Performance Bicycle

★☆☆☆☆
  • 1824 University Ave

    Berkeley, CA 94703

    Map & Directions
  • 510-725-4540

About Performance Bicycle

Categories
  • Bicycles
  • Bicycle Repair
  • Bike Racks
  • Sporting Goods
Hours
M-Sa 10am-7pm, Su 10am-6pm
Associations
  • League of American Bicyclists
  • Tour de Cure
  • Bike MS
  • Project Hero
  • Rails 2 Trails
  • IMBA
  • NICA
Phones
  • Toll Free (800-727-2453)
Products
  • Fuji Bikes
  • Kestrel Bikes
  • Breezer Bikes
  • Tuesday Bikes
Payment Options
  • American Express
  • Cash
  • Discover
  • MasterCard
  • Visa
Services
  • Group Rides
  • Maintenance Workshops

Sports & Recreation

Sports & Recreation
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.

If it takes so long to put some air in the tires that the customer gets exasperated, registers at citysearch, and writes a bad review on a cell phone during the wait, you know it's bad service.

0
★☆☆☆☆

If it takes so long to put some air in the tires that the customer gets exasperated, registers at citysearch, and writes a bad review on a cell phone during the wait, you know it's bad service.

Pros: nice staff, good prices

Cons: terrible customer service

.

with this kind of customer service from justin in the mechanics area, this business is NOT going to last.

i normally wouldn't let a situation like this get to me,
but i just felt it was my duty to let others know .

i was more than satisfied with business the 1st 2 times when i came in.
like the last time, when one mechanic (sorry forgot his name)
took the time to take out thorns which deflated both tires--
he had recommended that i have liners installed,
which worked out great.
afterwards, i noticed the back brake was loose, which caused my back tire to squeak and slow me down.
so, i thought, since they were the last one's to work on it,
i'd have them fix it,
no problem, right--but not so.

justin gave me attitude, which was appalling,
considering i'm the customer.

he said that his repairman had nothing to do with the problem,
insulted me by saying that i had purchased a cheap bike.

he then tried to say that they would try to repair it for $20
and that it wouldn't be ready for 1 week,
indicating with disdain other bike orders ahead of mine.
he had just said
that it would take 5 minutes to tighten it with one tool!!!

absolutely unprofessional and ridiculous.

i will never go back to this business again
customer satisfaction should always come first.

0
★☆☆☆☆

with this kind of customer service from justin in the mechanics area, this business is NOT going to last.

i normally wouldn't let a situation like this get to me,
but i just felt it was my duty to let others know .

i was more than satisfied with business the 1st 2 times when i came in.
like the last time, when one mechanic (sorry forgot his name)
took the time to take out thorns which deflated both tires--
he had recommended that i have liners installed,
which worked out great.
afterwards, i noticed the back brake was loose, which caused my back tire to squeak and slow me down.
so, i thought, since they were the last one's to work on it,
i'd have them fix it,
no problem, right--but not so.

justin gave me attitude, which was appalling,
considering i'm the customer.

he said that his repairman had nothing to do with the problem,
insulted me by saying that i had purchased a cheap bike.

he then tried to say that they would try to repair it for $20
and that it wouldn't be ready for 1 week,
indicating with disdain other bike orders ahead of mine.
he had just said
that it would take 5 minutes to tighten it with one tool!!!

absolutely unprofessional and ridiculous.

i will never go back to this business again
customer satisfaction should always come first.

Message from Performance Bicycle

Performance Bicycle is Americas #1 bike shop with 100+ stores in 21 states. Whether you’re new to cycling, or have been riding for years you’ll find a great selection of road, neighborhood, kid’s and mountain bikes, plus all the gear to help you have the best possible experience on the bike. Checking out electric bikes? We have a great selection starting at just $999. Have a bike you need some work done on? Our repair and services are fairly priced and second to none. Stop in today and check out our selection, take a test ride or just hang out and talk bikes.

Yext PowerListings

 

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