Bayside Medical Group

★☆☆☆☆
  • 2500 Central Ave

    Alameda, CA 94501

    Map & Directions
  • 510-523-8162

About Bayside Medical Group

Categories
  • Surgeons
  • Nurse Practitioners

Health & Medical

Health & Medical
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After tolerating hours in the waiting room, lost records, erroneous information and reports from their desk of business office embezzelment , I have decided to take the rare step to rate this particular Alameda office.

After paying co-pays at the desk, I still get bills from them despite having cancelled check in hand. Medical forms are incomplete and lost in the office and policies and information changes with whom you talk.

No promised courtesy phone call before appointment made 3 months in advance led to a missed appt. charge. Sure, I missed the appointment and paid the fine but an appology from them for forgetting to call me would have been in order.

Office personel have very poor customer service skills. Just call them and see for yourself. I felt like I called someone at 3:00 AM on a sales call. They made me feel unimportant and a inconveinience to their day.

Parking is almost impossible to find and visits usually take more than the 2 hr. limit on the parking meters risking a parking ticket. I will look for another physician.

0
★☆☆☆☆

After tolerating hours in the waiting room, lost records, erroneous information and reports from their desk of business office embezzelment , I have decided to take the rare step to rate this particular Alameda office.

After paying co-pays at the desk, I still get bills from them despite having cancelled check in hand. Medical forms are incomplete and lost in the office and policies and information changes with whom you talk.

No promised courtesy phone call before appointment made 3 months in advance led to a missed appt. charge. Sure, I missed the appointment and paid the fine but an appology from them for forgetting to call me would have been in order.

Office personel have very poor customer service skills. Just call them and see for yourself. I felt like I called someone at 3:00 AM on a sales call. They made me feel unimportant and a inconveinience to their day.

Parking is almost impossible to find and visits usually take more than the 2 hr. limit on the parking meters risking a parking ticket. I will look for another physician.

Pros: close to home

Cons: Terrible customer service, inaccurate billing, poor inter-office communication, No parking.

 

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