Arthurs Pools

★★★☆☆
  • 4555 N Cedar Ave

    Fresno, CA 93726

    Map & Directions
  • 559-225-5276

About Arthurs Pools

Home Construction & Remodeling

Home Construction & Remodeling
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DO NOT EVERY BUY A POOL FROM THIS COMPANY. They do not know the meaning of customer service, do not deliver in the time frame they claim, and the cost is more than what the website says. buyer beware....i orderd in early May 2014 now it is August 16th 2014 and no pool in the distant future, nor any refund...

1
★☆☆☆☆

DO NOT EVERY BUY A POOL FROM THIS COMPANY. They do not know the meaning of customer service, do not deliver in the time frame they claim, and the cost is more than what the website says. buyer beware....i orderd in early May 2014 now it is August 16th 2014 and no pool in the distant future, nor any refund...

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Please be aware of potential problems when ordering pools from ArthursPools.com. I do not know if my experience is common but it has been very disappointing.

I ordered a Never Ending Exercise Pool on August 29, 2013. At the time of the order I was not told it was custom order and was told it would ship in 7-10 days. The following week Craig (same person who took my order) called and said they did not have the size I ordered in stock and it would be 2-3 weeks before it arrived. It didn't. Several phone calls/emails asking for delivery dates resulted in promised tracking numbers that never arrived. Almost seven weeks later, I still have no pool or delivery date and have little confidence in their ability/intent to provide me with one.

Craig now refuses to return my payment (made by electronic check) since they have a "no cancellation" policy on Custom Orders. I quote:

"Please be aware as of our posted policy
There are no cancellations on Custom Orders.
Your pool has been made and shipped across the ocean at substantial cost and effort. and is on the way.

This order cannot be canceled. " craig@arthurspools.com , 10/10/2013

Ignoring the fact that I was never told (nor is it on the invoice) that it was a custom order my position is that I am not cancelling the order - I am just asking for my money back on an order that was never filled. This seems reasonable to me. Of course this is all very disappointing (my wife doesn't have her pool) and unsettling (I don't have my money).

To date this has not been settled and I have no idea when/if it will be. At last report it was being held by Homeland Security! Just use caution and better judgement than I did if you decide to order a pool from ArthursPools.com.

1
★☆☆☆☆

Please be aware of potential problems when ordering pools from ArthursPools.com. I do not know if my experience is common but it has been very disappointing.

I ordered a Never Ending Exercise Pool on August 29, 2013. At the time of the order I was not told it was custom order and was told it would ship in 7-10 days. The following week Craig (same person who took my order) called and said they did not have the size I ordered in stock and it would be 2-3 weeks before it arrived. It didn't. Several phone calls/emails asking for delivery dates resulted in promised tracking numbers that never arrived. Almost seven weeks later, I still have no pool or delivery date and have little confidence in their ability/intent to provide me with one.

Craig now refuses to return my payment (made by electronic check) since they have a "no cancellation" policy on Custom Orders. I quote:

"Please be aware as of our posted policy
There are no cancellations on Custom Orders.
Your pool has been made and shipped across the ocean at substantial cost and effort. and is on the way.

This order cannot be canceled. " craig@arthurspools.com , 10/10/2013

Ignoring the fact that I was never told (nor is it on the invoice) that it was a custom order my position is that I am not cancelling the order - I am just asking for my money back on an order that was never filled. This seems reasonable to me. Of course this is all very disappointing (my wife doesn't have her pool) and unsettling (I don't have my money).

To date this has not been settled and I have no idea when/if it will be. At last report it was being held by Homeland Security! Just use caution and better judgement than I did if you decide to order a pool from ArthursPools.com.

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Ordered a new pool liner. Never received an order confirmation and after 2wks was told the liner was back ordered and canceled after I complained. Then a month later a liner was delivered and laying in my driveway. I called to see what was going on. My card was never reimbursed and was told the order was never canceled. Here it is approaching 4 months and I still have no refund. They offer no customer service and lie in order to avoid making any restitution. I would give them zero stars and will seek out all places for reviews to get the message out. Buyer beware. I have been reporting them for fraud alert.

1
★☆☆☆☆

Ordered a new pool liner. Never received an order confirmation and after 2wks was told the liner was back ordered and canceled after I complained. Then a month later a liner was delivered and laying in my driveway. I called to see what was going on. My card was never reimbursed and was told the order was never canceled. Here it is approaching 4 months and I still have no refund. They offer no customer service and lie in order to avoid making any restitution. I would give them zero stars and will seek out all places for reviews to get the message out. Buyer beware. I have been reporting them for fraud alert.

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So Ecstatic about Our New Dog POOL that we just ordered from them off their website. We were on vacation visiting some Friends from our Kennel Club and they have one at theirs home for months now. Our dogs and kids had a blast in their pool that weekend. So when We got home we called them up and ordered ours. Should be here any day. Looks like We're hosting the next Dog Pool Party. thanks Arthur's.

5
★★★★★

So Ecstatic about Our New Dog POOL that we just ordered from them off their website. We were on vacation visiting some Friends from our Kennel Club and they have one at theirs home for months now. Our dogs and kids had a blast in their pool that weekend. So when We got home we called them up and ordered ours. Should be here any day. Looks like We're hosting the next Dog Pool Party. thanks Arthur's.

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I purchased an Never Ending Exercise Pool from the about 3 weeks ago. I am recovering from a back injury (Bulged Discs). My Physical therapist recommended me getting a pool. . After 1 1/2 weeks of using the Pool I can feel a difference in the strength of my back. I now don't have to see him 3 times a week. oh yeah, my wife, kids and dogs love it too. but I enjoy it the MOST. thanks guys at Arthur's Pools.

5
★★★★★

I purchased an Never Ending Exercise Pool from the about 3 weeks ago. I am recovering from a back injury (Bulged Discs). My Physical therapist recommended me getting a pool. . After 1 1/2 weeks of using the Pool I can feel a difference in the strength of my back. I now don't have to see him 3 times a week. oh yeah, my wife, kids and dogs love it too. but I enjoy it the MOST. thanks guys at Arthur's Pools.

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1 out of 1 people found this review helpful.

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Dear Arthur's Pools, You guys ROCK!! this pool is great. set up was easy with out no problems-Just as promised. Me and my wife are enjoying our new pool and are so excited for Luau Party we have planned for this weekend. Thanks Agian

3
★★★★★

Dear Arthur's Pools, You guys ROCK!! this pool is great. set up was easy with out no problems-Just as promised. Me and my wife are enjoying our new pool and are so excited for Luau Party we have planned for this weekend. Thanks Agian

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I recently purchased a Above Ground Pool from them and would like to thank them for their Speedy Delivery. Received it soon than promised. Got some friends to help with the E-Z set up.. Watched some installation videos on their website before it was delivered, helped Expedite the set up. Summer + Pool = HAPPY FAMILY & FRIENDS.

5
★★★★★

I recently purchased a Above Ground Pool from them and would like to thank them for their Speedy Delivery. Received it soon than promised. Got some friends to help with the E-Z set up.. Watched some installation videos on their website before it was delivered, helped Expedite the set up. Summer + Pool = HAPPY FAMILY & FRIENDS.

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1 out of 1 people found this review helpful.

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We had very good experience with our pool. It was delivered on time and complete. We set it up, had some questions which they answered right away. You just have to know this isn't like buying a sweater, this is a complex unit and they did a good job!

4
★★★★☆

We had very good experience with our pool. It was delivered on time and complete. We set it up, had some questions which they answered right away. You just have to know this isn't like buying a sweater, this is a complex unit and they did a good job!

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I recently ordered two pools from these people. We have had equipment issues and problems getting any support. They won't give you any information when you call, for example who owns the place. They don't respond to emails. We are out of state and have been lied too over and over. No one calls you back or tries to assist. It's a real sham. they take your money and then forget about you. The pictures on their website for a product we ordered show one thing but we were sent something differant. BEWARE!

1
★☆☆☆☆

I recently ordered two pools from these people. We have had equipment issues and problems getting any support. They won't give you any information when you call, for example who owns the place. They don't respond to emails. We are out of state and have been lied too over and over. No one calls you back or tries to assist. It's a real sham. they take your money and then forget about you. The pictures on their website for a product we ordered show one thing but we were sent something differant. BEWARE!

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0 out of 1 people found this review helpful.

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