Balloons Above the Valley

★★★☆☆
  • 603 California Blvd

    Napa, CA 94559

    Map & Directions
  • 707-253-2222

About Balloons Above the Valley

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Hours
Mon - Fri, 8am - 5pm; Sat, Sun, closed
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From the moment we contacted Balloons Above The Valley until after we had finished our wonderful champagne brunch after our flight, everything was top notch!My husband purchased the flight for me as a gift, he says the staff was very helpful and very upfront about the non-refundable Certificate purchase. They also reminded him that ballooning was/is dependent on the weather, so there are things out side of their control. We later found out that this company has four different launch sites within Napa to launch, so if they can't fly in Napa no body can!We lucked out, on the particular day we were scheduled to fly, being that it was winter and a rare clear day, we were the only ones in the balloon. Basically we had the whole balloon to our selves. We thought being just two they might cancel, however, they didn't and we had a wonderful flight with our pilot JP.I have read the other reviews and felt compelled to write my version, because we did not encounter anything like some of the other reviews seem to have experienced. The company was very clear that they make the determination to fly the morning of the flight. In fact the day we were due to fly the weather forecast had predicted rain, so we were worried the flight might be cancelled. The rain didn't come in until later in the day and we had a great flight.My husband would highly recommend this company and their balloons are beautiful.

5
★★★★★

From the moment we contacted Balloons Above The Valley until after we had finished our wonderful champagne brunch after our flight, everything was top notch!My husband purchased the flight for me as a gift, he says the staff was very helpful and very upfront about the non-refundable Certificate purchase. They also reminded him that ballooning was/is dependent on the weather, so there are things out side of their control. We later found out that this company has four different launch sites within Napa to launch, so if they can't fly in Napa no body can!We lucked out, on the particular day we were scheduled to fly, being that it was winter and a rare clear day, we were the only ones in the balloon. Basically we had the whole balloon to our selves. We thought being just two they might cancel, however, they didn't and we had a wonderful flight with our pilot JP.I have read the other reviews and felt compelled to write my version, because we did not encounter anything like some of the other reviews seem to have experienced. The company was very clear that they make the determination to fly the morning of the flight. In fact the day we were due to fly the weather forecast had predicted rain, so we were worried the flight might be cancelled. The rain didn't come in until later in the day and we had a great flight.My husband would highly recommend this company and their balloons are beautiful.

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Buyer Beware!!! This business frequently cancels flights at the very last minute. Typically, they make you show up before they decide to cancel "due to weather". I have a sneaking suspicion that flights get cancelled if there aren't enough customers each day.

Their cancellation policy is extremely strict and inflexible. They require you to cancel 48 hours in advance (2 days) but they reserve the right to cancel on you at the last minute. The worst part is that you have to show up at 6:30AM. If you don't show and you don't cancel 48 hours in advance, then you will not receive a refund. I encourage every buyer interested in this type of arrangement to make sure that you only purchase a refundable ticket. Don't buy the voucher (It's cheaper and good for six months) because it's non-refundable. They will not bend the rules if you're a voucher customer at all. My wife and I went on 3 seperate occassions and were cancelled on every time...no apologies and no refund. Thankfully, the voucher is transferable so we were able to sell it on Craig's List.

There are a lot of better (and cheaper) things to do in Napa. Think about how many great bottles of wine you could buy for $400 versus what you have to pay to go on a hot air balloon ride. It's a 50/50 gamble at best and it can really ruin your day.

My advice: Sleep until 9 and then go wine tasting. Don't get up at the crack of dawn and have your plans dashed by this fickle activity. I'm sure it's fun once you get airborne....but that's the hardest part and it's not worth the hassle.

1
★☆☆☆☆

Buyer Beware!!! This business frequently cancels flights at the very last minute. Typically, they make you show up before they decide to cancel "due to weather". I have a sneaking suspicion that flights get cancelled if there aren't enough customers each day.

Their cancellation policy is extremely strict and inflexible. They require you to cancel 48 hours in advance (2 days) but they reserve the right to cancel on you at the last minute. The worst part is that you have to show up at 6:30AM. If you don't show and you don't cancel 48 hours in advance, then you will not receive a refund. I encourage every buyer interested in this type of arrangement to make sure that you only purchase a refundable ticket. Don't buy the voucher (It's cheaper and good for six months) because it's non-refundable. They will not bend the rules if you're a voucher customer at all. My wife and I went on 3 seperate occassions and were cancelled on every time...no apologies and no refund. Thankfully, the voucher is transferable so we were able to sell it on Craig's List.

There are a lot of better (and cheaper) things to do in Napa. Think about how many great bottles of wine you could buy for $400 versus what you have to pay to go on a hot air balloon ride. It's a 50/50 gamble at best and it can really ruin your day.

My advice: Sleep until 9 and then go wine tasting. Don't get up at the crack of dawn and have your plans dashed by this fickle activity. I'm sure it's fun once you get airborne....but that's the hardest part and it's not worth the hassle.

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.

Their is nothing like a hot air balloon ride over Napa. The scenery is just breathtaking. This is something that everyone should try at least once in their lives.

4
★★★★☆

Their is nothing like a hot air balloon ride over Napa. The scenery is just breathtaking. This is something that everyone should try at least once in their lives.

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