USDirectory.com

★★★☆☆
  • 1600 W Cameron Ave

    West Covina, CA 91790

    Map & Directions
  • 626-814-4611

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Finance
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Prospect Mortgage

16230 Whittier Blvd Whittier, AK

3.0 2
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A couple of months ago I was approved for a car loan. I spoke with "Kristie" (in the lending department) several times over the phone during the approval process. She told me that I was approved at 6.50%. I even called twice to verify and everyone that I spoke with told me not to worry that everything was OK. On my way to the car dealer I called them just to make sure and they reassured me that everything was fine. The next day after I bought the car, "Kristie" leaves me a message at my cell phone telling me there was a change in the interest rate. I could believe my ears!! I complained. Thank God I had the exact dates and times I spoke with her and everything was recorded. Even with the recordongs as proof, the supervisor apologized but said they really couldn't give me that interest and that the best they could do was 7.50%. Unbelievable!!! So these people actually waited for me to buy the car in order to tell me that my interest rate on the loan was different!!! It is only 1 point difference but still it NOT OK. I missed my chance for the car dealer to match the same interest as long as I financed with them. I left a message to the CEO today because I realized that he needs to know what happened. So I am waiting for a phone call...let's see what happens!

0
★☆☆☆☆

A couple of months ago I was approved for a car loan. I spoke with "Kristie" (in the lending department) several times over the phone during the approval process. She told me that I was approved at 6.50%. I even called twice to verify and everyone that I spoke with told me not to worry that everything was OK. On my way to the car dealer I called them just to make sure and they reassured me that everything was fine. The next day after I bought the car, "Kristie" leaves me a message at my cell phone telling me there was a change in the interest rate. I could believe my ears!! I complained. Thank God I had the exact dates and times I spoke with her and everything was recorded. Even with the recordongs as proof, the supervisor apologized but said they really couldn't give me that interest and that the best they could do was 7.50%. Unbelievable!!! So these people actually waited for me to buy the car in order to tell me that my interest rate on the loan was different!!! It is only 1 point difference but still it NOT OK. I missed my chance for the car dealer to match the same interest as long as I financed with them. I left a message to the CEO today because I realized that he needs to know what happened. So I am waiting for a phone call...let's see what happens!

Pros: People working at the Branch are really nice and helpful!

Cons: Lending Dept at their central office are all liars!!

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First Financial Credit Union provides excellent service and will try to give you the best service based on your needs. This is where I've had most of my major loans through and I've never had a problem. They are efficient, professional, and always provide great service.

5
★★★★★

First Financial Credit Union provides excellent service and will try to give you the best service based on your needs. This is where I've had most of my major loans through and I've never had a problem. They are efficient, professional, and always provide great service.

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