Fernando's Hardware & Lumber

★★★☆☆
  • 750 E Manchester Ave

    Los Angeles, CA 90001

    Map & Directions
  • 323-789-6576

About Fernando's Hardware & Lumber

Home Construction & Remodeling

Home Construction & Remodeling
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3.0 2
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Michael Reyes, the manager of this location, is absolutely unreliable! He never follows through on promised resolutions, callbacks or deliveries. It takes 10-20 phone calls, texts and visits to get anything done. "I'll call you back in 10 minutes", means another round of 10 call and 7 days before you can reach him again. My cabinets were promised in 2-3 weeks, but weren't partially delivered until 6 weeks. NINE weeks later, I still don't have all of my shelving, and the installation he arranged is still incomplete. The prior manager was much better, as I received two recommendations who had worked with him, and was why I went with Fernando's instead of one of the other companies in the area. BIG mistake! You will save yourself a lot of stress and delays if you go elsewhere, especially as the prices don't warrant the problems you will face.

1
★☆☆☆☆

Michael Reyes, the manager of this location, is absolutely unreliable! He never follows through on promised resolutions, callbacks or deliveries. It takes 10-20 phone calls, texts and visits to get anything done. "I'll call you back in 10 minutes", means another round of 10 call and 7 days before you can reach him again. My cabinets were promised in 2-3 weeks, but weren't partially delivered until 6 weeks. NINE weeks later, I still don't have all of my shelving, and the installation he arranged is still incomplete. The prior manager was much better, as I received two recommendations who had worked with him, and was why I went with Fernando's instead of one of the other companies in the area. BIG mistake! You will save yourself a lot of stress and delays if you go elsewhere, especially as the prices don't warrant the problems you will face.

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best customer service provided by a lady named marylou. i got the best price in town. recieved my kitchen cabinets on time and best quality i dont understand why people complain on their work when i think it is the best

5
★★★★★

best customer service provided by a lady named marylou. i got the best price in town. recieved my kitchen cabinets on time and best quality i dont understand why people complain on their work when i think it is the best

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