Hardwood Experts

★★★☆☆
  • 1929 Hooper Avenue

    Los Angeles, CA 90011

    Map & Directions

About Hardwood Experts

Categories
  • Floor Coverings
  • Hardwood Flooring
  • Pergo

Home & Garden

Home & Garden
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3.0 2
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I would like to take the opportunity to express to you how pleased we are with our new floors, and with the service we received from Ali Kouhen. We found ourselves in the midst of a Homeowner??s Insurance Claim and were going to have the opportunity to replace our floors. We had done a lot of shopping and pricing, but could not find anything that made us feel comfortable and at ease. We were actually going to buy flooring and attempt to do it ourselves! Then, luckily, a little magazine came with an ad for Hardwood Experts. We thought we would take your company up on the free estimate and placed a call. A very polite receptionist scheduled a visit and we were very curious as to what we would find out.

Ali Kouhen showed up at our house and we began the process. He showed us what was available and explained the types of materials and the costs. He provided a detailed explanation of how installation works and what was included in the price. He also gave advice when we asked?and boy, did I ask! Ali was incredibly patient with my inability to make up my mind. He actually came back three times so that I would be absolutely positive about the flooring we chose. And when we had finally committed and selected our floor, he came back a fourth time, at our request, to check if our floor was properly prepared for the installation.

Installation day was an exciting day for us. The crew who came to install our floor did an excellent job. We were impressed at how easy they made it all look. In fact, they were our first guests around our new dining room table, as we had lunch together.

We were so impressed with the service and support Ali provided us. He continually exceeded our expectations. Finding Customer Service such as Ali displayed is something that is not easily found today. We as a family appreciated the fact that we felt no pressure from Ali- only support. In fact, Ali helped us choose flooring for an additional bedroom that our 21 year old son wanted to install himself. Ali and the men at your warehouse gave him some tips and it turned out great.

We will proudly recommend your company to anyone who is selecting new flooring. From the selection process all the way through to installation, Hardwood Experts provided quality service, product and workmanship.

Sincerely,

5
★★★★★

I would like to take the opportunity to express to you how pleased we are with our new floors, and with the service we received from Ali Kouhen. We found ourselves in the midst of a Homeowner??s Insurance Claim and were going to have the opportunity to replace our floors. We had done a lot of shopping and pricing, but could not find anything that made us feel comfortable and at ease. We were actually going to buy flooring and attempt to do it ourselves! Then, luckily, a little magazine came with an ad for Hardwood Experts. We thought we would take your company up on the free estimate and placed a call. A very polite receptionist scheduled a visit and we were very curious as to what we would find out.

Ali Kouhen showed up at our house and we began the process. He showed us what was available and explained the types of materials and the costs. He provided a detailed explanation of how installation works and what was included in the price. He also gave advice when we asked?and boy, did I ask! Ali was incredibly patient with my inability to make up my mind. He actually came back three times so that I would be absolutely positive about the flooring we chose. And when we had finally committed and selected our floor, he came back a fourth time, at our request, to check if our floor was properly prepared for the installation.

Installation day was an exciting day for us. The crew who came to install our floor did an excellent job. We were impressed at how easy they made it all look. In fact, they were our first guests around our new dining room table, as we had lunch together.

We were so impressed with the service and support Ali provided us. He continually exceeded our expectations. Finding Customer Service such as Ali displayed is something that is not easily found today. We as a family appreciated the fact that we felt no pressure from Ali- only support. In fact, Ali helped us choose flooring for an additional bedroom that our 21 year old son wanted to install himself. Ali and the men at your warehouse gave him some tips and it turned out great.

We will proudly recommend your company to anyone who is selecting new flooring. From the selection process all the way through to installation, Hardwood Experts provided quality service, product and workmanship.

Sincerely,

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The guy missed 3 appointments we set up to look at my floors. I had to miss work for the first two. He called me to cancel the 1st appointment 45 minutes before, but I had to call him to find out the 2nd and 3rd appointments got cancelled after he was 45 minutes late. In the mean time, I was able to make a next-day apraisal appointment with another company who showed up on time the first try.
These guys showed a complete lack of respect for my time, and I'm taking my business elsewhere.

1
★☆☆☆☆

The guy missed 3 appointments we set up to look at my floors. I had to miss work for the first two. He called me to cancel the 1st appointment 45 minutes before, but I had to call him to find out the 2nd and 3rd appointments got cancelled after he was 45 minutes late. In the mean time, I was able to make a next-day apraisal appointment with another company who showed up on time the first try.
These guys showed a complete lack of respect for my time, and I'm taking my business elsewhere.

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