Craters & Freighters - CLOSED

★★★☆☆
  • 325 Corey Way Ste 115

    South San Francisco, CA 94080

    Map & Directions
  • 650-583-8555

About Craters & Freighters

Hours
M-F 8am-5pm

Transportation & Storage

Transportation & Storage
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2.8 5
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I looked around to get some expensive artwork shipped from my home in the bay area to my moms home in Southern California. I called Craters and Freighters, and spoke to a guy named Jeff who gave me a nice rate and promised to take great care of my art work. He said he would handle the whole process, so I gave the go head. Everything was fine, until an beat up truck and an old scruffy looking guy arrived to pick up my 7,000 painting, He and his assistant wrapped up my painting and ushered it off. I was a little nervous but, the way they handled the painting made me ok with them taking it. So now all I had to do is wait about 7 days and my art will arrive and I would be there to meet it. 7 days passes and I decide to give them a call, well I find Jeff is never in the office, and they cannot find the paperwork to my painting. The painting finally arrives 4 days later and the frame of my painting had been broken and repaired, but they never let me know they broke it and fixed it. I will never trust them again. Later I looked in my email spam folder and found that other quotes from other competitors had gone there, and they were half the price this guy charged me. I never felt so ripped off, and my artwork frame was cheaply repaired. NEVER AGAIN.......

3
★★★☆☆

I looked around to get some expensive artwork shipped from my home in the bay area to my moms home in Southern California. I called Craters and Freighters, and spoke to a guy named Jeff who gave me a nice rate and promised to take great care of my art work. He said he would handle the whole process, so I gave the go head. Everything was fine, until an beat up truck and an old scruffy looking guy arrived to pick up my 7,000 painting, He and his assistant wrapped up my painting and ushered it off. I was a little nervous but, the way they handled the painting made me ok with them taking it. So now all I had to do is wait about 7 days and my art will arrive and I would be there to meet it. 7 days passes and I decide to give them a call, well I find Jeff is never in the office, and they cannot find the paperwork to my painting. The painting finally arrives 4 days later and the frame of my painting had been broken and repaired, but they never let me know they broke it and fixed it. I will never trust them again. Later I looked in my email spam folder and found that other quotes from other competitors had gone there, and they were half the price this guy charged me. I never felt so ripped off, and my artwork frame was cheaply repaired. NEVER AGAIN.......

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I looked around to get some expensive artwork shipped from my home in the bay area to my moms home in Southern California. I called Craters and Freighters, and spoke to a guy named Jeff who gave me a nice rate and promised to take great care of my art work. He said he would handle the whole process, so I gave the go head. Everything was fine, until an beat up truck and an old scruffy looking guy arrived to pick up my 7,000 painting, He and his assistant wrapped up my painting and ushered it off. I was a little nervous but, the way they handled the painting made me ok with them taking it. So now all I had to do is wait about 7 days and my art will arrive and I would be there to meet it. 7 days passes and I decide to give them a call, well I find Jeff is never in the office, and they cannot find the paperwork to my painting. The painting finally arrives 4 days later and the frame of my painting had been broken and repaired, but they never let me know they broke it and fixed it. I will never trust them again. Later I looked in my email spam folder and found that other quotes from other competitors had gone there, and they were half the price this guy charged me. I never felt so ripped off, and my artwork frame was cheaply repaired. NEVER AGAIN.......

1
★☆☆☆☆

I looked around to get some expensive artwork shipped from my home in the bay area to my moms home in Southern California. I called Craters and Freighters, and spoke to a guy named Jeff who gave me a nice rate and promised to take great care of my art work. He said he would handle the whole process, so I gave the go head. Everything was fine, until an beat up truck and an old scruffy looking guy arrived to pick up my 7,000 painting, He and his assistant wrapped up my painting and ushered it off. I was a little nervous but, the way they handled the painting made me ok with them taking it. So now all I had to do is wait about 7 days and my art will arrive and I would be there to meet it. 7 days passes and I decide to give them a call, well I find Jeff is never in the office, and they cannot find the paperwork to my painting. The painting finally arrives 4 days later and the frame of my painting had been broken and repaired, but they never let me know they broke it and fixed it. I will never trust them again. Later I looked in my email spam folder and found that other quotes from other competitors had gone there, and they were half the price this guy charged me. I never felt so ripped off, and my artwork frame was cheaply repaired. NEVER AGAIN.......

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Craters & Freighters not only deliver on-time, but the packaging was beautiful. It was a $50,000 Gold Plated Chandelier with a lot of crystal and it made it from San Francisco to New York with no problems. I would recomment Craters & Freighters to anyone and everyone. Jeff Chandler, the owner, was a delight to work with and a man who keeps his word, which is something you don't see very often. I give them a 10 start rating out of 5.

5
★★★★★

Craters & Freighters not only deliver on-time, but the packaging was beautiful. It was a $50,000 Gold Plated Chandelier with a lot of crystal and it made it from San Francisco to New York with no problems. I would recomment Craters & Freighters to anyone and everyone. Jeff Chandler, the owner, was a delight to work with and a man who keeps his word, which is something you don't see very often. I give them a 10 start rating out of 5.

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I bought a piece of furniture that just needed to be sent from Oakland to Los Angeles. I was quoted 6 business days and it took 9. I never received a call notifying me that it arrived, they just showed up at my house. They could only reschedule between the hours of 10-3 for the next day.
Once I received the furniture, (I had to go home on my lunch break) it was crated very well.
For the amount it cost to ship, it wasn't worth it. They need to communicate better with their customers and provide a better estimate on how long it will take.

1
★☆☆☆☆

I bought a piece of furniture that just needed to be sent from Oakland to Los Angeles. I was quoted 6 business days and it took 9. I never received a call notifying me that it arrived, they just showed up at my house. They could only reschedule between the hours of 10-3 for the next day.
Once I received the furniture, (I had to go home on my lunch break) it was crated very well.
For the amount it cost to ship, it wasn't worth it. They need to communicate better with their customers and provide a better estimate on how long it will take.

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My family sends containers or boxes to the islands every year filled with household items, clothes, appliances, food etc. In the past we've had issues where freight companies would not pick up our boxes or containers when they said they would or they would not send our shipments out on time. In some cases our shipments would go to the wrong place, or even get lost. Craters and Freighters is honest and professional service you can rely on. Service you can trust. Their customer service is great and the people are friendly. Rates are reasonable.

4
★★★★☆

My family sends containers or boxes to the islands every year filled with household items, clothes, appliances, food etc. In the past we've had issues where freight companies would not pick up our boxes or containers when they said they would or they would not send our shipments out on time. In some cases our shipments would go to the wrong place, or even get lost. Craters and Freighters is honest and professional service you can rely on. Service you can trust. Their customer service is great and the people are friendly. Rates are reasonable.

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Message from Craters & Freighters

Craters & Freighters has been in business for over 20 successful years. We have over 65 location throughout the U.S. and can safely ship almost anything around the world or around the corner. We offer 100% full value replacement insurance, pick up from your business or residence, provide white glove delivery service when requested, and provide door-to-door shipping to most locations around the world.

More about Craters & Freighters

We are your professionals for packaging and shipping difficult-to-ship items, including furniture, high-tech equipment, antiques & artwork, machinery, computers, and more! We pick up, package, crate, ship, and deliver your valuable items to most anywhere around the world by Air, Ground, or Ocean Shipping. We have been providing these services for 20 years with an exceptional low rate of claims. Pick up & Delivery - With one call we can pick up and deliver your goods virtually anywhere via economical or full-service services. We offer curbside delivery, inside delivery (generally just inside a garage or covered structure, and white glove inside delivery and product placement with dunnage removal. Custom Packaging & Crating - Depending on the weight, fragility, value, dimensions, etc. of an item, we offer custom crating, palletizing, and double-walled corrugated boxing. Each crate, box, or pallet is built to fit the item(s) and our international crates meet ISPM-15 requirements along with any additional special requirements that any country may require. Domestic Shipping & International Shipping - For locations across the US, we can ship your items via ground, air, or rail - on time and on budget. Our transportation experts can coordinate the details of the export crating requirements, documentation, and logistics. On International shipment we can ship your items via ocean or air. We ship to most any port and most countries we can ship door-to-door. Residential Moves - We are Moving experts for shipping one item, or a roomful or a large house load of your items. Receiving, Storage, & Order Fulfillment - You can store your shipments temporarily in our warehouse. Small businesses trust us for short-term storage. They do not need to incur expensive warehousing costs, customer service operation, or inventory management systems for their needs. We do this for them at a minimal cost. With our 20 years in this business, we have the right solutions for you regardless of what type of furniture or antique piece you may have. For any antiques, art, furniture, biotech / industrial equipment, or high-value computer servers, we ' protect ' your items with our custom packaging materials and crating to suit your item's specific needs before shipping. We are able to give you a quote usually within 5 minutes, unless it is going ocean and shipping door-to-door, which will typically add a couple of days to send you the full quote due to the time needed to get the inland delivery charges at the destination point. We also offer door-to-port (both air and ocean) delivery, with or without customs clearance. Many people don't want to have to hire a customs broker, so this service adds to the convenience of using our company for your shipping needs. We will pick up or receive your shipments and provide a safe, secure, and convenient storage facility. Our fully equipped warehouse and expert staff, we pick up or receive, inspect, store (short period of time only) at no charge, package, ship and deliver your item(s) safely. We can load and unload freight for receiving or shipping and have full containers delivered for loading if your needs require an entire container. We have inventory control and all your items are physically identified with a control number that matches our internal freight bill number that you will get a copy of during the pick up or delivery.

 

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