Transamerica Moving & Storage

★☆☆☆☆

About Transamerica Moving & Storage

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Transportation & Storage

Transportation & Storage
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THEY WILL GIVE YOU A GREAT QUOTE, PICK UP YOUR FURNITURE, HOLD IT HOSTAGE FOR DAYS WITHOUT STATUS, THEN TRY TO DELIVER WITHOUT NOTICE, AND EXTORT MORE THAN DOUBLED THE ORIGINAL QUOTE DUE TO "BEING OVER ESTIMATED WEIGHT". THEN THEY WILL THREATEN TO KEEP YOUR FURNITURE IF YOU DO NOT PAY ON THE SPOT.

THIS IS EXTORSION "BANDIT MOVERS", THEY SHOULD BE PROSECUTED, DO NOT USE THESE BASTARDS.

IF THIS HAPPENS TO YOU, CALL THE POLICE IMMEDIATELY, AND DO NOT PAY THEM. TRY TO KEEP THEM THERE UNTIL THE POLICE ARRIVE. THEY NEED TO BE CAUGHT.

I used them in 2010 to ship a small amount of furniture I was donating to a friend's sister who was going through a messy divorce and left 18 years of marrige with nothing. I had planned to pre-pay the $1500 move so the recipient would receive this as a gift free and clear. She is the nicest lady and deserved a break.

It was one living room, and 2 bedrooms worth of furniture and decorative items, no appliances. We itemized and weighed each piece before Transamerica Moving came to pick it up. The furniture weighed less than 1500 lbs. They picked up the furniture (8 hrs. late). Insisted on payment upfront (I'd given them the deposit over the phone), loaded up and left in about 10 min. I was told it would be delivered the next day, Monday. It was going from Stockton to Los Angeles, a 6 hr. trip. When the furniture failed to arrive the next day, the recipient who'd take the day off of work to receive the furniture, called me in tears. I called Transamerica for status but could only leave a message. I called several times Monday and again Tuesday before finally reaching someone late Tuesday. The clerk at Transamerica Moving was very rude and put out by my call. She said my furniture had been rerouted to the Bay Area, but would be delivered Wednesday afternoon. Long story short... this continued until Monday of the following week... no returned calls... lies about the whereabouts of the furniture, and lies about delivery. Once I even reached the janitor who was at least courteous.

Late Monday night, more than a week later, Transamerica Moving showed up at the recipient's door without any notice, and demanded another $2500 for "over limit". Luckily my friend was visiting his sister that night along with several family members to see her new place. The situation created such a scene and the Transamerica Driver nearly started a fight with his behavior and language. Transamerica was insisting payment from somebody on the premises. But knowing this was a scam, I had my friend put the driver on the phone and told him that unless he charged "my" credit card, he could take the damn furniture and I'd sue his company. There were calls to his boss, but the relented and took payment over the phone. I did this because I knew I could (and would) reverse the charges. And at least this way, the furniture would be in the recipient's custody.

I literally was watching my online banking account and the instant the charge came through, the Transamerica Driver split in a hurry. They way this went down, it completely ruined the intent of this gift, and tramatized the poor recipient and her 2 children who'd already been through hell. I am SO pissed about that!

Then I had to deal with Bank of America on the Charge Back of the extorted delivery fees. The BofA agent said she'd seen many cases against Transamerica Moving. BofA initially reversed all fees I'd paid Transamerica pending settlement of the dispute. But despite all my documentation, and being a platinum customer with BofA for over 25 years, BofA settled on behalf of Transamerica because Transamerica sent a fax saying I was a terrible customer, and was trying to cheat them from the start. It was the most childlike antics I've ever seen. They faxed a completely illegible document supposedly showing the weight of the furniture. You couldn't make out any of the writing on the fax. BofA didn't even look at the fax. They simply thought we received proof (albeit illegible and fraudulent) and took that over a good customer's word and detailed, legible evidence.

1
★☆☆☆☆

THEY WILL GIVE YOU A GREAT QUOTE, PICK UP YOUR FURNITURE, HOLD IT HOSTAGE FOR DAYS WITHOUT STATUS, THEN TRY TO DELIVER WITHOUT NOTICE, AND EXTORT MORE THAN DOUBLED THE ORIGINAL QUOTE DUE TO "BEING OVER ESTIMATED WEIGHT". THEN THEY WILL THREATEN TO KEEP YOUR FURNITURE IF YOU DO NOT PAY ON THE SPOT.

THIS IS EXTORSION "BANDIT MOVERS", THEY SHOULD BE PROSECUTED, DO NOT USE THESE BASTARDS.

IF THIS HAPPENS TO YOU, CALL THE POLICE IMMEDIATELY, AND DO NOT PAY THEM. TRY TO KEEP THEM THERE UNTIL THE POLICE ARRIVE. THEY NEED TO BE CAUGHT.

I used them in 2010 to ship a small amount of furniture I was donating to a friend's sister who was going through a messy divorce and left 18 years of marrige with nothing. I had planned to pre-pay the $1500 move so the recipient would receive this as a gift free and clear. She is the nicest lady and deserved a break.

It was one living room, and 2 bedrooms worth of furniture and decorative items, no appliances. We itemized and weighed each piece before Transamerica Moving came to pick it up. The furniture weighed less than 1500 lbs. They picked up the furniture (8 hrs. late). Insisted on payment upfront (I'd given them the deposit over the phone), loaded up and left in about 10 min. I was told it would be delivered the next day, Monday. It was going from Stockton to Los Angeles, a 6 hr. trip. When the furniture failed to arrive the next day, the recipient who'd take the day off of work to receive the furniture, called me in tears. I called Transamerica for status but could only leave a message. I called several times Monday and again Tuesday before finally reaching someone late Tuesday. The clerk at Transamerica Moving was very rude and put out by my call. She said my furniture had been rerouted to the Bay Area, but would be delivered Wednesday afternoon. Long story short... this continued until Monday of the following week... no returned calls... lies about the whereabouts of the furniture, and lies about delivery. Once I even reached the janitor who was at least courteous.

Late Monday night, more than a week later, Transamerica Moving showed up at the recipient's door without any notice, and demanded another $2500 for "over limit". Luckily my friend was visiting his sister that night along with several family members to see her new place. The situation created such a scene and the Transamerica Driver nearly started a fight with his behavior and language. Transamerica was insisting payment from somebody on the premises. But knowing this was a scam, I had my friend put the driver on the phone and told him that unless he charged "my" credit card, he could take the damn furniture and I'd sue his company. There were calls to his boss, but the relented and took payment over the phone. I did this because I knew I could (and would) reverse the charges. And at least this way, the furniture would be in the recipient's custody.

I literally was watching my online banking account and the instant the charge came through, the Transamerica Driver split in a hurry. They way this went down, it completely ruined the intent of this gift, and tramatized the poor recipient and her 2 children who'd already been through hell. I am SO pissed about that!

Then I had to deal with Bank of America on the Charge Back of the extorted delivery fees. The BofA agent said she'd seen many cases against Transamerica Moving. BofA initially reversed all fees I'd paid Transamerica pending settlement of the dispute. But despite all my documentation, and being a platinum customer with BofA for over 25 years, BofA settled on behalf of Transamerica because Transamerica sent a fax saying I was a terrible customer, and was trying to cheat them from the start. It was the most childlike antics I've ever seen. They faxed a completely illegible document supposedly showing the weight of the furniture. You couldn't make out any of the writing on the fax. BofA didn't even look at the fax. They simply thought we received proof (albeit illegible and fraudulent) and took that over a good customer's word and detailed, legible evidence.

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