Ulta Beauty

★☆☆☆☆
  • 1351 N Victory Pl

    Burbank, CA 91502

    Map & Directions
  • 818-565-5646

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In the sale paper it advertised cut, color & style for $50. It was for new clients only with a level 1 stylist. No problem, I called and made appointment. The girl told me my appointment was with stylist "X". I had to change my appointment to an earlier time, and did so with Stylist "X", I told her I had this coupon and asked her exactly what it included. I rescheduled, and called to see if I could come in earlier that day. Thats when she told me that the coupon did not apply to her services, as she was a master stylist and not a level 1 stylist. Her rate for the same service started at $110.00. She asked me to hold on and after 5 min I hung up. I received a call from the manager telling me that I had misunderstood the coupon and stylist "X" was not included in that offer. Now I didnt ask for stylist "X", nor was I referred to her, the scheduler told me thats who my appointment was with. Now in the end because stylist "X" tried to bait and switch with me, she lost a client on day she could have done 3 in my place. SORRY ULTA, shame on you. Would it have killed you to have honored the coupon? The stylist is making the same hourly wage either way.

0
★☆☆☆☆

In the sale paper it advertised cut, color & style for $50. It was for new clients only with a level 1 stylist. No problem, I called and made appointment. The girl told me my appointment was with stylist "X". I had to change my appointment to an earlier time, and did so with Stylist "X", I told her I had this coupon and asked her exactly what it included. I rescheduled, and called to see if I could come in earlier that day. Thats when she told me that the coupon did not apply to her services, as she was a master stylist and not a level 1 stylist. Her rate for the same service started at $110.00. She asked me to hold on and after 5 min I hung up. I received a call from the manager telling me that I had misunderstood the coupon and stylist "X" was not included in that offer. Now I didnt ask for stylist "X", nor was I referred to her, the scheduler told me thats who my appointment was with. Now in the end because stylist "X" tried to bait and switch with me, she lost a client on day she could have done 3 in my place. SORRY ULTA, shame on you. Would it have killed you to have honored the coupon? The stylist is making the same hourly wage either way.

Pros: open on sundays

 

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