Ok, I have yelped about this business and now I am going to put my experience on CS. I will end it by putting my yelp review at the end of the experience.
I think this is a great business. Excellent customer service, friendly staff, and I can honestly say I feel like I become part of the family. Now how does that happen? I was welcomed with with honesty, warmth and that good old fashioned mom and pop greeting. Kind of like the show "Cheers", and since then I have had my tires rotated twice. They have remembered my name, treated me with respect, and when they had to drive my P.O.S. car that didn't put me down or act disgusted they acted like gentleman.
I am so happy with their service. When I buy my big truck I am going to let them put on my big oversized tires that THEY recommend. Why them? Because this is their speciality, and these men know what they are talking about. And another bonus is that their staff is happy and it shows, and when the staff is happy you know that it is a good business.
Further for that person to say that they "kicked" his tires or rims around, really? I think that his anti-pyschotic drugs were not taken that day. For a man to commit slander upon a business and swear in his review is just uncalled for. How much merit does one deserve when they lash out in such a manner? I would have to say his review is inappropriate and crude.
Now to my yelp review from the first day that I met my life long tire men....
Amazing customer service! They had the best price in town, did quality work, and were nice enough to show me the problems on my car, like i had a huge nail stuck in my tire. The place before just told me and didn't show me or even tell me the location of the nail.
When I asked a question about my brake pads, and how long they would last, Matt explained the dynamics and function of the brake, and how much damage and cost it would add to if I waited. Then he even showed me the brake pad when they removed it.
Overall, my experience has been extremely positive. I highly recommend them, and will refer them to everyone. I was treated with respect and I know I got a great deal with them. I called several places, and they get 5 stars for phone etiquette, 5 stars for customer service and 5 stars for pricing.
Last thing, before i scheduled the appointment they made sure the tires i needed were here in stock, i heard the owner tell his assistant to, put his hands on the tire and make sure they were here. AMAZING!!!!!!
I have done business with Mike Spencer for many, many years and will continue to do so. I have always found him to be fair and honest. When I have had a problem, (not often) he has always made good on it immediately.
I have recommended him to friends and they have thanked me after wards, saying what great service and great prices they received. I rate them 5 stars for sure.
My family & myself have been buying tires through Mike Spencer at Tire & Wheel Wold for some time, from car tires to travel trailer tires to fifth wheel tires, and I can only say one thing, MIKE TAKES CARE OF HIS COSTUMERS, and will address any issue that might arise in a professional manner. And I know he will take care of each customer personally. There prices are better then big name stores and you get that in home hospitality and quick service. This last guy that wrote a review Viper01 sounds like a loose canon that doesn't know a good buisness when he finds one, just look at the language he uses, this isn't Grade School or maybe for him it is. I just don't like it when there is a Good buisness Like Mikes that goes out of Its way for its customers and works at keeping them happy and also has to compete with big name stores, and have some off beat character make some wrong comments. Tire & Wheel world is a great place to buy tires, There Honest, Trustworthy, and you are treated like family. and lets support our small buisness owners. MY Wife is happy with her new tires purchased at Tire & Wheel World, and I feel my family is safer with new quality tires. Thanks for keeping my family safe.
Just to set the record straight I have done business with Mike Spencer in the past, but as of today I will no longer do any business with that business or person(s). I went to Tire and Wheel world to get some new tires. I just had my rims powder coated and needed some new rubber on them. One of Mike's dumb-ass workers took 2 rims out of my trunk. 1 he dropped on the back side of the rim and then proceeded to push kick the other one across the floor shop. I told Mike what just had happened all he said is that he would paint the back side with spray paint. I told him I just spent $300 to have these rims powder coated and all he wanted to do was spray paint the back of the rim because no one would see it. I told him unacceptable because I WOULD KNOW!!!! I told him I wanted him to re powder coat the 2 wheels that HIS employee had damaged and all he said is that he would touch them up. I told him I wanted them re powder coated and he just smirked at me and said all he could do is touch them up with spray paint. I took my rims and left. I am contacting my attorney on Monday and I will take it from there. I WOULD NOT RECOMMEND ANYONE TO GO TO TIRE AND WHEEL WORLD FOR TIRES OR RIMS. When they break or damaged something they just want to "mend" the problem not fix it!!! Save the headache go somewhere else.
Cons: Dumb asses working there