Advanced Recovery Corp

★★☆☆☆
  • PO Box 20713, El Sobrante

    El Sobrante, CA 94820

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About Advanced Recovery Corp

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  • Water Damage Restoration
2.0 2
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Do not use this company. Their mold report, when you finally get it, is incorrect. All they really want to do is to sell their repair services. This is a conflict of interest and against the law. They will not tell you their address or who is in charge of the company nor will they return phone calls. Once you have given them your $200 they forget about you. Do not under any circumstances use this company. I would not even give them a one star rating.

1
★☆☆☆☆

Do not use this company. Their mold report, when you finally get it, is incorrect. All they really want to do is to sell their repair services. This is a conflict of interest and against the law. They will not tell you their address or who is in charge of the company nor will they return phone calls. Once you have given them your $200 they forget about you. Do not under any circumstances use this company. I would not even give them a one star rating.

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They did mold remediation for my house a few weeks ago. The work itself was good, and they were prompt and very thorough. I had researched how mold remediation should be done, and they did everything I had expected. And the price was very reasonable. But the down side is that their secretary is very adamant that you purchase a sampling test from them, for $300. If the report reveals that there is still a problem, they'll come back and take care of it, but ... they will try to charge you $100 for a second report! This is kind of like charging the customer to clean up the mess the contractor made. I pointed this out to them and they realized that this was a bad idea, so they dropped trying to charge me for the second report. However, trying to get the report itself from them is a whole bizarre adventure. It took their secretary a MONTH to finally send me the report. She cannot seem to understand how to email a PDF file. She cannot even use a fax machine: she kept faxing me the report with missing pages or pages sideways--and always the portion that shows the actual result of the sampling test. She claimed to have mailed it, but it didn't arrive. Finally she did mail it, but with the cover page missing. (!) If I ever use them again, I hope they'll have a different (and competent) secretary. At least it had the result of the sampling test. She may have inadvertently included it.

3
★★★☆☆

They did mold remediation for my house a few weeks ago. The work itself was good, and they were prompt and very thorough. I had researched how mold remediation should be done, and they did everything I had expected. And the price was very reasonable. But the down side is that their secretary is very adamant that you purchase a sampling test from them, for $300. If the report reveals that there is still a problem, they'll come back and take care of it, but ... they will try to charge you $100 for a second report! This is kind of like charging the customer to clean up the mess the contractor made. I pointed this out to them and they realized that this was a bad idea, so they dropped trying to charge me for the second report. However, trying to get the report itself from them is a whole bizarre adventure. It took their secretary a MONTH to finally send me the report. She cannot seem to understand how to email a PDF file. She cannot even use a fax machine: she kept faxing me the report with missing pages or pages sideways--and always the portion that shows the actual result of the sampling test. She claimed to have mailed it, but it didn't arrive. Finally she did mail it, but with the cover page missing. (!) If I ever use them again, I hope they'll have a different (and competent) secretary. At least it had the result of the sampling test. She may have inadvertently included it.

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