Couldn't find a window cleaner in my area on Insider pages or elsewhere that had user reviews so started calling from the phone book. Raffi was the first to actually answer his phone when I called and I'm sure glad I did. We set up a time for a couple days later but a couple hours later he called and said he had free time now and could he come over and clean my exterior windows now. Perfect - the sooner the better! He charged $10 for first-story windows and $15 for second-story, and sliding glass doors. He can clean screens too. His crew did an awesome job, quickly, and my wife thought he was a stand-up guy and very professional. I couldn't wait to get a chance to review Raffi and I give him a solid 5 stars. If we weren't moving out of town I'd have him do a cleaning once a year, because it's like the sun came out now that we have clean windows - I didn't expect so much difference!