Sure Flite Inc.

★★☆☆☆

About Sure Flite Inc.

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Discount Hobby Warehouse

4428 Convoy St San Diego, CA

1.5 2
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If I could give this store a negative rating I would.

Several months ago I bought my first RC helicopter from this store. I have gone back several times to buy additional product and have always received very poor customer service from an employee named Rick.

I recently called the store and asked if they had a particular part in stock and Rick stated they did not. Not entirely trusting him (which is a poor statement itself) I went to the store and asked him in person. He quickly surveyed the parts board in front of me and said they did not.

I then took a closer look at the same parts area and saw the part I was looking for in plain view. When I told him about this there were actually 3 of them in stock. After he handed me the part he then walked away to the cash register. There were no other customers in the store at the time.

I then asked him if he had another part that I needed. He replied they did not. I asked if I could go behind the counter and check for myself, since he couldn't check for me from the register. He replied "You're close enough to see it from there."

This guy Rick is rude, lazy and has no personality to be in customer service. I will never shop there again, especially since Discount Hobby Warehouse is right around the corner on Clairmont Mesa Rd.

0
★☆☆☆☆

If I could give this store a negative rating I would.

Several months ago I bought my first RC helicopter from this store. I have gone back several times to buy additional product and have always received very poor customer service from an employee named Rick.

I recently called the store and asked if they had a particular part in stock and Rick stated they did not. Not entirely trusting him (which is a poor statement itself) I went to the store and asked him in person. He quickly surveyed the parts board in front of me and said they did not.

I then took a closer look at the same parts area and saw the part I was looking for in plain view. When I told him about this there were actually 3 of them in stock. After he handed me the part he then walked away to the cash register. There were no other customers in the store at the time.

I then asked him if he had another part that I needed. He replied they did not. I asked if I could go behind the counter and check for myself, since he couldn't check for me from the register. He replied "You're close enough to see it from there."

This guy Rick is rude, lazy and has no personality to be in customer service. I will never shop there again, especially since Discount Hobby Warehouse is right around the corner on Clairmont Mesa Rd.

Cons: Staff is lazy and has poor customer service skills

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I was sick of visiting all the other mainstream hobby stores so one day popped into this cozy little RC aviation shop. My first impression was that these guys knew what they were talking about since they had stuffed packed from wall to wall. Great selection I must say, however beware when your final purchase is made. One of the employees tried to sell me an item that was already opened and returned by another customer. Since what I was buying was going to have to be opened anyway to test its limits to make sure it was in working order, I guess his attempt wasnt that weird. I chose to have the man get me a new one and open it in front of me. Weeks later, I returned and purchased a pricey item that when it came time to pay, he retrieved it from the back. Opened it in front of me, and the box/contents were clearly used already, with minor scuff marks and grime in other places. I bought it, then had him switch it out with a newer looking one, which was nicely wrapped in plastic, and much more brand new looking. Days later, come to find out that this particular item has a recall that he failed to mention to me. I understand that by him telling me its a possible defective part, he might lose the sale. Then again I might have shelled out more money for an upgraded item. Bottom line is, I paid top dollar for a defective item, an item that was used then had to ask to get a new one. Why pay that kind of money for something not brand new?? I will never shop there again, I like my money going towards new items. They were helpful and knowledgable though, Ill give them that, but isn't that what a businessman should be. Just beware...

1
★★☆☆☆

I was sick of visiting all the other mainstream hobby stores so one day popped into this cozy little RC aviation shop. My first impression was that these guys knew what they were talking about since they had stuffed packed from wall to wall. Great selection I must say, however beware when your final purchase is made. One of the employees tried to sell me an item that was already opened and returned by another customer. Since what I was buying was going to have to be opened anyway to test its limits to make sure it was in working order, I guess his attempt wasnt that weird. I chose to have the man get me a new one and open it in front of me. Weeks later, I returned and purchased a pricey item that when it came time to pay, he retrieved it from the back. Opened it in front of me, and the box/contents were clearly used already, with minor scuff marks and grime in other places. I bought it, then had him switch it out with a newer looking one, which was nicely wrapped in plastic, and much more brand new looking. Days later, come to find out that this particular item has a recall that he failed to mention to me. I understand that by him telling me its a possible defective part, he might lose the sale. Then again I might have shelled out more money for an upgraded item. Bottom line is, I paid top dollar for a defective item, an item that was used then had to ask to get a new one. Why pay that kind of money for something not brand new?? I will never shop there again, I like my money going towards new items. They were helpful and knowledgable though, Ill give them that, but isn't that what a businessman should be. Just beware...

Pros: Good selection for a tiny place

Cons: They will sell you opened items at full price

 

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