Hair Fairies-Head Lice Helpers

★★★☆☆
  • 8250 W 3rd St Ste 202

    Los Angeles, CA 90048

    Map & Directions
  • 323-655-6555

About Hair Fairies-Head Lice Helpers

Categories
Hours
Mon: 8:45am-6pm, Fri: 8:45am-6pm

Personal Services

Personal Services
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I'm not much for reviews, but after seeing the stars the Hair Fairies had, I had to write something because they were WONDERFUL to my family. No tricks, no gimmicks and no rudeness.
As I couldn't afford the entire treatment for all 4 of us they helped us through the process. They treated me and they walked me through the process of home treatment. I then had my work double checked for FREE and we got an all clear.
I understand it is pricey, but it's also hard work believe me I did it. Give them a call they WILL work with you!

5
★★★★★

I'm not much for reviews, but after seeing the stars the Hair Fairies had, I had to write something because they were WONDERFUL to my family. No tricks, no gimmicks and no rudeness.
As I couldn't afford the entire treatment for all 4 of us they helped us through the process. They treated me and they walked me through the process of home treatment. I then had my work double checked for FREE and we got an all clear.
I understand it is pricey, but it's also hard work believe me I did it. Give them a call they WILL work with you!

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These people are so dishonest. They have a 24 hour cancelation policy but don't answer the phone or have a working answering mashine answering the phone. When I finally could get through no one called back, the next day after calling multiple numbers letting the line ring more then 20 times I got through to a VM box and left a message they never called back. Don't give these people your credit card number they will charge you without your permission. They push product and everything is way more expensive then they tell you over the phone, that is if you can get them on the phone. I see another customer had the same problem I did with getting an answer to a phone call. They are only interested in charging you money and anything that doesn't pay them like canceling an appointment is not important to them,

1
★☆☆☆☆

These people are so dishonest. They have a 24 hour cancelation policy but don't answer the phone or have a working answering mashine answering the phone. When I finally could get through no one called back, the next day after calling multiple numbers letting the line ring more then 20 times I got through to a VM box and left a message they never called back. Don't give these people your credit card number they will charge you without your permission. They push product and everything is way more expensive then they tell you over the phone, that is if you can get them on the phone. I see another customer had the same problem I did with getting an answer to a phone call. They are only interested in charging you money and anything that doesn't pay them like canceling an appointment is not important to them,

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After receiving that dreaded call from school, I searched the web and despite the reviews I found, I decided to call. To my surprise the lady who answered the phone was nice and funny. I mentioned the bad reviews she laughed and said there is nothing they can do about the freedom of the web.
I took a chance and it was well worth it. I must say it is a bit pricey but they do give options (free tutorial) to try at home. I myself rather pay.
The only downsides was that my insurance wouldn't cover the services and I wish they had a receptionist.
If I ever have to deal with this again (I have a 5 yr old), they are on my speed dial!

5
★★★★★

After receiving that dreaded call from school, I searched the web and despite the reviews I found, I decided to call. To my surprise the lady who answered the phone was nice and funny. I mentioned the bad reviews she laughed and said there is nothing they can do about the freedom of the web.
I took a chance and it was well worth it. I must say it is a bit pricey but they do give options (free tutorial) to try at home. I myself rather pay.
The only downsides was that my insurance wouldn't cover the services and I wish they had a receptionist.
If I ever have to deal with this again (I have a 5 yr old), they are on my speed dial!

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very helpful staff and there were free snacks too. Catching head lice sucks, but if it happens, this is the place to go. No fuss, all questions answered, smiley staff. I would recommend.

4
★★★★☆

very helpful staff and there were free snacks too. Catching head lice sucks, but if it happens, this is the place to go. No fuss, all questions answered, smiley staff. I would recommend.

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I had a terrible experience with Hair Fairies. A couple of years ago my son had lice that was difficult to get rid of. I called Hair Fairies and was given encouraging information both regarding cost and time. None of the information I had been given over the phone was entirely accurate. Everything was more expensive than had been indicated. They have many conditions required in order to guarantee their work. The whole family (not just the affected person) has to be checked several times within a few week period.

As is typical, Hair Fairies charges by time. I was fine with that except for the fact that the people doing the lice extraction used a lot of time playing with my sons' hair and then rounded the time to nearly an extra 1/2 hour. Even then, I wasn't too upset. When I really got mad was when I had to change my appointment and I called before the store even opened to say that I wanted to change my time, but if that wasn't possible to please give me a call.

I never received a call and then was told that I was being charged $75 for the missed appointment. I called and asked about what was going on and I was told, "You said you couldn't make the appointment and so I didn't call." I reminded her that I had asked to be called if I couldn't change the appointment and told her that I would have tried to get someone else to bring in my son. They absolutely wouldn't budge and had a terrible attitude as well. I am an extremely tolerant person, but the way I was treated was absolutely unacceptable!

2
★★☆☆☆

I had a terrible experience with Hair Fairies. A couple of years ago my son had lice that was difficult to get rid of. I called Hair Fairies and was given encouraging information both regarding cost and time. None of the information I had been given over the phone was entirely accurate. Everything was more expensive than had been indicated. They have many conditions required in order to guarantee their work. The whole family (not just the affected person) has to be checked several times within a few week period.

As is typical, Hair Fairies charges by time. I was fine with that except for the fact that the people doing the lice extraction used a lot of time playing with my sons' hair and then rounded the time to nearly an extra 1/2 hour. Even then, I wasn't too upset. When I really got mad was when I had to change my appointment and I called before the store even opened to say that I wanted to change my time, but if that wasn't possible to please give me a call.

I never received a call and then was told that I was being charged $75 for the missed appointment. I called and asked about what was going on and I was told, "You said you couldn't make the appointment and so I didn't call." I reminded her that I had asked to be called if I couldn't change the appointment and told her that I would have tried to get someone else to bring in my son. They absolutely wouldn't budge and had a terrible attitude as well. I am an extremely tolerant person, but the way I was treated was absolutely unacceptable!

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Rude staff; they milk you for every penny and are not customer friendly at all. Really it seems like bad business practice, but due to the fact that there really is no competition in town, they probably do very well.

1
★★☆☆☆

Rude staff; they milk you for every penny and are not customer friendly at all. Really it seems like bad business practice, but due to the fact that there really is no competition in town, they probably do very well.

Pros: process worked

Cons: rude staff, pice high

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Don't get me wrong, they will remove the lice, but they charge by the hour and stretch the procedure out well beyond the time required -- all the while making unfounded claims about their products, which reportedly interfere with the head lice nervous system and reproduction. The products themselves are nothing remarkable. They are basic stock formulations private labeled by Trademark Cosmetic Laboratories in Riverside, CA. If you purchase one of these products, be prepared to shell out nearly $20 for a $6 shampoo.

0
★☆☆☆☆

Don't get me wrong, they will remove the lice, but they charge by the hour and stretch the procedure out well beyond the time required -- all the while making unfounded claims about their products, which reportedly interfere with the head lice nervous system and reproduction. The products themselves are nothing remarkable. They are basic stock formulations private labeled by Trademark Cosmetic Laboratories in Riverside, CA. If you purchase one of these products, be prepared to shell out nearly $20 for a $6 shampoo.

Message from Hair Fairies-Head Lice Helpers

At Hair Fairies, we do not just get ride of lice, we help you with every step of the process

In salons and in the home. We are the Lice Experts. Hair Fairies products are all natural,

non toxic and guaranteed, delivered with complete instructions and supported by our

friendly customer service team.

More about Hair Fairies-Head Lice Helpers

Hair Fairies™ is the only full service clinical salon nationwide dedicated to removing head lice safely, effectively and in a kid-friendly environment. Our combination of highly trained Hair Fairies Technicians and patented combs, non-toxic shampoos and rinses leads to the fast and safe removal of nits and lice. In business since 1999, we have rid thousands of children and families from these persistent parasites.

 

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