American Vision Windows

★★★★☆
Revolutionizing the home improvement industry, one customer at at a time!
33.8089 -117.858
Map and Directions to American Vision Windows: Orange

714-997-1025

548 W Katella Ave

Orange, CA

92867

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About American Vision Windows

Hours
Mon-Fri 9-5:30 & Sat 10-4 Sunday by Appointment
4.178571 24
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Reviews 1 - 24 of 24.
.

My wife and I had American Vision do our, windows (Anlan), text coat, and four sliding doors (Anlan). In all three situations the price was right and the service was top shelf. Every employee treated us with respect, and their professionalism was above all other companies we have ever used. In fact we were sad to hear that they no longer do kitchens -- as we are in the market for an upgrade there. We are seriously looking into American Vision Solar as we just finished a new roof and we are now looking toward solar for the house and the pool. I am a firm believer in using a company that treats their customer with respect and their work/product is of the highest quality.
I tell the people i love the most to go to American Vision for all their home needs. If you are reading this go to the Orange County office if you want a great price, quality service and high end material!

5
★★★★★

My wife and I had American Vision do our, windows (Anlan), text coat, and four sliding doors (Anlan). In all three situations the price was right and the service was top shelf. Every employee treated us with respect, and their professionalism was above all other companies we have ever used. In fact we were sad to hear that they no longer do kitchens -- as we are in the market for an upgrade there. We are seriously looking into American Vision Solar as we just finished a new roof and we are now looking toward solar for the house and the pool. I am a firm believer in using a company that treats their customer with respect and their work/product is of the highest quality.
I tell the people i love the most to go to American Vision for all their home needs. If you are reading this go to the Orange County office if you want a great price, quality service and high end material!

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.

We went through a major remodel of our home 3 years ago and selected AVW as our window replacement company after talking with other companies and were very satisfied with the installation and quality of their product. Recently we had to replace a patio screen that was damaged after someone walked into it. I wasn't sure what their replacement policy was, but I called AVW and spoke with Michelle in customer service. She was very pleasant and answered my questions and slotted us in at the first available date. Jesse (who originally installed all of our new windows and patio doors) arrived earlier than our scheduled appointment (BONUS!) and quickly replaced the screen. My husband asked if Jesse could make a couple of other adjustments with some other window areas and he happily obliged. Both Michelle and Jesse were great and we are very happy to know that we can count on AVW's product and great customer service.

5
★★★★★

We went through a major remodel of our home 3 years ago and selected AVW as our window replacement company after talking with other companies and were very satisfied with the installation and quality of their product. Recently we had to replace a patio screen that was damaged after someone walked into it. I wasn't sure what their replacement policy was, but I called AVW and spoke with Michelle in customer service. She was very pleasant and answered my questions and slotted us in at the first available date. Jesse (who originally installed all of our new windows and patio doors) arrived earlier than our scheduled appointment (BONUS!) and quickly replaced the screen. My husband asked if Jesse could make a couple of other adjustments with some other window areas and he happily obliged. Both Michelle and Jesse were great and we are very happy to know that we can count on AVW's product and great customer service.

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1 out of 1 people found this review helpful.

.

I shopped around with a total of 5 companies for estimates to replace a total of 11 windows. i decided to go with American Vision Windows, because I felt comfortable after I met with their salesman. The price was reasonable plus I got some free upgrades. The whole process was smooth from the moment I signed the contract till the day the windows were installed.

The windows were to be ready within 4-6 weeks but were ready much sooner. On the day of the installation, the technicians arrived on time and walked me thru the job, explaining what they were going to do and how long it would take. The job was completed on time, they were very professional and cleaned up the job site.

I am very happy with the whole process and the look of the windows, The Anlin windows are great. Yes, I would recommend American Vision Windows to my family and friends. Thanks for the great experience.

5
★★★★★

I shopped around with a total of 5 companies for estimates to replace a total of 11 windows. i decided to go with American Vision Windows, because I felt comfortable after I met with their salesman. The price was reasonable plus I got some free upgrades. The whole process was smooth from the moment I signed the contract till the day the windows were installed.

The windows were to be ready within 4-6 weeks but were ready much sooner. On the day of the installation, the technicians arrived on time and walked me thru the job, explaining what they were going to do and how long it would take. The job was completed on time, they were very professional and cleaned up the job site.

I am very happy with the whole process and the look of the windows, The Anlin windows are great. Yes, I would recommend American Vision Windows to my family and friends. Thanks for the great experience.

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1 out of 1 people found this review helpful.

.

I had a few replacement windows done with American Vision Windows about a year ago and can't say enough about how impressed I am with everything that has to do with this company. When I called and had a few questions regarding my order their customer service was on top of everything...from sales to ordering to installation and everything else in between my experience was fantastic!! I have recommend them to friends and family & will continue to do so.

5
★★★★★

I had a few replacement windows done with American Vision Windows about a year ago and can't say enough about how impressed I am with everything that has to do with this company. When I called and had a few questions regarding my order their customer service was on top of everything...from sales to ordering to installation and everything else in between my experience was fantastic!! I have recommend them to friends and family & will continue to do so.

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1 out of 1 people found this review helpful.

.

Not too long ago, my best friend told me he was in the market to buy a Sliding Glass Door for the new house he and his wife just bought. He heard some good talk about American Vision Windows, and after shopping around he decided to go with them. My buddy told me the salesman he worked with knew his stuff, and even though the bid wasn't the cheapest, it also wasn't the most expensive, and the Anline Glass Door seemed to have hi quality for its value.

The day of the install, my friend and his wife invited me over, and since I have a background in construction, I wanted to keep an eye on the work.

What I saw was a clean, professional, and efficient operation. Believe me, the door at my buddy's house wasn't going be a walk in the park, but the installers Jim & Ralph took some time, and figured out what had to be done. Their supervisor Morice stopped by and talked with my friend as he was checking on the progress. I talked to him a bit to complement on the good guys had working on my buds house, and he told me he had full confidence in their abilities.

I told Morice if this workmanship is an example of what his guys can do, then when I'm in the market for windows and doors(just renting right now), I know exactly where I'm going!

5
★★★★★

Not too long ago, my best friend told me he was in the market to buy a Sliding Glass Door for the new house he and his wife just bought. He heard some good talk about American Vision Windows, and after shopping around he decided to go with them. My buddy told me the salesman he worked with knew his stuff, and even though the bid wasn't the cheapest, it also wasn't the most expensive, and the Anline Glass Door seemed to have hi quality for its value.

The day of the install, my friend and his wife invited me over, and since I have a background in construction, I wanted to keep an eye on the work.

What I saw was a clean, professional, and efficient operation. Believe me, the door at my buddy's house wasn't going be a walk in the park, but the installers Jim & Ralph took some time, and figured out what had to be done. Their supervisor Morice stopped by and talked with my friend as he was checking on the progress. I talked to him a bit to complement on the good guys had working on my buds house, and he told me he had full confidence in their abilities.

I told Morice if this workmanship is an example of what his guys can do, then when I'm in the market for windows and doors(just renting right now), I know exactly where I'm going!

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1 out of 1 people found this review helpful.

.

I desperately needed new windows and was originally going to use the Home Depot cheapy ones but figured I would at least see what it would cost and what the difference in quality was. The sales guy took a heat lamp and placed it on one side of the glass of a typical Home Depot window and then on the Analin window....wow...the Home Depot window was blazing hot and on the Analin window I couldn't feel a thing. The cost was only slightly higher for double pane with gas in the middle and they installed them in a few hours and left NO MESS. The quiet factor was a huge unexpected surprise..my house was so quiet and peaceful with the new windows. I didn't even realize that noise from outside was coming through the closed windows. Anyway...use these guys. A+++ all around!

5
★★★★★

I desperately needed new windows and was originally going to use the Home Depot cheapy ones but figured I would at least see what it would cost and what the difference in quality was. The sales guy took a heat lamp and placed it on one side of the glass of a typical Home Depot window and then on the Analin window....wow...the Home Depot window was blazing hot and on the Analin window I couldn't feel a thing. The cost was only slightly higher for double pane with gas in the middle and they installed them in a few hours and left NO MESS. The quiet factor was a huge unexpected surprise..my house was so quiet and peaceful with the new windows. I didn't even realize that noise from outside was coming through the closed windows. Anyway...use these guys. A+++ all around!

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1 out of 1 people found this review helpful.

.

AVW was the third company I had received estimates from for replacing 10 windows upstairs last March. Our salesman was very personable and answered all our questions. I did my homework so I knew the questions to ask and how replacement worked, how they are made and installed. We had shopped around and though they were not the cheapest we feel we got the best value for our money. We have already saved almost $1000 on our electric bill from last year too. Love the Anlin windows. They look great and work great too. Would highly recommend American Vision Windows over the competitors.

5
★★★★★

AVW was the third company I had received estimates from for replacing 10 windows upstairs last March. Our salesman was very personable and answered all our questions. I did my homework so I knew the questions to ask and how replacement worked, how they are made and installed. We had shopped around and though they were not the cheapest we feel we got the best value for our money. We have already saved almost $1000 on our electric bill from last year too. Love the Anlin windows. They look great and work great too. Would highly recommend American Vision Windows over the competitors.

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1 out of 1 people found this review helpful.

.

If you're looking for good quality windows at a great price, American Vision is for you! I inherited a 70 year old home recently & needed all new windows. After lots of research and high priced quotes, my neighbor told me about American Vision. They provided beautiful windows, with perfect installation, at less than 1/2 the cost of competitors! From the initial phone call, to the sales rep's visit, to technical surveyor, to the team of installers, I could not have been more pleased. No hard sell, pressuring or sloppy installation here, folks. I was sure to collect several business cards afterward to give to my friends. I even volunteered to put a sign in my yard; that's how happy I am! Check out the rest - but you'll likely come back to American Vision.

5
★★★★★

If you're looking for good quality windows at a great price, American Vision is for you! I inherited a 70 year old home recently & needed all new windows. After lots of research and high priced quotes, my neighbor told me about American Vision. They provided beautiful windows, with perfect installation, at less than 1/2 the cost of competitors! From the initial phone call, to the sales rep's visit, to technical surveyor, to the team of installers, I could not have been more pleased. No hard sell, pressuring or sloppy installation here, folks. I was sure to collect several business cards afterward to give to my friends. I even volunteered to put a sign in my yard; that's how happy I am! Check out the rest - but you'll likely come back to American Vision.

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1 out of 1 people found this review helpful.

.

We recently had our windows replaced by American Vision Windows in Orange. Their salesman, Josh, came out to our house and measured our windows and gave us a quote. He was very informative and recommended the Anlin windows. We decided to go with this company and were very pleased with the service and installation. After the salesman came by, they had a measuring technician come and get exact measurements of the windows. Within a few weeks we had our new windows installed. The installation crew was outstanding. They were very neat and cleaned up exceptionally well. These new windows have made a huge difference in the temperature of our home. We are very pleased.

4
★★★★☆

We recently had our windows replaced by American Vision Windows in Orange. Their salesman, Josh, came out to our house and measured our windows and gave us a quote. He was very informative and recommended the Anlin windows. We decided to go with this company and were very pleased with the service and installation. After the salesman came by, they had a measuring technician come and get exact measurements of the windows. Within a few weeks we had our new windows installed. The installation crew was outstanding. They were very neat and cleaned up exceptionally well. These new windows have made a huge difference in the temperature of our home. We are very pleased.

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1 out of 1 people found this review helpful.

.

I recently dealt with American Vision Windows when trying to replace all the windows and doors in my house. I had a great experience with everyone from the salesman to the installers and even the office staff. Everyone was very knowledgeable and ready to help answer any questions my wife and I had. We had eighteen windows, a bay window two patio doors and a front entry door replaced, everything turned out beautifully and works perfect. The installers did an awesome job at keeping my house clean and well taken care of while getting things done on time and efficiently.

Thanks American Vision Windows for the GREAT work.

5
★★★★★

I recently dealt with American Vision Windows when trying to replace all the windows and doors in my house. I had a great experience with everyone from the salesman to the installers and even the office staff. Everyone was very knowledgeable and ready to help answer any questions my wife and I had. We had eighteen windows, a bay window two patio doors and a front entry door replaced, everything turned out beautifully and works perfect. The installers did an awesome job at keeping my house clean and well taken care of while getting things done on time and efficiently.

Thanks American Vision Windows for the GREAT work.

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1 out of 1 people found this review helpful.

.

I purchase all my replacement windows for my rental house in orange county ,they installed them and i couldnt be more happy they we very nice and helpful at the store and home ,and everything was left clean i am very please with american vision windows, would tell anyone what a great job they did .

5
★★★★★

I purchase all my replacement windows for my rental house in orange county ,they installed them and i couldnt be more happy they we very nice and helpful at the store and home ,and everything was left clean i am very please with american vision windows, would tell anyone what a great job they did .

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2 out of 2 people found this review helpful.

.

Although the timing for the new vinyl windows to arrival went smoothly, the installation did not. Four men arrived in the morning and two more at noon to install American Vision Window replacements. All six men, however, abruptly left at 3:30 p.m. living the job undone.

The crew had worked hurriedly, but gave little thought to the cleanliness or care to my property. No cover was placed over front entrance way.

Smeared white patches along with numerous vinyl chips were left behind. The backyard patio was covered with hard to clean white chipped particles from milling work.

Branches and numerous large leaves were torn off a unique ornamental tree at the entrance of the house. The trees?? holding stake was uprooted and the many plants surrounding the tree were killed by stomping on them. Around the outside of the house white patches show through dark paint where the house stucco was scrapped during window installation.

Inside the house the workers failed to cover my expensive area rugs, artificial plants and furniture. White chipped dust particles covered them all. The interior walls above a 12 foot high window were marred with black from multiple use of an extension ladder not properly cushioned to protect the walls. These marks were left nucleated.

The laminate flooring was another concern. As workers progressed, chunks of sharp glass fell on the living room furniture and floor. I asked the crew chief to cover the laminate flooring because it scratches easily. This request was attempted, but was soon disregarded as work progressed.

At the end of the first day, I called the installation crew??s supervisor at the local American Vision office. I reported on the lack of property care and damage by his men. He clamed he would talk to his crew. I also informed him about some workplace safety observations: high ladder handling of large shards of glass without gloves and extremely loud long time sawing of metal on metal without ear plugs or goggles.

Originally I was told that all of the new windows would be completely installed in a day. They were not, and I again needed to rearrange my personal schedule to fit the installers who would be returning Tuesday. Two men came that day, but rushed to leave by 10:00 a.m. for another job. My job was still not finished. Two men returned on the third day and spent an hour and a half cleaning a 12 foot high picture window and declared the job was completed.

When the final crewmen, I spent the next two and a half days of difficult deep cleaning that left me completely worn out. I am a Senior Adult who lives alone and had no funds for professional house cleaning. This entire installation ordeal was so overwhelming. I was stressed.

From what I could tell from a neighbor who had windows also replaced by American Vision Windows, but by a different crew, had an exceptional crew customer care results and with complete quality installation results. Sad to say, proper company protocol, timeliness, and customer care were not experienced from the crew assigned to my job.

2
★★☆☆☆

Although the timing for the new vinyl windows to arrival went smoothly, the installation did not. Four men arrived in the morning and two more at noon to install American Vision Window replacements. All six men, however, abruptly left at 3:30 p.m. living the job undone.

The crew had worked hurriedly, but gave little thought to the cleanliness or care to my property. No cover was placed over front entrance way.

Smeared white patches along with numerous vinyl chips were left behind. The backyard patio was covered with hard to clean white chipped particles from milling work.

Branches and numerous large leaves were torn off a unique ornamental tree at the entrance of the house. The trees?? holding stake was uprooted and the many plants surrounding the tree were killed by stomping on them. Around the outside of the house white patches show through dark paint where the house stucco was scrapped during window installation.

Inside the house the workers failed to cover my expensive area rugs, artificial plants and furniture. White chipped dust particles covered them all. The interior walls above a 12 foot high window were marred with black from multiple use of an extension ladder not properly cushioned to protect the walls. These marks were left nucleated.

The laminate flooring was another concern. As workers progressed, chunks of sharp glass fell on the living room furniture and floor. I asked the crew chief to cover the laminate flooring because it scratches easily. This request was attempted, but was soon disregarded as work progressed.

At the end of the first day, I called the installation crew??s supervisor at the local American Vision office. I reported on the lack of property care and damage by his men. He clamed he would talk to his crew. I also informed him about some workplace safety observations: high ladder handling of large shards of glass without gloves and extremely loud long time sawing of metal on metal without ear plugs or goggles.

Originally I was told that all of the new windows would be completely installed in a day. They were not, and I again needed to rearrange my personal schedule to fit the installers who would be returning Tuesday. Two men came that day, but rushed to leave by 10:00 a.m. for another job. My job was still not finished. Two men returned on the third day and spent an hour and a half cleaning a 12 foot high picture window and declared the job was completed.

When the final crewmen, I spent the next two and a half days of difficult deep cleaning that left me completely worn out. I am a Senior Adult who lives alone and had no funds for professional house cleaning. This entire installation ordeal was so overwhelming. I was stressed.

From what I could tell from a neighbor who had windows also replaced by American Vision Windows, but by a different crew, had an exceptional crew customer care results and with complete quality installation results. Sad to say, proper company protocol, timeliness, and customer care were not experienced from the crew assigned to my job.

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0 out of 1 people found this review helpful.

.

We just had new windows installed by American Windows to the tune of more than $10K. We had agreed on a certain type of windows in the front and a different type in the back of the house. American Vision installed the wrong windows and trying to correct their mistake has been a nightmare. After having called three persons, each one suggesting I call the next one I got no response. Three weeks later I was sent an email stating I would have to pay for the the correct windows and they would install them for free! When I attempted to respond to their email the email address was non-functional.
We chose American Windows despite their estimate being the most expensive. We thought we bought quality and excellent service. Don't believe their advertisement, once they have their money (and we payed in full) they show no interest in their customers and their communication is horrible.
So much for truth in advertisement. My advise is to stay away from these guys.

1
★☆☆☆☆

We just had new windows installed by American Windows to the tune of more than $10K. We had agreed on a certain type of windows in the front and a different type in the back of the house. American Vision installed the wrong windows and trying to correct their mistake has been a nightmare. After having called three persons, each one suggesting I call the next one I got no response. Three weeks later I was sent an email stating I would have to pay for the the correct windows and they would install them for free! When I attempted to respond to their email the email address was non-functional.
We chose American Windows despite their estimate being the most expensive. We thought we bought quality and excellent service. Don't believe their advertisement, once they have their money (and we payed in full) they show no interest in their customers and their communication is horrible.
So much for truth in advertisement. My advise is to stay away from these guys.

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0 out of 1 people found this review helpful.

Latest reviews from Citysearch.

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We give American Vision Windows 5 stars because our experience with them has been an exceptional one. Their quote was not the cheapest and not the most expensive. We looked at other window companies and decided to go with American Vision because of their promise of quality and their customer service. Sometimes you actually do get what you pay for.
We had American Vision Windows install 22 new windows throughout our house. We could not believe that they stuck to their word and did the entire job in just one day! We have had a lot of work done on our home over the years and never have workman finish the when they said they would. A crew of 9 men appeared on installation day and they worked as an amazingly organized team. Both their knowledge and quality of workmanship was impressive. I also want to acknowledge that the crew had impeccable manners and worked with kindness and compassion.
What we witnessed was a clean, professional, and very efficient operation.
At the time we also ordered Hunter Douglas window shades for all our new windows. Just recently we had to call American Vision Windows for a repair to be made on one of the shades. Tracy B. could not have been more helpful. You totally get that her mission is to 'please' the customer. the The repairman she sent, Norm R., was suppose to dismantle the shade and have it sent back to Hunter Douglas to be repaired and put up a paper temporary shade in its place. Tracy said the repair would be 2 or 3 weeks and then Norm will come back out to reinstall the repaired shade. Upon the removal of the shade Norm said, no promises, but if I wanted him to make an attempt at it he might be able to do the repair himself. He worked on the shade for over an hour and SUCCESS. He repaired it and we did not have to wait the several weeks! I then thought of showing him the plastic tabs that Hunter Douglas ties to the end of their pull cords that have cracked or completely broken off and asked if I could do anything about it. He said, "No problem, I can take care of that for you". We are so happy and impressed with American Vision Windows' product and the service. We are in gratitude that a company such as this exists!
Thank You, Jody & Stephen K., Studio City, CA

5
★★★★★

We give American Vision Windows 5 stars because our experience with them has been an exceptional one. Their quote was not the cheapest and not the most expensive. We looked at other window companies and decided to go with American Vision because of their promise of quality and their customer service. Sometimes you actually do get what you pay for.
We had American Vision Windows install 22 new windows throughout our house. We could not believe that they stuck to their word and did the entire job in just one day! We have had a lot of work done on our home over the years and never have workman finish the when they said they would. A crew of 9 men appeared on installation day and they worked as an amazingly organized team. Both their knowledge and quality of workmanship was impressive. I also want to acknowledge that the crew had impeccable manners and worked with kindness and compassion.
What we witnessed was a clean, professional, and very efficient operation.
At the time we also ordered Hunter Douglas window shades for all our new windows. Just recently we had to call American Vision Windows for a repair to be made on one of the shades. Tracy B. could not have been more helpful. You totally get that her mission is to 'please' the customer. the The repairman she sent, Norm R., was suppose to dismantle the shade and have it sent back to Hunter Douglas to be repaired and put up a paper temporary shade in its place. Tracy said the repair would be 2 or 3 weeks and then Norm will come back out to reinstall the repaired shade. Upon the removal of the shade Norm said, no promises, but if I wanted him to make an attempt at it he might be able to do the repair himself. He worked on the shade for over an hour and SUCCESS. He repaired it and we did not have to wait the several weeks! I then thought of showing him the plastic tabs that Hunter Douglas ties to the end of their pull cords that have cracked or completely broken off and asked if I could do anything about it. He said, "No problem, I can take care of that for you". We are so happy and impressed with American Vision Windows' product and the service. We are in gratitude that a company such as this exists!
Thank You, Jody & Stephen K., Studio City, CA

.

I shopped around with a total of 5 companies for estimates to replace a total of 11 windows. i decided to go with American Vision Windows, because I felt comfortable after I met with their salesman. The price was reasonable plus I got some free upgrades. The whole process was smooth from the moment I signed the contract till the day the windows were installed.

The windows were to be ready within 4-6 weeks but were ready much sooner. On the day of the installation, the technicians arrived on time and walked me thru the job, explaining what they were going to do and how long it would take. The job was completed on time, they were very professional and cleaned up the job site.

I am very happy with the whole process and the look of the windows, The Anlin windows are great. Yes, I would recommend American Vision Windows to my family and friends. Thanks for the great experience.

5
★★★★★

I shopped around with a total of 5 companies for estimates to replace a total of 11 windows. i decided to go with American Vision Windows, because I felt comfortable after I met with their salesman. The price was reasonable plus I got some free upgrades. The whole process was smooth from the moment I signed the contract till the day the windows were installed.

The windows were to be ready within 4-6 weeks but were ready much sooner. On the day of the installation, the technicians arrived on time and walked me thru the job, explaining what they were going to do and how long it would take. The job was completed on time, they were very professional and cleaned up the job site.

I am very happy with the whole process and the look of the windows, The Anlin windows are great. Yes, I would recommend American Vision Windows to my family and friends. Thanks for the great experience.

.

I ordered the windows early in November and was told it would take 6-8 weeks. They banged it out in 4 weeks and they look great. Thanks Steve Huffman your the man. Made my Christmas that much Christmasier.

5
★★★★★

I ordered the windows early in November and was told it would take 6-8 weeks. They banged it out in 4 weeks and they look great. Thanks Steve Huffman your the man. Made my Christmas that much Christmasier.

.

I desperately needed new windows and was originally going to use the Home Depot cheapy ones but figured I would at least see what it would cost and what the difference in quality was. The sales guy took a heat lamp and placed it on one side of the glass of a typical Home Depot window and then on the Analin window....wow...the Home Depot window was blazing hot and on the Analin window I couldn't feel a thing. The cost was only slightly higher for double pane with gas in the middle and they installed them in a few hours and left NO MESS. The quiet factor was a huge unexpected surprise..my house was so quiet and peaceful with the new windows. I didn't even realize that noise from outside was coming through the closed windows. Anyway...use these guys. A+++ all around!

5
★★★★★

I desperately needed new windows and was originally going to use the Home Depot cheapy ones but figured I would at least see what it would cost and what the difference in quality was. The sales guy took a heat lamp and placed it on one side of the glass of a typical Home Depot window and then on the Analin window....wow...the Home Depot window was blazing hot and on the Analin window I couldn't feel a thing. The cost was only slightly higher for double pane with gas in the middle and they installed them in a few hours and left NO MESS. The quiet factor was a huge unexpected surprise..my house was so quiet and peaceful with the new windows. I didn't even realize that noise from outside was coming through the closed windows. Anyway...use these guys. A+++ all around!

.

We ordered windows and were pleased with the service up to the day the windows were installed. At that time I realized there was a small difference between what we ordered and what was installed. I wasn't worried because up until then everything was good. I noted the problem on the paperwork, requested a call back from the salesman and waited. It didn't come. I called the salesman and didn't get a call back. I called the company and didn't get a call back. I sent an email to customer service and didn't get a return call. I again called customer service though by now I had realized there was never anyone available to talk to me. This time I did get a call back but I missed the call so I returned that person's call. Oops, I had missed my one chance to maybe talk to someone. I never got a call back. It was then I realized I am a slow learner, the fact is American Vision Windows provides great customer service only until they cash your check.

2
★★☆☆☆

We ordered windows and were pleased with the service up to the day the windows were installed. At that time I realized there was a small difference between what we ordered and what was installed. I wasn't worried because up until then everything was good. I noted the problem on the paperwork, requested a call back from the salesman and waited. It didn't come. I called the salesman and didn't get a call back. I called the company and didn't get a call back. I sent an email to customer service and didn't get a return call. I again called customer service though by now I had realized there was never anyone available to talk to me. This time I did get a call back but I missed the call so I returned that person's call. Oops, I had missed my one chance to maybe talk to someone. I never got a call back. It was then I realized I am a slow learner, the fact is American Vision Windows provides great customer service only until they cash your check.

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We have waited twenty years to replace the windows in our home. A friend referred us to another company. They didn't seem interested in coming out to Norco. They told my husband to measure the windows, and they would give us a price. I don't think so.

After hearing the advertisement on KNX many times, we decided to give American Vision Windows a try. WOW! This was service. The rep came out, not only was he on time, he was early. Gave us a bottom line price, with no possible add ons. He was very knowledgeable and personable. The job was completed yesterday, and our home looks awesome. The installers were on time, professional, and their work was impeccable.

We are now waiting for our new front door from American Vision Windows. After three trips to Home Depot, and awful service, and never a bottom line price, we gave up. We would recommend American Vision Windows to anyone who needs windows or doors.
A truly magnificent company.

Jacqui & Larry Tarpley
Norco

5
★★★★★

We have waited twenty years to replace the windows in our home. A friend referred us to another company. They didn't seem interested in coming out to Norco. They told my husband to measure the windows, and they would give us a price. I don't think so.

After hearing the advertisement on KNX many times, we decided to give American Vision Windows a try. WOW! This was service. The rep came out, not only was he on time, he was early. Gave us a bottom line price, with no possible add ons. He was very knowledgeable and personable. The job was completed yesterday, and our home looks awesome. The installers were on time, professional, and their work was impeccable.

We are now waiting for our new front door from American Vision Windows. After three trips to Home Depot, and awful service, and never a bottom line price, we gave up. We would recommend American Vision Windows to anyone who needs windows or doors.
A truly magnificent company.

Jacqui & Larry Tarpley
Norco

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American Vision Windows installers were great. They knew exactly what they were doing, and did not tear up our home at all. They cleaned up after themselves and the workmanship was impeccable. We went into their Orange showroom prior to buying the windows and met the manager Kevin. He was so confident with their service, that he gave Joan and I his personal cell number with instructions to call him if there were any problems.

In the massive rains of the last few weeks, we did have a very small leak in one of the windows. We did not want to bother Kevin, so we went through the service department. They sent a person out right away to fix the leak. It turned out that the window was not leaking at all, we had just switched from Dish to Cable and the cable company drilled a hole in our stucco and forgot to seal it. The service guy went ahead and put some sealant around the hole and did not charge us a dime for the visit.

We called Kevin afterword to let him know what happened and to thank him again. He asked if we knew of anyone else that would need windows or solar panels, we would have him install our daughter??s windows, but she lives out of the state. He then asked us to write a review about our experience, and here we are. We will not give you his cell number, but you can call his office at (888) 565-0008 and ask for him and I am sure he will be happy to take care of you too.

Sincerely,
Phil & Joan K.
Long Beach, CA

4
★★★★☆

American Vision Windows installers were great. They knew exactly what they were doing, and did not tear up our home at all. They cleaned up after themselves and the workmanship was impeccable. We went into their Orange showroom prior to buying the windows and met the manager Kevin. He was so confident with their service, that he gave Joan and I his personal cell number with instructions to call him if there were any problems.

In the massive rains of the last few weeks, we did have a very small leak in one of the windows. We did not want to bother Kevin, so we went through the service department. They sent a person out right away to fix the leak. It turned out that the window was not leaking at all, we had just switched from Dish to Cable and the cable company drilled a hole in our stucco and forgot to seal it. The service guy went ahead and put some sealant around the hole and did not charge us a dime for the visit.

We called Kevin afterword to let him know what happened and to thank him again. He asked if we knew of anyone else that would need windows or solar panels, we would have him install our daughter??s windows, but she lives out of the state. He then asked us to write a review about our experience, and here we are. We will not give you his cell number, but you can call his office at (888) 565-0008 and ask for him and I am sure he will be happy to take care of you too.

Sincerely,
Phil & Joan K.
Long Beach, CA

Pros: They know what they are doing

Cons: They are not a national company...Yet.

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From the first phone call to the final service, this company performs. The Consultant warned that with home improvements, there are always obstacles, and if we let him know about any problems, He would assure it was taken care of. He Did.

One of the windows was manufactured wrong and American Vision Windows was able to rush order a replacement and we were able to have the job finished a week later. The crews were outstanding. We have very nice floors, and they protected them, cleaned up after themselves, and were not in a huge hurry to get out of there at the end of the day. This was a two day job and they did their best not to put us out.

One of the windows had a crack in it a few months later. They ordered the new glass and had it installed within two weeks with no charge at all. It was the least I could do to give them a great review. As I read some of these other reviews, I can tell many of these people just don??t get it. No Company is perfect, but this company will do whatever it can to make it right. There are some people out there that no matter how hard you try, there is just no making them happy.

American Vision will do whatever it can to make you happy in my experience with them. I just had them install a new entry door, and that went just as well too.

5
★★★★★

From the first phone call to the final service, this company performs. The Consultant warned that with home improvements, there are always obstacles, and if we let him know about any problems, He would assure it was taken care of. He Did.

One of the windows was manufactured wrong and American Vision Windows was able to rush order a replacement and we were able to have the job finished a week later. The crews were outstanding. We have very nice floors, and they protected them, cleaned up after themselves, and were not in a huge hurry to get out of there at the end of the day. This was a two day job and they did their best not to put us out.

One of the windows had a crack in it a few months later. They ordered the new glass and had it installed within two weeks with no charge at all. It was the least I could do to give them a great review. As I read some of these other reviews, I can tell many of these people just don??t get it. No Company is perfect, but this company will do whatever it can to make it right. There are some people out there that no matter how hard you try, there is just no making them happy.

American Vision will do whatever it can to make you happy in my experience with them. I just had them install a new entry door, and that went just as well too.

Pros: Does not use Sub Contractors

Cons: Cannot please everyone

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First of all, I have to admit that I didn't realize the difference that new windows can make on a home from the inside and outside. My house feels sound now. No drafts. No noise. My house stays pretty constant temperaturewise so my heating and cooling bills are nice. I feel safer because my house feels like Fort Knox now.
American Vision Windows made the experience very pleasant. I can tell the staff is well trained about how to enter a home. They were clean. They left my house clean. The salesrep was very knowledgeable and he stuck with the whole process until the installation crew was done. Everyone bent over backwards and my only regret is that I hadn't called them sooner. I was able to get my window coverings at the same time because they carry Hunter Douglas products and the measure guys can measure for coverings at the same time.
My kitchen is my next project and I plan to have them do that as well. I don't even need to look anywhere else because I know I'll be well taken care of.

5
★★★★★

First of all, I have to admit that I didn't realize the difference that new windows can make on a home from the inside and outside. My house feels sound now. No drafts. No noise. My house stays pretty constant temperaturewise so my heating and cooling bills are nice. I feel safer because my house feels like Fort Knox now.
American Vision Windows made the experience very pleasant. I can tell the staff is well trained about how to enter a home. They were clean. They left my house clean. The salesrep was very knowledgeable and he stuck with the whole process until the installation crew was done. Everyone bent over backwards and my only regret is that I hadn't called them sooner. I was able to get my window coverings at the same time because they carry Hunter Douglas products and the measure guys can measure for coverings at the same time.
My kitchen is my next project and I plan to have them do that as well. I don't even need to look anywhere else because I know I'll be well taken care of.

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We took time off work to have a home estimate performed by American Vision Windows. The appointment was scheduled for 8 am. At 8:30 I called the office to find out why no one had shown up or called. They put me on hold and tried to reach the salesperson. Could not reach them. They called me back at 9:05 telling me they would not be able to keep their appointment, asking me if I could take another day away from work for another appointment. I said no and hung up. They apparently have very poor management at this office and equally poor communication systems set up to keep a simple appointment and call if there is an emergency. Upon that, asking me to arrange a make up appt around THEIR schedule is rude and inconsiderate and disrespectful. Three strikes and you are OUT.

1
★☆☆☆☆

We took time off work to have a home estimate performed by American Vision Windows. The appointment was scheduled for 8 am. At 8:30 I called the office to find out why no one had shown up or called. They put me on hold and tried to reach the salesperson. Could not reach them. They called me back at 9:05 telling me they would not be able to keep their appointment, asking me if I could take another day away from work for another appointment. I said no and hung up. They apparently have very poor management at this office and equally poor communication systems set up to keep a simple appointment and call if there is an emergency. Upon that, asking me to arrange a make up appt around THEIR schedule is rude and inconsiderate and disrespectful. Three strikes and you are OUT.

Cons: disrespect, poor management, poor communications

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Saleman was nice but didnt have a selection of windows. Didnt leave any brochures for me. Never got back to me with houses done in the area where I live. I guess I asked to many questions and he thought he didnt need the sale.

3
★★★☆☆

Saleman was nice but didnt have a selection of windows. Didnt leave any brochures for me. Never got back to me with houses done in the area where I live. I guess I asked to many questions and he thought he didnt need the sale.

Pros: Big Company

Cons: no literature, or brochures

Message from American Vision Windows

Founding owners, husband and wife team Bill and Kathleen Herren, started out as ordinary customers, looking to upgrade their own home with replacement windows and patio doors.

With a two-story house full of aluminum windows, Bill and Kathleen were constantly battling the drastic temperature difference between upstairs and downstairs. Also, with a new baby boy in the house, they were concerned about a draft near his crib. Seeking an energy-saving solution, they began to learn about the benefits of all types of windows that reduce noise and energy costs, for a more secure home.

Unfortunately, they found a series of poor contractors and a need for impressive service that customers can rely on. Other companies are taking deposits and then closing up shop, or giving customers sub-par installations and bad warranties.

The Herrens knew they could do it better - and they have, revolutionizing the home improvement industry and installing almost 4000,000 replacement windows and doors so far.

More about American Vision Windows

We began as a small window company specializing in replacement windows and replacement doors (vinyl, wood, wood-clad, fiberglass, bay windows, garden windows, French sliding doors, double French doors, glass sliding doors, entry doors, new construction, energy efficient windows, and even aluminum if you really want it) as well as window fashions, closets, garages. Our mission has always been to "revolutionize the home improvement industry, one customer at a time" so we specialize in creating a customer experience that is second to none. We have now expanded, or specialize in much more than windows. We do all types of window coverings, Garages, and are experiencing amazing growth in the solar industry.

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