Empire Plumbing Heating & Ac

★★★★★

About Empire Plumbing Heating & Ac

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  • Plumbers

Home Construction & Remodeling

Home Construction & Remodeling
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5.0 2
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I called the gas company out to look at my furnace because it was blowing up It sounded like small explosions. The gas company discovered a crack in the firebox and told me I needed to have a heating comp any take a t look at my furnace. I Googled "cracks in firebox" an came across http://www.empirecares.com/.
Keith came to my home and looked at the furnace. Keith told me that this service qualified for a free second opinion and he waived the service fee, thank you Keith. Keith took apart the furnace removing the burners and the motor and then sprayed the backside heat exchanger down with a glow in the dark compound. I don't know what it was.
He then handed me the UV light and asked me to look into the heat exchanger myself to see if any of the dye came through explaining that if the dye comes through then the heat exchanger was cracked. No dye came through the heat exchanger or firebox was not cracked.
We didn't need a new furnace. We opted to have Keith clean up the furnace and fix some problems with our air ducts. He did a wonderful job and solved the explosions and now we can rest easy the rest of the winter. Thank you for being so honest Empire and Keith. If I could give empire a better review I would.

5
★★★★★

I called the gas company out to look at my furnace because it was blowing up It sounded like small explosions. The gas company discovered a crack in the firebox and told me I needed to have a heating comp any take a t look at my furnace. I Googled "cracks in firebox" an came across http://www.empirecares.com/.
Keith came to my home and looked at the furnace. Keith told me that this service qualified for a free second opinion and he waived the service fee, thank you Keith. Keith took apart the furnace removing the burners and the motor and then sprayed the backside heat exchanger down with a glow in the dark compound. I don't know what it was.
He then handed me the UV light and asked me to look into the heat exchanger myself to see if any of the dye came through explaining that if the dye comes through then the heat exchanger was cracked. No dye came through the heat exchanger or firebox was not cracked.
We didn't need a new furnace. We opted to have Keith clean up the furnace and fix some problems with our air ducts. He did a wonderful job and solved the explosions and now we can rest easy the rest of the winter. Thank you for being so honest Empire and Keith. If I could give empire a better review I would.

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I went online and clicked into http://www.airconditionerservice.info. I got some good information so I thought I would give them a shot. Their main website is actually http://www.empirecares.com. Empire came out, found out what the problem is, and discussed with me what a few solutions. They gave me a range of prices from less than a hundred dollars to a new system, about $7,000.
The current hvac system in my home is over 20 years old. I respect that they wanted to change it out, but I respect more that they gave me several options including fixing this dinosaur. I opted to have them fix it and clean it up. They did a great job. It was cheap. That was 8 months ago and I am writing today because of their warranty work.
The system broke down again and they sent out the same person. He determined that the problem was the part that they installed. They replaced the part under warranty, at no charge, and did not try to sell me anything. When it comes time to install a new heating and air conditioning system I am going to call Empire back. They were clean, honest and they stood behind their work. I am giving them a great review.

5
★★★★★

I went online and clicked into http://www.airconditionerservice.info. I got some good information so I thought I would give them a shot. Their main website is actually http://www.empirecares.com. Empire came out, found out what the problem is, and discussed with me what a few solutions. They gave me a range of prices from less than a hundred dollars to a new system, about $7,000.
The current hvac system in my home is over 20 years old. I respect that they wanted to change it out, but I respect more that they gave me several options including fixing this dinosaur. I opted to have them fix it and clean it up. They did a great job. It was cheap. That was 8 months ago and I am writing today because of their warranty work.
The system broke down again and they sent out the same person. He determined that the problem was the part that they installed. They replaced the part under warranty, at no charge, and did not try to sell me anything. When it comes time to install a new heating and air conditioning system I am going to call Empire back. They were clean, honest and they stood behind their work. I am giving them a great review.

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