon on a Sunday to confirm the closing time of the grooming department. I was leaving on a trip and needed to have my dogs nails clipped. I was told 7 pm, so I walked in at 6:35 pm and was told, we are closed by a groomer (Sandy). I pleaded that I was leaving town and my dog (fyi, 5 lbs) needed her nails trimmed and besides, I was told they closed at 7 pm. She LAZILY refused... even though every light was on, she was still moving about the grooming department, and there were still customers picking up their dogs from the groomers!!! The manager even had the audacity to accuse me of calling the wrong Petco for the store hours! What happened to customer service??\nSuch unprofessional people, lazy, lack of empathy towards a poor dog that needed her nails trimmed. That grooming department is only there for the hourly pay. Not for any sort of love or care for animals. Sorry to make such a blanket statement, but Sandy, you gave everyone at Petco a bad name by your lack of service. Shame on you. \nSuch a disguisting experience from now on will purchase online, from boutique dog stores, and will NEVER go to the petco on Doheny again. You lost a good customer.

Cons: rude unwilling terrible service and lazy

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I can not stress to you how valuable he is to the Petco organization. I know many people in town who feel that Dannie is the best groomer around, and will only have him work with our pets. He always goes the extra mile for the animal.

2
★★★★★

I can not stress to you how valuable he is to the Petco organization. I know many people in town who feel that Dannie is the best groomer around, and will only have him work with our pets. He always goes the extra mile for the animal.

Pros: The Groomer Dannie always goes the extra mile for the animal.

 

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