Willow Glen Shoe Repair

★★★☆☆

About Willow Glen Shoe Repair

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Personal Services

Personal Services
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2.5 4
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.

I had a tote bag which I bought during a trip to Italy, several years ago... I took it in for repair... and the previous owners (at this location) lost it... They blamed me, the length of time since the pre-paid service was performed... etc.
Two days ago, I went in, with my dusty claim ticket to try ONE MORE TIME... and this nice gentleman told me that they had bought the business (at this location) from the business that had lost my bag.... several months ago.
"But, there are a number of bags in the back room left from them... maybe it's there? I can't look today, but I can on Monday."
Monday came and he called and said he thought he found it- I went in with my tag and THERE IT WAS!!!! What service, above and beyond....

5
★★★★★

I had a tote bag which I bought during a trip to Italy, several years ago... I took it in for repair... and the previous owners (at this location) lost it... They blamed me, the length of time since the pre-paid service was performed... etc.
Two days ago, I went in, with my dusty claim ticket to try ONE MORE TIME... and this nice gentleman told me that they had bought the business (at this location) from the business that had lost my bag.... several months ago.
"But, there are a number of bags in the back room left from them... maybe it's there? I can't look today, but I can on Monday."
Monday came and he called and said he thought he found it- I went in with my tag and THERE IT WAS!!!! What service, above and beyond....

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.

I took my husbands cowboy boots to get the soles repaired. They not only did a great job, but they also polished them..and made them look great. The price was a little high, but nice work.

3
★★★☆☆

I took my husbands cowboy boots to get the soles repaired. They not only did a great job, but they also polished them..and made them look great. The price was a little high, but nice work.

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Bar none, this was the worst customer service I've ever experienced in my life. This guy was unbelievable! He absolutely ruined a pair of my Cole Haan's and then started to give me some analogy about if you want to get a Porsche washed then you have to pay $200 to have it done right and then started telling me that they were cheap $50 shoes. I will never go to this place again and hope that others can use this review to avoid having a similar experience to mine.

0
★☆☆☆☆

Bar none, this was the worst customer service I've ever experienced in my life. This guy was unbelievable! He absolutely ruined a pair of my Cole Haan's and then started to give me some analogy about if you want to get a Porsche washed then you have to pay $200 to have it done right and then started telling me that they were cheap $50 shoes. I will never go to this place again and hope that others can use this review to avoid having a similar experience to mine.

Pros: None

Cons: Horrible service, worse attitude.

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I went by around 4:45p.; they were closed, but their sign said open till 7p. Desperate to have my only work shoes repaired, I walked around back and saw a couple of workers through the window. I got their attention, asked for a quote, and was aked to return in an hour. An hour later I came back, they were opened and I was helped by the owner, R. Herrera. His quote was $2 more than his worker quoted me, and he would not budge! Herrera claimed his worker, "Doesn't know what he is talking about." This shoe repair business is unkind, rude, and Herrera had an abrasive demeanor. Consequently, this service will be my first and my last!!!

0
★☆☆☆☆

I went by around 4:45p.; they were closed, but their sign said open till 7p. Desperate to have my only work shoes repaired, I walked around back and saw a couple of workers through the window. I got their attention, asked for a quote, and was aked to return in an hour. An hour later I came back, they were opened and I was helped by the owner, R. Herrera. His quote was $2 more than his worker quoted me, and he would not budge! Herrera claimed his worker, "Doesn't know what he is talking about." This shoe repair business is unkind, rude, and Herrera had an abrasive demeanor. Consequently, this service will be my first and my last!!!

Pros: It's on the way to the Meridian postoffice.

Cons: Hours of operation are inconsistent with hours of operation sign on front door.

More about Willow Glen Shoe Repair

We Renew All Types and Brands of Shoes. Purses, Shoe Dyeing, Streching & Cleaning - Orthopedic Modifications. Keys made too!

 

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