Kamal Trading Co Inc

★★★☆☆
  • 2622 W Lincoln Ave 101

    Anaheim, CA 92801

    Map & Directions
  • 714-236-0567

About Kamal Trading Co Inc

Hours
Mon-Fri 10am-5pm, Sat 11am-2:30pm

Shopping

Shopping
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3.0 2
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Everyone has a bad day. At Kamal Trading Co Inc though, it seems to be a daily occurence in spite of the "Ten Commandments For Customer Service" chart on their wall. In spite of having been a faithful customer for over ten years, they refused to exchange brand new, untouched, still in the package merchandise. This was not cut chains which I understand they would not be able to sale anymore. Instead, it was an ounce of sterling silver wire. I had the receipt. I was on the fence about purchasing it in the first place, but they ASSURED me that I could return it if it was untouched. They NEVER mentioned a time frame, a scant two weeks as it turns out. I was also pressured to buy a couple of strands of stones and pearls that I had pulled out of the "bunch" prior to realizing that they would not exchange the merchandise. In over ten years of doing business with them, I had NEVER asked to return or exchange anything. Knowing that metals rates fluctuate, I also offered to pay for the difference. I was met with rudeness, not a single smile, and they would not budge or bother. They pretty much violated every single one of their own tenets. I was mislead and I will "Facebook", "Twitter" , etc about this. Interestingly, while attending a Gem faire a few years ago, someone warned me about them. I did not heed the person's warning because I too thought they had a pretty good selection. As it turns out, around L.A, there are plenty of other traders with stellar findings who are not nearly as cutthroat and are indeed a pleasure to deal with unlike the people at Kamal Trading Co Inc.

1
★☆☆☆☆

Everyone has a bad day. At Kamal Trading Co Inc though, it seems to be a daily occurence in spite of the "Ten Commandments For Customer Service" chart on their wall. In spite of having been a faithful customer for over ten years, they refused to exchange brand new, untouched, still in the package merchandise. This was not cut chains which I understand they would not be able to sale anymore. Instead, it was an ounce of sterling silver wire. I had the receipt. I was on the fence about purchasing it in the first place, but they ASSURED me that I could return it if it was untouched. They NEVER mentioned a time frame, a scant two weeks as it turns out. I was also pressured to buy a couple of strands of stones and pearls that I had pulled out of the "bunch" prior to realizing that they would not exchange the merchandise. In over ten years of doing business with them, I had NEVER asked to return or exchange anything. Knowing that metals rates fluctuate, I also offered to pay for the difference. I was met with rudeness, not a single smile, and they would not budge or bother. They pretty much violated every single one of their own tenets. I was mislead and I will "Facebook", "Twitter" , etc about this. Interestingly, while attending a Gem faire a few years ago, someone warned me about them. I did not heed the person's warning because I too thought they had a pretty good selection. As it turns out, around L.A, there are plenty of other traders with stellar findings who are not nearly as cutthroat and are indeed a pleasure to deal with unlike the people at Kamal Trading Co Inc.

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This is THE BEST place I have found for findings and chains. The store is set in the back corner of a tiny business area - and the door is always locked - so you have to ring the bell, but once they open door they have a selection that will amaze you - giant bags of stuff - and Swarovski crystals as well - typically they sell to merchants - so a resellers licence will save you some money - and get the catalogue while you're there - it's great too!

5
★★★★★

This is THE BEST place I have found for findings and chains. The store is set in the back corner of a tiny business area - and the door is always locked - so you have to ring the bell, but once they open door they have a selection that will amaze you - giant bags of stuff - and Swarovski crystals as well - typically they sell to merchants - so a resellers licence will save you some money - and get the catalogue while you're there - it's great too!

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