Mastertech Appliance Repair

★★☆☆☆
  • 241 W 35th St

    National City, CA 91950

    Map & Directions
  • 619-477-4379

About Mastertech Appliance Repair

Hours
Mon-Fri 8am-4pm

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The office staff was awful, they called multiple time to get part info from us, the day after we called to give it to them, and not just with us! the customer service from our store called and spoke with the office staff and they say they would call you back and didnt - I had to call them so did the lady at customer service for US Appliance (they were great to work with). The ladies were rude on the phone, no customer service what so ever. It was a mutual agreement between me and the customer service rep to never go back to Master Tech..

0
★☆☆☆☆

The office staff was awful, they called multiple time to get part info from us, the day after we called to give it to them, and not just with us! the customer service from our store called and spoke with the office staff and they say they would call you back and didnt - I had to call them so did the lady at customer service for US Appliance (they were great to work with). The ladies were rude on the phone, no customer service what so ever. It was a mutual agreement between me and the customer service rep to never go back to Master Tech..

Pros: None

Cons: Office staff need lessons in customer service

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This was the most unacceptable service we have ever received.
Master tech came top our home 3 times and still did not repair our fridge, (unfortunately they were the repair company refered by our insurance). They created additional damaged to our fridge and refuse to repair it even though the tech admitted to his manager, (while we were on the phone) that he did strip the let on the fridge which causes the door not to seal properly...
Today, after taking a 4th day off from work we called to confirm the eta they gave us last night and they stated that they were not comming...
We consider ourselves very considerate & understanding but this truely crosses the line.
in summery, the review chart above can not describe how low our recommendation would be.

0
★☆☆☆☆

This was the most unacceptable service we have ever received.
Master tech came top our home 3 times and still did not repair our fridge, (unfortunately they were the repair company refered by our insurance). They created additional damaged to our fridge and refuse to repair it even though the tech admitted to his manager, (while we were on the phone) that he did strip the let on the fridge which causes the door not to seal properly...
Today, after taking a 4th day off from work we called to confirm the eta they gave us last night and they stated that they were not comming...
We consider ourselves very considerate & understanding but this truely crosses the line.
in summery, the review chart above can not describe how low our recommendation would be.

.

a friend told me about mastertech and the good service they got so i desided to give them a call... from bigging to end i got good customer service, and a fast repair , they horored the warrenty on my appliance and took care of my problem i would reccomend this company to everyone that needs fast appliance service they are really friendly and a very honest company thank you mastertech for the great service.

2
★★★★★

a friend told me about mastertech and the good service they got so i desided to give them a call... from bigging to end i got good customer service, and a fast repair , they horored the warrenty on my appliance and took care of my problem i would reccomend this company to everyone that needs fast appliance service they are really friendly and a very honest company thank you mastertech for the great service.

 

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