The Maids

★★★★☆
Best full-service residential cleaning service serving Los Angeles County & the San Fernando Valley. Call today! \t323 957 0344
  • 7095 Hollywood Blvd #358

    Los Angeles, CA 90028

    Map & Directions
  • 323-957-0344

About The Maids

Hours
Mission Maids has 3 appointments a day, 7 days a week. Housekeepers will arrive between: 9:00am - 10:00am. 10:00am - 12:30pm. 1:00pm -3:30pm

Personal Services

Personal Services
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Do not hire this company!\r
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After using Mission Maids for the past few years to clean a couple of vacation rentals I own, I was for the most part satisfied - and have had very few complaints from my tenants. Over the past three months

3
★★★★★

Do not hire this company!\r
\r
After using Mission Maids for the past few years to clean a couple of vacation rentals I own, I was for the most part satisfied - and have had very few complaints from my tenants. Over the past three months

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I live out of state and my mother is getting on and can not longer keep up with cleaning her home. Mission Maids do a great job, make her feel comfortable and I can vary the cleanings based on what she needs. Plus they can bill my credit card and they always send me an invoice after each trip. I also like the fact that she gets the same people each trip and they speak good English.

2
★★★★★

I live out of state and my mother is getting on and can not longer keep up with cleaning her home. Mission Maids do a great job, make her feel comfortable and I can vary the cleanings based on what she needs. Plus they can bill my credit card and they always send me an invoice after each trip. I also like the fact that she gets the same people each trip and they speak good English.

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I sent an email and got a call back within 5 minutes requesting service the same day. They were out in a few hours and were able to call me when they were on their way to give me an exact arrival time which was really helpful since I was running a bunch of errands on my day off. They did a great job and actually completed the cleaning in less time than was estimated so it cost less than the initial quote.

2
★★★★★

I sent an email and got a call back within 5 minutes requesting service the same day. They were out in a few hours and were able to call me when they were on their way to give me an exact arrival time which was really helpful since I was running a bunch of errands on my day off. They did a great job and actually completed the cleaning in less time than was estimated so it cost less than the initial quote.

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I had Mission Maids come in and do a very thorough cleaning before I had my in-laws in town for the weekend. I was impressed with how well they did in just a couple hours and I definitely got good-wife-points from my mother-in-law! Very hard to do! I loved that Mission Maids showed up on time and only took a couple hours to get my WHOLE house spic and span! And they even got the stain out of the carpet near the door due to muddy boots. This is one of the few times I've hired a cleaning service, but next time I think I'll skip the stress and just call mission!

2
★★★★★

I had Mission Maids come in and do a very thorough cleaning before I had my in-laws in town for the weekend. I was impressed with how well they did in just a couple hours and I definitely got good-wife-points from my mother-in-law! Very hard to do! I loved that Mission Maids showed up on time and only took a couple hours to get my WHOLE house spic and span! And they even got the stain out of the carpet near the door due to muddy boots. This is one of the few times I've hired a cleaning service, but next time I think I'll skip the stress and just call mission!

.

We had our home remodeled, the contractor did do a light clean, but there was dust everywhere. We hired Mission Maids based on a friend's recommendation. They were very thorough and got in all the nooks and crannies, inside all the cabinets, baseboards, window tracks, moldings etc. We wanted it done in one day since we were moving back in the following day, they were able to send a crew of 5 first thing on they day we needed and finished with plenty of time to spare. Thanks!

2
★★★★★

We had our home remodeled, the contractor did do a light clean, but there was dust everywhere. We hired Mission Maids based on a friend's recommendation. They were very thorough and got in all the nooks and crannies, inside all the cabinets, baseboards, window tracks, moldings etc. We wanted it done in one day since we were moving back in the following day, they were able to send a crew of 5 first thing on they day we needed and finished with plenty of time to spare. Thanks!

.

I have used them off and on for a number of years. I can call the day before and they can get me in the next day. I like the fact that they are able to call me when they are on there way to give me an exact start time. It allows me to go to work, pop back to let them in and go back to work. That way I can have my weekends free. They provide all their own cleaning products and they always do a thorough job. Recommended.

2
★★★★☆

I have used them off and on for a number of years. I can call the day before and they can get me in the next day. I like the fact that they are able to call me when they are on there way to give me an exact start time. It allows me to go to work, pop back to let them in and go back to work. That way I can have my weekends free. They provide all their own cleaning products and they always do a thorough job. Recommended.

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Called for same day service, they were the only company that could have a crew come out that afternoon. Also there rates with the introductory discount were less than the other places I called. They were on time and did a great job. I have already recommended them to a friend and I heard that they did a great for her too.

2
★★★★★

Called for same day service, they were the only company that could have a crew come out that afternoon. Also there rates with the introductory discount were less than the other places I called. They were on time and did a great job. I have already recommended them to a friend and I heard that they did a great for her too.

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I called Mission Maids to have them clean my house. They did a great job cleaning every room in my house and it looked spotless! I've used Mission Maids a few times now and every time they clean my house, I've always been happy with the outcome. I would recommend Mission Maids to anyone looking for housecleaning!

2
★★★★★

I called Mission Maids to have them clean my house. They did a great job cleaning every room in my house and it looked spotless! I've used Mission Maids a few times now and every time they clean my house, I've always been happy with the outcome. I would recommend Mission Maids to anyone looking for housecleaning!

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We hired house cleaning services from MM last week. Liked their service and behavior. Will ask for more services soon. Highly recommended.

4
★★★★☆

We hired house cleaning services from MM last week. Liked their service and behavior. Will ask for more services soon. Highly recommended.

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Cannot recommend. Had a Groupon for 2 hours/2 people. The person who I made the appt. with was less than thrilled, but told me when to expect them and was adamant about the time window. They arrived 1 1/2 house early (no phone call to make sure someone was there), finished in 1 1/2 hours. When I came home I found partial cleaning in the bathroom-sink & tub only-not the backsplash, toothbrush cup, shower walls and niches, etc. Kitchen cab's not wiped down and cleaned, some furniture not dusted at all. No follow up call from the owners. Poor poor poor service

1
★☆☆☆☆

Cannot recommend. Had a Groupon for 2 hours/2 people. The person who I made the appt. with was less than thrilled, but told me when to expect them and was adamant about the time window. They arrived 1 1/2 house early (no phone call to make sure someone was there), finished in 1 1/2 hours. When I came home I found partial cleaning in the bathroom-sink & tub only-not the backsplash, toothbrush cup, shower walls and niches, etc. Kitchen cab's not wiped down and cleaned, some furniture not dusted at all. No follow up call from the owners. Poor poor poor service

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.

We used a Groupon to bring Mission Maids to our home. The first thing the two women did when they arrived was to tell me they were starting work at 9:15 and they had 2 hours. This was before seeing the house or discussing the work. I knew they would be clock watchers.

I told them I wanted to have the bathrooms cleaned, the kitchen cleaned and if they had more time to mop the floors. I have 4 bathrooms. They immediately said they didn't think they could finish the bathrooms in that time. they barely did.

2 hours...2 people and they managed to clean 2 bathrooms. We've had house cleaners before and 1 person usually can manage 4 bathrooms in 1 hour.

Halfway through the job I asked them about the products they were using. I noticed a lysol spray can. We only ordered the Groupon because we wanted GREEN PRODUCTS ONLY. NO chemicals. We do not use these other products in our house. The women showed me the Lysol, Comet, Windex that they were using. NOT GREEN. I almost threw them out but figured they might as well finish.

I sent an email to complain to them but received no response. I normally don't like to issue public complaints because my goal is not to hurt a business. Any experience can be bad one time, but when they don't respond it shows they don't care what people thing. No effort to try and maintain any level of customer service.

0
★☆☆☆☆

We used a Groupon to bring Mission Maids to our home. The first thing the two women did when they arrived was to tell me they were starting work at 9:15 and they had 2 hours. This was before seeing the house or discussing the work. I knew they would be clock watchers.

I told them I wanted to have the bathrooms cleaned, the kitchen cleaned and if they had more time to mop the floors. I have 4 bathrooms. They immediately said they didn't think they could finish the bathrooms in that time. they barely did.

2 hours...2 people and they managed to clean 2 bathrooms. We've had house cleaners before and 1 person usually can manage 4 bathrooms in 1 hour.

Halfway through the job I asked them about the products they were using. I noticed a lysol spray can. We only ordered the Groupon because we wanted GREEN PRODUCTS ONLY. NO chemicals. We do not use these other products in our house. The women showed me the Lysol, Comet, Windex that they were using. NOT GREEN. I almost threw them out but figured they might as well finish.

I sent an email to complain to them but received no response. I normally don't like to issue public complaints because my goal is not to hurt a business. Any experience can be bad one time, but when they don't respond it shows they don't care what people thing. No effort to try and maintain any level of customer service.

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Made reservation for Tuesday, waited in, they didnt arrive. Said they would come the next day (which they did, so, ok 1 star)
They just left, and they DID NOT CLEAN my living room and main bathroom. Its not like my house is huge and they had too much to do - they didnt even make an effort.
Disappointing

0
★☆☆☆☆

Made reservation for Tuesday, waited in, they didnt arrive. Said they would come the next day (which they did, so, ok 1 star)
They just left, and they DID NOT CLEAN my living room and main bathroom. Its not like my house is huge and they had too much to do - they didnt even make an effort.
Disappointing

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Used a Groupon to try out Mission Maids. I knew it wasn't a good sign when I left a voice message and never got a return call. Tried again a few days later. The two woman were early - 2 hours!!! It was fine, as I was straightened things up getting ready for them. Both woman spent a full hour in the master bedroom - which was odd I had cleaned it throughly last week. They vacuumed, (the only room they did). Then they came down stairs and one cleaned our tiny galley kitchen while the other dusted the living room ( did a good job on the big screen tv) At two hours they informed me the time was up and did I want them to continue for additional $. They hadn't swept or mopped the kitchen nor vacuumed the living/dining combo, nor did they even touched the second bedroom or bathroom. I decided I could do a better job and told them to just leave. Did give them a tip. Wouldn't have them back. Slow and on a mission to charge more money!!! Gave them a two star as the one woman did an ok job in the kitchen. I don't think the owner realizes that Groupon is to try out a business, so you can continue using them if they do a great job. They are a rip off!!!!

1
★★☆☆☆

Used a Groupon to try out Mission Maids. I knew it wasn't a good sign when I left a voice message and never got a return call. Tried again a few days later. The two woman were early - 2 hours!!! It was fine, as I was straightened things up getting ready for them. Both woman spent a full hour in the master bedroom - which was odd I had cleaned it throughly last week. They vacuumed, (the only room they did). Then they came down stairs and one cleaned our tiny galley kitchen while the other dusted the living room ( did a good job on the big screen tv) At two hours they informed me the time was up and did I want them to continue for additional $. They hadn't swept or mopped the kitchen nor vacuumed the living/dining combo, nor did they even touched the second bedroom or bathroom. I decided I could do a better job and told them to just leave. Did give them a tip. Wouldn't have them back. Slow and on a mission to charge more money!!! Gave them a two star as the one woman did an ok job in the kitchen. I don't think the owner realizes that Groupon is to try out a business, so you can continue using them if they do a great job. They are a rip off!!!!

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This was the WORST experience I have ever had with a company. Purchased a Groupon for Mission Maids. When I called to made an appt, the owner answered the phone. The appt. we agreed upon was for them to be at my home from 1:00 - 2:30 on 4/14. I informed the owner I needed them to be done no later than 2:30 so I could pick up my son from school. When they didn't show I called. The owner told me 1:00 - 2:30 was the 'arrival window' not the 'working window.' I reminded him I had been very specific about my time constraints and that he had understood and assured me at the time that it was fine. The Groupon offered 2 maids for 2 hours, but due to my situation he offered me 3 maids for one and a half hours. I told him I would never have made the appt. had I known about the 'arrival window.' I would have made it for another day. He was rude, nasty and belligerent. When I asked for his name he refused to give it to me, what a coward! He informed me, using very colorful language, that he would not reschedule the appt., and would not give back my money. I had to file a formal complaint with Groupon to get a refund. I also filed complaints with the Better Business Bureau, and a handful of government agencies that regulate businesses and consumer fraud. If I hadn't had Groupon behind me I would never have gotten any money back, I'd have had to sue him in Small Claims Court.

0
★☆☆☆☆

This was the WORST experience I have ever had with a company. Purchased a Groupon for Mission Maids. When I called to made an appt, the owner answered the phone. The appt. we agreed upon was for them to be at my home from 1:00 - 2:30 on 4/14. I informed the owner I needed them to be done no later than 2:30 so I could pick up my son from school. When they didn't show I called. The owner told me 1:00 - 2:30 was the 'arrival window' not the 'working window.' I reminded him I had been very specific about my time constraints and that he had understood and assured me at the time that it was fine. The Groupon offered 2 maids for 2 hours, but due to my situation he offered me 3 maids for one and a half hours. I told him I would never have made the appt. had I known about the 'arrival window.' I would have made it for another day. He was rude, nasty and belligerent. When I asked for his name he refused to give it to me, what a coward! He informed me, using very colorful language, that he would not reschedule the appt., and would not give back my money. I had to file a formal complaint with Groupon to get a refund. I also filed complaints with the Better Business Bureau, and a handful of government agencies that regulate businesses and consumer fraud. If I hadn't had Groupon behind me I would never have gotten any money back, I'd have had to sue him in Small Claims Court.

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I can't believe this place is being rated as Best of City Search! This must be indeed old as there is no decent review that I see recently for this "cleaning service".

I surely understand that cleaning is not easy job to do and most likely these maids are getting minimal wages but OMG! These maids are barely understand any English and have so nasty attitudes like you asking them to do anything extra but a simply dusting, vacuum cleaning and wiping down. They only finished half of the work, barely touch bathrooms and didn??t even dust or clean windows whatsoever.

Very disappointing cleaning experience. Don??t waste your money on this ??service?!

0
★☆☆☆☆

I can't believe this place is being rated as Best of City Search! This must be indeed old as there is no decent review that I see recently for this "cleaning service".

I surely understand that cleaning is not easy job to do and most likely these maids are getting minimal wages but OMG! These maids are barely understand any English and have so nasty attitudes like you asking them to do anything extra but a simply dusting, vacuum cleaning and wiping down. They only finished half of the work, barely touch bathrooms and didn??t even dust or clean windows whatsoever.

Very disappointing cleaning experience. Don??t waste your money on this ??service?!

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We used Mission Maids to clean our home post construction. We were out of town and its great because we were able to coordinate with them. Actually they helped us with our contractor who was dragging their feet.

4
★★★★☆

We used Mission Maids to clean our home post construction. We were out of town and its great because we were able to coordinate with them. Actually they helped us with our contractor who was dragging their feet.

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I too was a Groupon coupon user. My experience while very dissappointing was expected. They send people who do not understand you are no work ethic. I cleaned houses to pay for my college education and I took pride in the work I did. I only requested them to do such things as dusting, washing out trash cans and wiping down the pantry. If done it was ioly half and the other things were not even done. It is like stealing your money! They sent people that did not even speak english. I printed out their cleaning check list in hopes that it would explain my needs best and they could not even read it. I could not even imagine trusting these people to sanitize your bathrooms. Thanks for nothing!

0
★☆☆☆☆

I too was a Groupon coupon user. My experience while very dissappointing was expected. They send people who do not understand you are no work ethic. I cleaned houses to pay for my college education and I took pride in the work I did. I only requested them to do such things as dusting, washing out trash cans and wiping down the pantry. If done it was ioly half and the other things were not even done. It is like stealing your money! They sent people that did not even speak english. I printed out their cleaning check list in hopes that it would explain my needs best and they could not even read it. I could not even imagine trusting these people to sanitize your bathrooms. Thanks for nothing!

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The previous good reviews had to be done by the staff. I have had other maid services and after getting the Groupon Deal I decided to give Mission a try. I was very disappointed, they did a horrible job. They swept and did not mop the floors, left the floors dirty. They did not dust or clean the window sills and left the showers spotted with lime build up.

This was the most disappointing cleaning experience ever. Don't waste you hard earned money on this company.

0
★☆☆☆☆

The previous good reviews had to be done by the staff. I have had other maid services and after getting the Groupon Deal I decided to give Mission a try. I was very disappointed, they did a horrible job. They swept and did not mop the floors, left the floors dirty. They did not dust or clean the window sills and left the showers spotted with lime build up.

This was the most disappointing cleaning experience ever. Don't waste you hard earned money on this company.

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the thing I appreciate most about Mission service is her professionalism Although Elsa sends the same wonderful cleaner everytime, I know she has a cleaning staff and, I know I can always expect my house cleaned on any specific day or time i want

2
★★★★☆

the thing I appreciate most about Mission service is her professionalism Although Elsa sends the same wonderful cleaner everytime, I know she has a cleaning staff and, I know I can always expect my house cleaned on any specific day or time i want

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I called around and Mission Maids were one of the cheaper companies. I also liked the fact that I get the same crew each month and I can pick and choose what they do so I can keep the cost down since they charge by the hour. The maids are reliable and friendly and work hard. I have recommended to a few friends who have had similar experiences.

2
★★★★★

I called around and Mission Maids were one of the cheaper companies. I also liked the fact that I get the same crew each month and I can pick and choose what they do so I can keep the cost down since they charge by the hour. The maids are reliable and friendly and work hard. I have recommended to a few friends who have had similar experiences.

Pros: Cheaper, good and flexible

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Great service, friendly maids, good pricing. We use them often.

2
★★★★★

Great service, friendly maids, good pricing. We use them often.

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We had another selected to do our post construction cleaning. They flaked that day. We were moving in the following day. Mission Maids were able to come out the same day, stayed until 9pm and did a fantastic job. it would been a disaster if we had not found them, The maids were great, real pros, they did a great job and Mission Maids hourly rate was less than the other company as well.

2
★★★★★

We had another selected to do our post construction cleaning. They flaked that day. We were moving in the following day. Mission Maids were able to come out the same day, stayed until 9pm and did a fantastic job. it would been a disaster if we had not found them, The maids were great, real pros, they did a great job and Mission Maids hourly rate was less than the other company as well.

Pros: Detailed work

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Flexible and helpful, maids speak good english and we get the same crew each time. Maids do go work and are always on time.

2
★★★★★

Flexible and helpful, maids speak good english and we get the same crew each time. Maids do go work and are always on time.

Pros: You can pick what they clean, cheap

.

We have a house with a lot of trinkets and expensive vases. Mission Maids has been cleaning our home for 5 years and they have never broken anything., We always get the same girls who do a wonderful job.

2
★★★★★

We have a house with a lot of trinkets and expensive vases. Mission Maids has been cleaning our home for 5 years and they have never broken anything., We always get the same girls who do a wonderful job.

Pros: Careful experienced cleaners

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out of all the real cleaning companies Mission Maids had the lowest rates. Plus we could pick and chose what areas of our apartment we needed cleaning. I like their flexibility and willingness to work with us to keep the price down.

2
★★★★★

out of all the real cleaning companies Mission Maids had the lowest rates. Plus we could pick and chose what areas of our apartment we needed cleaning. I like their flexibility and willingness to work with us to keep the price down.

Pros: Inexpensive

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We use Mission Maids to clean up all of our REO properties before they are put on the market. Most of the homes are NOT in good condition. Mission Maids always makes them tip top

2
★★★★★

We use Mission Maids to clean up all of our REO properties before they are put on the market. Most of the homes are NOT in good condition. Mission Maids always makes them tip top

Pros: Pros, Fast, Can handle mutliple homes on the same day

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Mission Maids gave us an accurate quote, were on time and the maids knew exactly what we needed. Highly recommended.

2
★★★★★

Mission Maids gave us an accurate quote, were on time and the maids knew exactly what we needed. Highly recommended.

Pros: Professional Grade Cleaning

Cons: None

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They do a great job, my wife and I have been very happy with the service. The maids are reliable and trustworthy plus they do good work.

2
★★★★★

They do a great job, my wife and I have been very happy with the service. The maids are reliable and trustworthy plus they do good work.

Pros: English speaking, friendly maids

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Very Happy with the service, they were recommended by a friend who has used them for years. I like the fact I can get the same team each time.

2
★★★★★

Very Happy with the service, they were recommended by a friend who has used them for years. I like the fact I can get the same team each time.

Pros: Ontime Fast and cheaper than the competition

Cons: None

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We waited for 2 hours for them to come between the 10am-12 slot we'd been told they were scheduled to come. At 1pm, I had to leave, so I left my husband with a list of things for them to do. At 2:30, they finally showed up. They did most things on the list (not all, and definitely nothing beyond it) and then took off, leaving behind a bag of garbage in the hallway and some cleaning supplies. It was good work, but they came late and left some things around. I'd consider using them again, but would want a time slot guarantee (and maybe a phone # to call if they're late?) and be firmer with the walk-through.

1
★★★☆☆

We waited for 2 hours for them to come between the 10am-12 slot we'd been told they were scheduled to come. At 1pm, I had to leave, so I left my husband with a list of things for them to do. At 2:30, they finally showed up. They did most things on the list (not all, and definitely nothing beyond it) and then took off, leaving behind a bag of garbage in the hallway and some cleaning supplies. It was good work, but they came late and left some things around. I'd consider using them again, but would want a time slot guarantee (and maybe a phone # to call if they're late?) and be firmer with the walk-through.

Pros: they cleaned well

Cons: they were late, left garbage and cleaners

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I was hoping this would work out as they are quick to show up and make appointments, and it seemed pretty convenient... However, the reason i used them is bc my regular cleaning lady was on vacation. Compared to her, i was beyond disappointed. It felt like I had just had cheap motel maids in my home, and it smelled like it too. They did a half effort job on my bathtub, which still need some work, rearranged a few items in my kitchen and bathroom and did not even wash the ONE dish that I had left in the sink. I have a normal sized 2 bedroom apt and they wanted $116 for 2 people, which I was willing to pay but it had to be an outstanding job, esp bc there are two people! Needless to say I wont be using them again, and can't wait for my regular lady to come back.

0
★☆☆☆☆

I was hoping this would work out as they are quick to show up and make appointments, and it seemed pretty convenient... However, the reason i used them is bc my regular cleaning lady was on vacation. Compared to her, i was beyond disappointed. It felt like I had just had cheap motel maids in my home, and it smelled like it too. They did a half effort job on my bathtub, which still need some work, rearranged a few items in my kitchen and bathroom and did not even wash the ONE dish that I had left in the sink. I have a normal sized 2 bedroom apt and they wanted $116 for 2 people, which I was willing to pay but it had to be an outstanding job, esp bc there are two people! Needless to say I wont be using them again, and can't wait for my regular lady to come back.

Pros: my floor is clean

Cons: half effort job, over priced, rearranged items

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We had some ceiling work done in our home and for some reason the contractor did not block off the area they were working on. Came home from work, it looked like it had snowed in our house. Mission Maids came out first thing the following morning and cleaned everything. We have many delicate things in our home, nothing was broken. Very happy with the service, Mission Maids was cheaper than their comp as well.

2
★★★★★

We had some ceiling work done in our home and for some reason the contractor did not block off the area they were working on. Came home from work, it looked like it had snowed in our house. Mission Maids came out first thing the following morning and cleaned everything. We have many delicate things in our home, nothing was broken. Very happy with the service, Mission Maids was cheaper than their comp as well.

Pros: Very detailed work

Cons: None....customers for life!

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We had a large project, 150 units in Los Angeles. Our original cleaner was not able to handle the volume and we brought Mission Maids as a backup. Well within a day we had fired our first option and gave the project to Mission Maids. They had more crews, who worked faster and did a better job. We will be using on our next project.

2
★★★★★

We had a large project, 150 units in Los Angeles. Our original cleaner was not able to handle the volume and we brought Mission Maids as a backup. Well within a day we had fired our first option and gave the project to Mission Maids. They had more crews, who worked faster and did a better job. We will be using on our next project.

Pros: Flexible, professional crews, able to give precise quotes

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We have used Mission Maids on and off for a number of years. They always do a thorough job, the teams are prompt, hard working and friendly. We have recommended to a number of friends, all who have commented they received similar service

2
★★★★★

We have used Mission Maids on and off for a number of years. They always do a thorough job, the teams are prompt, hard working and friendly. We have recommended to a number of friends, all who have commented they received similar service

Pros: Reliable

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My quote was for 2 maids @ $32/hr who would need between 2-3 hours to do a move out cleaning on our 3 bdr house. Cost would range from $128 to $192. Actual charge to my credit card was $240, and no receipt was provided, nor can one be obtained.

Actually 3 "maids" showed up, not 2. They worked hard and fast for 2 1/4 hours and then split without leaving an invoice or receipt. When I discovered my credit card had been charged $240, I inquired and was told, "You were charged an introductory weekend rate of $32 per hour per maid. 2 maids were at you?re your for 3.75 hours for a total bill of $240". That was simply not true. When I argued, the guy simply told me he would look into it and get back to me. Never did. I emailed and asked for a receipt of some kind. Never got one.

Just checked reviews on Yelp! and it appears many others have been duped just like me.

1
★★☆☆☆

My quote was for 2 maids @ $32/hr who would need between 2-3 hours to do a move out cleaning on our 3 bdr house. Cost would range from $128 to $192. Actual charge to my credit card was $240, and no receipt was provided, nor can one be obtained.

Actually 3 "maids" showed up, not 2. They worked hard and fast for 2 1/4 hours and then split without leaving an invoice or receipt. When I discovered my credit card had been charged $240, I inquired and was told, "You were charged an introductory weekend rate of $32 per hour per maid. 2 maids were at you?re your for 3.75 hours for a total bill of $240". That was simply not true. When I argued, the guy simply told me he would look into it and get back to me. Never did. I emailed and asked for a receipt of some kind. Never got one.

Just checked reviews on Yelp! and it appears many others have been duped just like me.

Pros: workers were nice and did an ok job

Cons: overcharged my cc, no receipt provided or available, liers!

.

I contacted Mission Maids after reading they were the Best of Citysearch 2007. They have done a great job - our apartment is immaculate. Granted it's taken them a while but we have a big place. Two people came and it took 4hrs for a deep clean of a 2500ft apt for a total of $202 - not bad for a once-a-year deep clean. I'll hire them again definitely.

2
★★★★★

I contacted Mission Maids after reading they were the Best of Citysearch 2007. They have done a great job - our apartment is immaculate. Granted it's taken them a while but we have a big place. Two people came and it took 4hrs for a deep clean of a 2500ft apt for a total of $202 - not bad for a once-a-year deep clean. I'll hire them again definitely.

Pros: Very clean place, very professional crew.

Cons: Took them longer than I expected.

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We are on a budget. Mission Maids will cater to your budget by allowing us to pick and chose what we need cleaned in our apt. This allows us to keep the cost down. Other companies we used in the past forces us to do an initial deep cleaning which was far too expensive for us. They send the same maids who are always on time.

2
★★★★★

We are on a budget. Mission Maids will cater to your budget by allowing us to pick and chose what we need cleaned in our apt. This allows us to keep the cost down. Other companies we used in the past forces us to do an initial deep cleaning which was far too expensive for us. They send the same maids who are always on time.

Pros: Flexible and cheap!

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They were able to come out the same day, we had a pipe burst. They were able to work around the plumber and by 4pm our house had been put back together. Highly recommended

2
★★★★★

They were able to come out the same day, we had a pipe burst. They were able to work around the plumber and by 4pm our house had been put back together. Highly recommended

Pros: Immediate response

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I have had trouble with other companies not showing up on time. Mission maids are always prompt and do a thorough job. I like the fact that we can vary the cleanings each time based on our needs and available budget. I researched several of their competitors and Mission maids was the least expensive.

2
★★★★★

I have had trouble with other companies not showing up on time. Mission maids are always prompt and do a thorough job. I like the fact that we can vary the cleanings each time based on our needs and available budget. I researched several of their competitors and Mission maids was the least expensive.

Pros: Always prompt, thorough service

Cons: None

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We live at the northern end of Malibu and Mission Maids was the only company I could find that was willing to come out to our home. The added bonus was their pricing was less than most and so far they have done a great job we have been using them for 4 months now. The maids come out once a week and we always get the same girls. I asked one of the managers about their negative reviews and she stated that they everything they can to make customers happy, however being a maid service some customers can be unreasonable with cost and quality expectations plus being quite rude. Mission Maids has policy of not letting their employees being verbally abused by rude customers. They seem to treat their folks better than the other companies we used when we lived in LA.

2
★★★★★

We live at the northern end of Malibu and Mission Maids was the only company I could find that was willing to come out to our home. The added bonus was their pricing was less than most and so far they have done a great job we have been using them for 4 months now. The maids come out once a week and we always get the same girls. I asked one of the managers about their negative reviews and she stated that they everything they can to make customers happy, however being a maid service some customers can be unreasonable with cost and quality expectations plus being quite rude. Mission Maids has policy of not letting their employees being verbally abused by rude customers. They seem to treat their folks better than the other companies we used when we lived in LA.

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The first time they were great. As was the second and third time... and then the service started to crash and burn. They missed an appointment and I had guests that night. The apologies were profuse. They started to skimp on the dusting and cleaning, nothing major, so not worth complaining about. (They no longer dusted shelves or moved objects but simply dusted around them and unplugged my TV for some unknown reason.) Then they cleaned some stuff with the wrong solution leaving marks on my furniture. Someone had to come out and fix it and the note they left behind was very rude. Apparently streaks and marks weren't important. Then the last straw came when the supposedly same crew I had had for months came and cleaned items that I had specifically asked not to be touched since the very first time and every other time I had used the service. The best was when they picked up the do not touch note, dusted under it and put it back. I also liked when they used cleaning products on the flat screen digital TV that were not made for the TV. The response when I complained was to assure me I wouldn't pay for the cleaning, which I did since they never removed the charge. And to send out another crew after I specifically asked them not to send anyone ever again. Also I was told how to re-clean my TV to fix it as this had happened before. If you want damaged expensive furniture this is the company for you!

0
★☆☆☆☆

The first time they were great. As was the second and third time... and then the service started to crash and burn. They missed an appointment and I had guests that night. The apologies were profuse. They started to skimp on the dusting and cleaning, nothing major, so not worth complaining about. (They no longer dusted shelves or moved objects but simply dusted around them and unplugged my TV for some unknown reason.) Then they cleaned some stuff with the wrong solution leaving marks on my furniture. Someone had to come out and fix it and the note they left behind was very rude. Apparently streaks and marks weren't important. Then the last straw came when the supposedly same crew I had had for months came and cleaned items that I had specifically asked not to be touched since the very first time and every other time I had used the service. The best was when they picked up the do not touch note, dusted under it and put it back. I also liked when they used cleaning products on the flat screen digital TV that were not made for the TV. The response when I complained was to assure me I wouldn't pay for the cleaning, which I did since they never removed the charge. And to send out another crew after I specifically asked them not to send anyone ever again. Also I was told how to re-clean my TV to fix it as this had happened before. If you want damaged expensive furniture this is the company for you!

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Used them several times. Always are on time and do a good job. I like the fact they are not a franchise and that they screen their maids.

2
★★★★★

Used them several times. Always are on time and do a good job. I like the fact they are not a franchise and that they screen their maids.

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We have used several services and not really been happy. Other companies show up late, change teams which is frustrating since we have to re-train the maids. Mission Maids always sends out the same folks each trip. Our maids speak great english, they are professionals and I like the fact they have been with the company since 1997. It seems they have almost zero turnover in their staff. We have been helped by the same 2 managers for almost 6 yrs. They are very flexible and will always do anything asked.

Highly recommended.

2
★★★★★

We have used several services and not really been happy. Other companies show up late, change teams which is frustrating since we have to re-train the maids. Mission Maids always sends out the same folks each trip. Our maids speak great english, they are professionals and I like the fact they have been with the company since 1997. It seems they have almost zero turnover in their staff. We have been helped by the same 2 managers for almost 6 yrs. They are very flexible and will always do anything asked.

Highly recommended.

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We have had problems in the past with other cleaning services. Mission Maids is one of few cleaning companies in Los Angeles that has an A rating from the Better Biz Bureau. They have been great, ontime, nothing ever goes missing and they speak ENGLISH!!!!

2
★★★★★

We have had problems in the past with other cleaning services. Mission Maids is one of few cleaning companies in Los Angeles that has an A rating from the Better Biz Bureau. They have been great, ontime, nothing ever goes missing and they speak ENGLISH!!!!

Pros: A rating from the Better Biz Bureau

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Great job, were able to come out the following the day. I like the fact that the customer gets to pick and chose how long the maids stay and what they do. Mission maids is really flexible and their staff is professional.

2
★★★★★

Great job, were able to come out the following the day. I like the fact that the customer gets to pick and chose how long the maids stay and what they do. Mission maids is really flexible and their staff is professional.

Pros: Flexible service. Cheaper than the competition

Cons: None

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I needed a monthy cleaning service since my original maid was not available. Since Mission Maids got great reviews, I decided to give them a try. I called them and they quoted me $58 an hour for 2 people, approximately two hours of cleaning time. When they came, there was 3 people, which is fine, because it should take less time, but this was not the case. They charged me $200 ($185+tip) to clean my small, one bedroom apartment! I usually pay no more than $80 with my other cleaners (my apartment is small!) I have no idea what this team of three were doing for 2hrs, but it was no more clean than any other time. Very dissapointed, I did not time them or watch them while they where cleaning, but I wish I would have. When I called customer service, they told me that the price was normal for a "dirty" apartment. That is fine, but my apartment was not even close to being "dirty". All I needed them to do was to clean the bathroom and kitchen, the only places I don't deep clean myself. Very sad they overcharged me, I don't like to be quoted one rate and then end up paying twice as much for doing the same job. NOT RECOMMEDED.

1
★★☆☆☆

I needed a monthy cleaning service since my original maid was not available. Since Mission Maids got great reviews, I decided to give them a try. I called them and they quoted me $58 an hour for 2 people, approximately two hours of cleaning time. When they came, there was 3 people, which is fine, because it should take less time, but this was not the case. They charged me $200 ($185+tip) to clean my small, one bedroom apartment! I usually pay no more than $80 with my other cleaners (my apartment is small!) I have no idea what this team of three were doing for 2hrs, but it was no more clean than any other time. Very dissapointed, I did not time them or watch them while they where cleaning, but I wish I would have. When I called customer service, they told me that the price was normal for a "dirty" apartment. That is fine, but my apartment was not even close to being "dirty". All I needed them to do was to clean the bathroom and kitchen, the only places I don't deep clean myself. Very sad they overcharged me, I don't like to be quoted one rate and then end up paying twice as much for doing the same job. NOT RECOMMEDED.

Pros: arrived on time

Cons: quoted me one price, charged me another.

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We had a baby shower and the maids came in yesterday (Sunday) to clean up the mess. Mission Maids was recommended to me by a friend who uses regularly. They cleaned only the areas I wanted. The maids spoke excellent english, were fast, thorough and friendly. I have an all stainless steal kitchen, it looks like new!

2
★★★★★

We had a baby shower and the maids came in yesterday (Sunday) to clean up the mess. Mission Maids was recommended to me by a friend who uses regularly. They cleaned only the areas I wanted. The maids spoke excellent english, were fast, thorough and friendly. I have an all stainless steal kitchen, it looks like new!

Pros: Sunday service, ontime and thorough.

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I have used MM for several months and we have been very happy with the service. You can customize the cleaning each time and we always get the same two ladies each week. There rates are lower than their competitors and it was reassuring to know that they are A rated from the Better Busiess Bureau. We have recommended them to our neighbor and she has been happy with the service too.

2
★★★★★

I have used MM for several months and we have been very happy with the service. You can customize the cleaning each time and we always get the same two ladies each week. There rates are lower than their competitors and it was reassuring to know that they are A rated from the Better Busiess Bureau. We have recommended them to our neighbor and she has been happy with the service too.

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Called up and got an appt for the next day. The maids arrived ontime and did exactly what I wanted. They were efficient and friendly and the quote was what I paid.

2
★★★★★

Called up and got an appt for the next day. The maids arrived ontime and did exactly what I wanted. They were efficient and friendly and the quote was what I paid.

Pros: Ontime, cheap and fast

Cons: None

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We have had two cleaning jobs performed by Mission Maids. The first cleaning was very good overall. However, they failed to cover the "included services" and vacuum underneath my couches, which were left in filthy condition. I was told it was my fault for not communicating to the crew that I specifically wanted this done. I'm sure anyone can agree this is NOT my responsibility, as it is specifically outlined in the INCLUDED services. Not to mention, people are not always able to be around to converse with the maids because they have to work. The second time around however, I DID specifically tell the maids to clean under the cushions. I even showed them. I also said not to go into my closet as it was not a priority and therefore, more money spent for them being there longer. When I returned home, the crew was gone. The job they did was completely sub par. There was hair all over the couch, not just under the cushions. There were backsplashes behind the sinks in the kitchen and bathroom. There was grime all over the counters. And, THEY WENT INTO MY CLOSET. They were supposedly there 2.5 hours and it looked like they had washed the floors, dusted and that's it. Items were left unplugged, pictures face down, books off the shelves. Not everyone has the luxury of being around to make sure the job was well done with the maids present, so it was too late by the time I got there.

Ultimately, I find it very unfortunate that not only was I made to feel like I had to coach their team in order to receive good service, but that even when I made the effort, it was ignored. We were extremely disappointed and had to go over the entire house and do the work we paid their team to do.

I wrote them and complained and they didn't even have the courtesy to respond.

0
★☆☆☆☆

We have had two cleaning jobs performed by Mission Maids. The first cleaning was very good overall. However, they failed to cover the "included services" and vacuum underneath my couches, which were left in filthy condition. I was told it was my fault for not communicating to the crew that I specifically wanted this done. I'm sure anyone can agree this is NOT my responsibility, as it is specifically outlined in the INCLUDED services. Not to mention, people are not always able to be around to converse with the maids because they have to work. The second time around however, I DID specifically tell the maids to clean under the cushions. I even showed them. I also said not to go into my closet as it was not a priority and therefore, more money spent for them being there longer. When I returned home, the crew was gone. The job they did was completely sub par. There was hair all over the couch, not just under the cushions. There were backsplashes behind the sinks in the kitchen and bathroom. There was grime all over the counters. And, THEY WENT INTO MY CLOSET. They were supposedly there 2.5 hours and it looked like they had washed the floors, dusted and that's it. Items were left unplugged, pictures face down, books off the shelves. Not everyone has the luxury of being around to make sure the job was well done with the maids present, so it was too late by the time I got there.

Ultimately, I find it very unfortunate that not only was I made to feel like I had to coach their team in order to receive good service, but that even when I made the effort, it was ignored. We were extremely disappointed and had to go over the entire house and do the work we paid their team to do.

I wrote them and complained and they didn't even have the courtesy to respond.

Pros: Nothing. They do exactly the opposite of what you ask

Cons: rude staff, huge time windows, terrible service

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