Service Master Care

★★★☆☆
  • 20722 Main Street

    Carson, CA 90745

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Home & Garden

Home & Garden
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Martal Exterminators, Inc.

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Bayshore Exterminators

65 Pine Ave Ste 10 Long Beach, CA

3.0 2
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First i would like to comment on the level of professionalism demonstrated by the inspector and the company in whole. I was very impressed by the service given by Mastercare. The inspector gave me a very thorough inspection along with a honest opinion on the condition of my home. He was very professional in his approach to his findings and recommendations (I received a written report within 24 hours of the inspection). They provided a prompt and quick response on my concerns. Not only was the inspector informative and knowledgeable but he was very polite as well. After the fumigation was done the house had looked as if no one had touched it. The crew was very neat! I would definitely recommend Mastercare to any of my colleagues due to their exceptionally high levels of professionalism and low competitive prices.

5
★★★★★

First i would like to comment on the level of professionalism demonstrated by the inspector and the company in whole. I was very impressed by the service given by Mastercare. The inspector gave me a very thorough inspection along with a honest opinion on the condition of my home. He was very professional in his approach to his findings and recommendations (I received a written report within 24 hours of the inspection). They provided a prompt and quick response on my concerns. Not only was the inspector informative and knowledgeable but he was very polite as well. After the fumigation was done the house had looked as if no one had touched it. The crew was very neat! I would definitely recommend Mastercare to any of my colleagues due to their exceptionally high levels of professionalism and low competitive prices.

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Mastercare Termite Control is sloppy, unresponsive, and inept!

Avoid them at all costs!!

In September, 2007 I called Mastercare Termite Control.

When the inspector, who declined inspecting our sub-area, left our house, he forgot the clipboard on which he noted the problem.

He came a second time without ladder and a third time without flashlight and drill--work was not completed.

He came back out a fourth time and his drill didn?t work; the work he did perform ruined the paint in our hallway.

Even though the work was not finished, he insisted on receiving a check, which was cashed within 24 hours.

Termites returned a month later.

I received NO response from numerous phone calls to Mastercare!

After many frustrating hours, I was able to locate a supervisor?s phone number, and scheduled a crew to retreat garage, sub-area, and attic, as there was abundant termite evidence.

This crew banged ladders into garage rafters, drilled randomly, and destroyed a light fixture, which they then spent over an hour trying to repair, after which they were in a hurry to leave.

One member of the crew who was up in the attic spraying Timbor was interrupted by another who stood on an upper ladder rung and pantomimed (a finger across his throat and waved arms) that his partner should stop and get out.

When the man in charge was ready to leave, I asked him what he planned to do about the light fixture. He said, ?You don?t think we broke it!?

March 1, 2008, I noticed lots of termite debris directly beneath where Mastercare treated with Timbor and drilled multiple holes in garage rafters. I swept up debris repeatedly only to have it reappear.

I called the supervisor a number of times, saying I didn?t want any more follow up visits, just a refund. He said that it was no problem and that I would receive a check within a week.

It has been three weeks, there has been no check, and Mastercare does not return my calls.

0
★☆☆☆☆

Mastercare Termite Control is sloppy, unresponsive, and inept!

Avoid them at all costs!!

In September, 2007 I called Mastercare Termite Control.

When the inspector, who declined inspecting our sub-area, left our house, he forgot the clipboard on which he noted the problem.

He came a second time without ladder and a third time without flashlight and drill--work was not completed.

He came back out a fourth time and his drill didn?t work; the work he did perform ruined the paint in our hallway.

Even though the work was not finished, he insisted on receiving a check, which was cashed within 24 hours.

Termites returned a month later.

I received NO response from numerous phone calls to Mastercare!

After many frustrating hours, I was able to locate a supervisor?s phone number, and scheduled a crew to retreat garage, sub-area, and attic, as there was abundant termite evidence.

This crew banged ladders into garage rafters, drilled randomly, and destroyed a light fixture, which they then spent over an hour trying to repair, after which they were in a hurry to leave.

One member of the crew who was up in the attic spraying Timbor was interrupted by another who stood on an upper ladder rung and pantomimed (a finger across his throat and waved arms) that his partner should stop and get out.

When the man in charge was ready to leave, I asked him what he planned to do about the light fixture. He said, ?You don?t think we broke it!?

March 1, 2008, I noticed lots of termite debris directly beneath where Mastercare treated with Timbor and drilled multiple holes in garage rafters. I swept up debris repeatedly only to have it reappear.

I called the supervisor a number of times, saying I didn?t want any more follow up visits, just a refund. He said that it was no problem and that I would receive a check within a week.

It has been three weeks, there has been no check, and Mastercare does not return my calls.

Pros: none

Cons: Mastercare Termite Control is sloppy, unresponsive, and inept!

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