Step By Step Stairs

★★★☆☆

About Step By Step Stairs

Categories
  • Stair Builders

Home Construction & Remodeling

Home Construction & Remodeling
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2.5 2
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A customer of mine brought to my attention these negative reviews being posted about Step By Step. I am writing in defense of these reviews. These reviews were posted during a period of time when a competitor in my industry had recently threatened to "ruin me" for taking several bids from him. Shortly after these threats, these negative reviews began to appear online. None of these reviews seem to represent any job I have ever done. In addition, the reviewer claims I was paid up front, which I never do. It is illegal to ask for more than 10% up front on any construction job. At Step By Step we aim for customer satisfaction, and will work through any problem which may arise during a job. I have never left a job unfinished or not completed as to the terms of my contract. By the way, Step By Step is not in litigation, nor have we been contacted on this, or any matter,as described in this review.

2
★★★★☆

A customer of mine brought to my attention these negative reviews being posted about Step By Step. I am writing in defense of these reviews. These reviews were posted during a period of time when a competitor in my industry had recently threatened to "ruin me" for taking several bids from him. Shortly after these threats, these negative reviews began to appear online. None of these reviews seem to represent any job I have ever done. In addition, the reviewer claims I was paid up front, which I never do. It is illegal to ask for more than 10% up front on any construction job. At Step By Step we aim for customer satisfaction, and will work through any problem which may arise during a job. I have never left a job unfinished or not completed as to the terms of my contract. By the way, Step By Step is not in litigation, nor have we been contacted on this, or any matter,as described in this review.

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This guy might look like a nice guy, but don't let that fool you. There are a lot of great stair contractors out there in Orange County so I would recommend that you go with someone else. He totally screwed up on my stair case placing balusters where they should not have been placed. It has been 3 months now and my stair case is not done. We made a mistake by paying him because he promised to come back to fix it. He never came back nor did he returned our phone calls. Don't be fooled by the nice guy image. He is unreliable and does not show up when he promises. He often leaves in the middle of the day and comes back when ever he wants to. In addition, he does not clean after himself. The house was a messed during the whole ordeal. It still has nails sticking out of the stair case. He never returned to removed them. I am taking this guy to court!!!1

0
★☆☆☆☆

This guy might look like a nice guy, but don't let that fool you. There are a lot of great stair contractors out there in Orange County so I would recommend that you go with someone else. He totally screwed up on my stair case placing balusters where they should not have been placed. It has been 3 months now and my stair case is not done. We made a mistake by paying him because he promised to come back to fix it. He never came back nor did he returned our phone calls. Don't be fooled by the nice guy image. He is unreliable and does not show up when he promises. He often leaves in the middle of the day and comes back when ever he wants to. In addition, he does not clean after himself. The house was a messed during the whole ordeal. It still has nails sticking out of the stair case. He never returned to removed them. I am taking this guy to court!!!1

Pros: cheap only on initial estimate.

Cons: cost more trying to fix the mess.. not worth it

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