Jilian's Cleaners

★☆☆☆☆
  • 1000 Lincoln Rd Ste G-1

    Yuba City, CA 95991

    Map & Directions
  • 530-751-3939

Personal Services

Personal Services
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Jilian's Cleaners I found it to be very disappointing! The place was a disaster; very dirty and cluttered the customer service was horrible even from the owner. Not a professional Dry Cleaners or a place I would take my clothes to be altered, I would not recommend this business to anyone nor will I ever go back! BEWARE!

Please read my experience below:

I was in a time crunch and needed alterations for my sons suit for a special occasion. I called many local cleaners however, no one was available to do alterations in a weeks time frame. When I called Jilian's Cleaners off Lincoln, I should have listen to my intuition. The conversation with Julian (the owner) was very blunt and rushed, she would not give me prices over the phone, she told me curtly to just come in. First warning sign, the owner was not very professional. I go to the store on Lincoln and the place is an absolute mess, it is dirty and they are selling everything from wine to candles and costume jewelry. Second warning sign. I was desperate and needed the suit altered and she promised to have it done in the time frame needed. I was up a creek with no paddle, so I went ahead to have her do the alterations. While she was fitting my son, she was taking phone calls regarding her wine busienss. Unbelievable! The pricing was okay, however I was disappointed that I ended up spending more money on alterations than the original plan of hemming and shortening of sleeves. She suggested to let the waste out as well, another $14.50 to tack on to the price. Ugh!
The only" positive" thing I can say is that she was able to get the suit altered before the time promised. Unfortunately, I asked her to cuff the pants (they were cuffed already)when she hemmed them, however when I went to pick the suit up they were not cuffed. Her excuse was very snippety, "Oh I wanted to save you money and it was another $14.50 to cuff the pants." Not, oh, I'm so sorry, it was a mix up... I know you need them now, but why don't you bring them in next week after your event and let me fix them for you etc... at no cost or let me give you a discount for the misunderstanding.
No way,she offered no apology yet tried to blame me instead, Julian(the owner) totally blew it off as not important and had a "oh well attitude". Horrendous customer service! Her comment about the pants was not true since she had already quoted me a different price to cuff them previously. I was so irritated.
Also, the finished suit was not pressed after the alterations, it had lint and threads on it like it had been laid across the floor or workshop counter. They did not even bother to de-lint or press it before giving it to us! I was speechless! I asked her if it was normal procedure to do alterations on a dress suit yet not press it? She was obtuse! I had to demand that she iron the suit and she said she could steam it only, she initially only did the pants until I had to ask her to please do the jacket as well. Everything was half way done, no follow through at all. Bad, bad customer service! In the end the owner proceeded to put the suit jacket on the hanger left it un-buttoned( I had to button it myself so it would not fall off) they did not provided the finished suit in a protective plastic cover, because the hanger she had the suit on did not hold the pants securely the pants fell off on to the dirty lint infested floor. She watched me picked them up and wipe them down yet never offered assistance. So much for the nice new Michael Kors suit I brought in and the extra $40 in alterations, the suit was rumpled and looked tacky! I was so upset with Jilian's Cleaners especially the unconcerned, poor attitude of the owner, the lack of customer service and professionalism. I WILL NOT ever do business with them again nor recommend them to any of my friends, family or business associates. Shopper BEWARE!

1
★☆☆☆☆

Jilian's Cleaners I found it to be very disappointing! The place was a disaster; very dirty and cluttered the customer service was horrible even from the owner. Not a professional Dry Cleaners or a place I would take my clothes to be altered, I would not recommend this business to anyone nor will I ever go back! BEWARE!

Please read my experience below:

I was in a time crunch and needed alterations for my sons suit for a special occasion. I called many local cleaners however, no one was available to do alterations in a weeks time frame. When I called Jilian's Cleaners off Lincoln, I should have listen to my intuition. The conversation with Julian (the owner) was very blunt and rushed, she would not give me prices over the phone, she told me curtly to just come in. First warning sign, the owner was not very professional. I go to the store on Lincoln and the place is an absolute mess, it is dirty and they are selling everything from wine to candles and costume jewelry. Second warning sign. I was desperate and needed the suit altered and she promised to have it done in the time frame needed. I was up a creek with no paddle, so I went ahead to have her do the alterations. While she was fitting my son, she was taking phone calls regarding her wine busienss. Unbelievable! The pricing was okay, however I was disappointed that I ended up spending more money on alterations than the original plan of hemming and shortening of sleeves. She suggested to let the waste out as well, another $14.50 to tack on to the price. Ugh!
The only" positive" thing I can say is that she was able to get the suit altered before the time promised. Unfortunately, I asked her to cuff the pants (they were cuffed already)when she hemmed them, however when I went to pick the suit up they were not cuffed. Her excuse was very snippety, "Oh I wanted to save you money and it was another $14.50 to cuff the pants." Not, oh, I'm so sorry, it was a mix up... I know you need them now, but why don't you bring them in next week after your event and let me fix them for you etc... at no cost or let me give you a discount for the misunderstanding.
No way,she offered no apology yet tried to blame me instead, Julian(the owner) totally blew it off as not important and had a "oh well attitude". Horrendous customer service! Her comment about the pants was not true since she had already quoted me a different price to cuff them previously. I was so irritated.
Also, the finished suit was not pressed after the alterations, it had lint and threads on it like it had been laid across the floor or workshop counter. They did not even bother to de-lint or press it before giving it to us! I was speechless! I asked her if it was normal procedure to do alterations on a dress suit yet not press it? She was obtuse! I had to demand that she iron the suit and she said she could steam it only, she initially only did the pants until I had to ask her to please do the jacket as well. Everything was half way done, no follow through at all. Bad, bad customer service! In the end the owner proceeded to put the suit jacket on the hanger left it un-buttoned( I had to button it myself so it would not fall off) they did not provided the finished suit in a protective plastic cover, because the hanger she had the suit on did not hold the pants securely the pants fell off on to the dirty lint infested floor. She watched me picked them up and wipe them down yet never offered assistance. So much for the nice new Michael Kors suit I brought in and the extra $40 in alterations, the suit was rumpled and looked tacky! I was so upset with Jilian's Cleaners especially the unconcerned, poor attitude of the owner, the lack of customer service and professionalism. I WILL NOT ever do business with them again nor recommend them to any of my friends, family or business associates. Shopper BEWARE!

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