A+ Japanese Auto Repair Inc.

★★★★☆
Voted "Best Auto Repair" 2013, 14', 15' - family owned and operated auto repair shop in San Carlos. (sfgate.com)
  • 780 Industrial Rd

    San Carlos, CA 94070

    Map & Directions
  • 650-595-2277

Automotive

Automotive
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I decided to bring my Lexus RX 330 to A Plus Japanese Auto Repair for its 60,000 mile servicing after the dealership (Putnam Lexus) told me the basic cost for this servicing would be $1199. At A Plus - they charged me ~$100 for a minor servicing where they changed the oil, rotated tires and did all the basic tests and fluid checks. They told me that most of the things on the 60K mile servicing checklist that Putnam does were not really needed right now so there was no reason to charge me for replacing perfectly good things. They told me and showed me that the front brakes needed replacement and did that. Total cost out the door for the servicing and new front brakes was ~$550. At Putnam it would have been $1199 for the servicing plus whatever they would have charged me for the brakes.

I loved that they were open on Saturday and able to do all the work same day. (Note: On Saturday they do not have shuttle service so get your own ride). I loved that they emailed and called with a full readout of the basic inspection and told me what I needed. I love that they were way cheaper than the dealership. I met the owner - he was super friendly. These guys are working really hard to win over your business and loyalty and they are a much, much better deal than going to the dealership.

Update 1/8/10 - I just noticed that Putman dramatically dropped their prices to try to compete. Also, I had some trouble trying to schedule an online appointment with A+.

I'm going to start bringing both of my cars there from now on.

4
★★★★☆

I decided to bring my Lexus RX 330 to A Plus Japanese Auto Repair for its 60,000 mile servicing after the dealership (Putnam Lexus) told me the basic cost for this servicing would be $1199. At A Plus - they charged me ~$100 for a minor servicing where they changed the oil, rotated tires and did all the basic tests and fluid checks. They told me that most of the things on the 60K mile servicing checklist that Putnam does were not really needed right now so there was no reason to charge me for replacing perfectly good things. They told me and showed me that the front brakes needed replacement and did that. Total cost out the door for the servicing and new front brakes was ~$550. At Putnam it would have been $1199 for the servicing plus whatever they would have charged me for the brakes.

I loved that they were open on Saturday and able to do all the work same day. (Note: On Saturday they do not have shuttle service so get your own ride). I loved that they emailed and called with a full readout of the basic inspection and told me what I needed. I love that they were way cheaper than the dealership. I met the owner - he was super friendly. These guys are working really hard to win over your business and loyalty and they are a much, much better deal than going to the dealership.

Update 1/8/10 - I just noticed that Putman dramatically dropped their prices to try to compete. Also, I had some trouble trying to schedule an online appointment with A+.

I'm going to start bringing both of my cars there from now on.

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I've been taking my car to A+ Japanese Auto Repair for about 4 years. As a woman I never worry about getting ripped off or being talked into unnecessary work. I take my car there for its routing oil changes and they make sure that it always runs smoothly. They complete all repairs quickly and without error.

5
★★★★★

I've been taking my car to A+ Japanese Auto Repair for about 4 years. As a woman I never worry about getting ripped off or being talked into unnecessary work. I take my car there for its routing oil changes and they make sure that it always runs smoothly. They complete all repairs quickly and without error.

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these guys rock. i took a vehicle i had just purchased to them for a complete inspection and they were great. i felt very comfortable with the service consultants (rob and steve). everything was explained to me in a way that i could understand and they even gave me a tour of the shop. this is not your typical auto repair shop. it's really nice and clean and very professional. all in all i had a great experience and i will be going back to them for any maintenance and repairs i may need. ladies, they are in with askpatty...check them out! ; )

2
★★★★★

these guys rock. i took a vehicle i had just purchased to them for a complete inspection and they were great. i felt very comfortable with the service consultants (rob and steve). everything was explained to me in a way that i could understand and they even gave me a tour of the shop. this is not your typical auto repair shop. it's really nice and clean and very professional. all in all i had a great experience and i will be going back to them for any maintenance and repairs i may need. ladies, they are in with askpatty...check them out! ; )

Pros: mechanics i can trust

Cons: car repairs are not much fun

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I recently purchased a vehicle and wanted to have it checked out. A+ Japanese Auto Repair did a great job of inspecting my vehicle. They are friendly, courteous and professional. I felt they did a great job overall and I now have a new auto repair shop that I can trust. Check them out. Oh, and they are Female Friendly Certified by AskPatty.com so ladies, you can feel comfortable bringing your car to them.

5
★★★★★

I recently purchased a vehicle and wanted to have it checked out. A+ Japanese Auto Repair did a great job of inspecting my vehicle. They are friendly, courteous and professional. I felt they did a great job overall and I now have a new auto repair shop that I can trust. Check them out. Oh, and they are Female Friendly Certified by AskPatty.com so ladies, you can feel comfortable bringing your car to them.

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I had a really good experience bringing our honda in for a service. The staff here is very courteous and knows honda cars very well. I checked around after getting a call from rob as this was my first time here. The prices he gave me were fair and even a little on the low side which was great!\r
My car was finished with the service and brake repairs at the time they promised. They did a great job explaining things to me so I could understand them and I am glad I found this auto shop. I would recommend them if you are looking for a place to bring your honda.\r
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2
★★★★★

I had a really good experience bringing our honda in for a service. The staff here is very courteous and knows honda cars very well. I checked around after getting a call from rob as this was my first time here. The prices he gave me were fair and even a little on the low side which was great!\r
My car was finished with the service and brake repairs at the time they promised. They did a great job explaining things to me so I could understand them and I am glad I found this auto shop. I would recommend them if you are looking for a place to bring your honda.\r
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Pros: very convenient especially the ride to work! Thanks

Cons: No coffe in the morning? must be a dealer thng... I can live without the dealer

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I have been looking for a mechanic I can trust and I think I have found them. I brought my Honda Odyssey to them because I had noise went I used the brakes, the check engine light was on, and it shifted funny. They charged a lot to check it out, I wasn't used to paying that much just to look at the problems but a friend said they were good so I said ok. When they told me what was wrong with the car they said I needed front brakes and found out that I needed a new transmission ugghh. I guess the check engine light set a code that the transmission was bad. They said they had ran across this issue before with the Odyssey and recommended that I go to the manufacture because it should be covered under warranty. I did the brakes and then brought the car to the dealer. I found out that Rob from A+ Japanese Auto Repair had called ahead and told the dealer that I would be coming in. Sure enough I had to pay about $100 but they replaced my transmission and a converter... thank you to the dealer and a big THANK You to rob at A+ Japanese Auto Repair in San Carlos.I will be going back to A+ for my auto repair and my husband is going to use them for his Infiniti I30.

5
★★★★★

I have been looking for a mechanic I can trust and I think I have found them. I brought my Honda Odyssey to them because I had noise went I used the brakes, the check engine light was on, and it shifted funny. They charged a lot to check it out, I wasn't used to paying that much just to look at the problems but a friend said they were good so I said ok. When they told me what was wrong with the car they said I needed front brakes and found out that I needed a new transmission ugghh. I guess the check engine light set a code that the transmission was bad. They said they had ran across this issue before with the Odyssey and recommended that I go to the manufacture because it should be covered under warranty. I did the brakes and then brought the car to the dealer. I found out that Rob from A+ Japanese Auto Repair had called ahead and told the dealer that I would be coming in. Sure enough I had to pay about $100 but they replaced my transmission and a converter... thank you to the dealer and a big THANK You to rob at A+ Japanese Auto Repair in San Carlos.I will be going back to A+ for my auto repair and my husband is going to use them for his Infiniti I30.

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This is a great place to have your car serviced. I brought my subaru in for the first time 3 months ago and did a factory recommended service. I was very impressed with customer service experience. I really dispise taking my subaru to the dealership for service because the customer service is poor. Anyways, fast forward 3 months and I got a post card in the mail reminding me I am due for an oil change. I also got a follow up call from one the gentleman I worked with at the facility originally to set up an appointment for this. I would have to say that I feel that I am in good hands when I get a reminder call for something as simple as an oil change. I took the car in yesterday for the oil change and again was treated really well. I would highly recommend this shop to anyone that is looking for an alternative to the dealer. Aslo, it was nice that they have local shuttle service that made my day a normal day considering i didnt have to do a lot of cordinating with co-workers to get to and from. this is a really well run and professional family owned business

2
★★★★★

This is a great place to have your car serviced. I brought my subaru in for the first time 3 months ago and did a factory recommended service. I was very impressed with customer service experience. I really dispise taking my subaru to the dealership for service because the customer service is poor. Anyways, fast forward 3 months and I got a post card in the mail reminding me I am due for an oil change. I also got a follow up call from one the gentleman I worked with at the facility originally to set up an appointment for this. I would have to say that I feel that I am in good hands when I get a reminder call for something as simple as an oil change. I took the car in yesterday for the oil change and again was treated really well. I would highly recommend this shop to anyone that is looking for an alternative to the dealer. Aslo, it was nice that they have local shuttle service that made my day a normal day considering i didnt have to do a lot of cordinating with co-workers to get to and from. this is a really well run and professional family owned business

Pros: Very knowledgable Staff, Meticulous workmanship

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I had a severe oil leak in my car due to a prior accident. The car spent 2 months at another auto body shop for repair, yet they seemed to miss a huge puncture in a valve. I took it to A+ on a recommendation. I'm so happy that I took their word for it! Not only were they able to spot the problem in literally secongs, but everybody was amazingly friendly and went out of their way to take care of things that weren't even their problem (working with insurance to get them to cover the repairs). When explaining the work, they put it into friendly terms so I could understand. They worked fast and did all the repairs correctly. I haven't had any problems since! Thanks A+!!

2
★★★★★

I had a severe oil leak in my car due to a prior accident. The car spent 2 months at another auto body shop for repair, yet they seemed to miss a huge puncture in a valve. I took it to A+ on a recommendation. I'm so happy that I took their word for it! Not only were they able to spot the problem in literally secongs, but everybody was amazingly friendly and went out of their way to take care of things that weren't even their problem (working with insurance to get them to cover the repairs). When explaining the work, they put it into friendly terms so I could understand. They worked fast and did all the repairs correctly. I haven't had any problems since! Thanks A+!!

Pros: Shuttle service and wonderful staff

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i was told that i needed certain repairs or maintenance on the car..$5,000 for an ABS (automatic braking system)..which was more than the car was worth...We had moved to a part of town where the car had to be parked at a very deep incline. nose down. which for some strange reason activated the ABS light on the console. I was told to have the ABS flushed which cost 2 - 3 hundred dollars..\r
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Several days later the light came on again..so much for those hundreds of dollars...i later found that one CAN live w/o an ABS ..since the car is equipped with your standard braking system..when i came back and stated this..they agreed..but i didn't get my money back for the flush...\r
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I had a hunch later, and finally found a flat area in the neighborhood to park our car..guess what? no more ABS light coming on the console..\r
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i was also given a list of items that needed to repaired on the car for maintenance purposes. Which came out to about $700+...i took that list to jiffy lube, and kragen and had all of these items repaired, and taken care of at home, for 1/4 of the price..one of the items was a rear window brake light that ""should be fixed""...for about $25.00... the guys at JiffyLube replaced it for only $6.00.\r
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Transmission fluid flush for about $95.00...Kragen did it for $60.00.\r
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i understand you get what you pay for..and in some instances - you don't!

1
★★☆☆☆

i was told that i needed certain repairs or maintenance on the car..$5,000 for an ABS (automatic braking system)..which was more than the car was worth...We had moved to a part of town where the car had to be parked at a very deep incline. nose down. which for some strange reason activated the ABS light on the console. I was told to have the ABS flushed which cost 2 - 3 hundred dollars..\r
\r
Several days later the light came on again..so much for those hundreds of dollars...i later found that one CAN live w/o an ABS ..since the car is equipped with your standard braking system..when i came back and stated this..they agreed..but i didn't get my money back for the flush...\r
\r
I had a hunch later, and finally found a flat area in the neighborhood to park our car..guess what? no more ABS light coming on the console..\r
\r
i was also given a list of items that needed to repaired on the car for maintenance purposes. Which came out to about $700+...i took that list to jiffy lube, and kragen and had all of these items repaired, and taken care of at home, for 1/4 of the price..one of the items was a rear window brake light that ""should be fixed""...for about $25.00... the guys at JiffyLube replaced it for only $6.00.\r
\r
Transmission fluid flush for about $95.00...Kragen did it for $60.00.\r
\r
i understand you get what you pay for..and in some instances - you don't!

Pros: rob has the gift of gab..

Cons: hopefully, folks can see through it..

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Star 1 - Great customer service
Star 2 - Great quality of work (my car thanks you)
Star 3 - Fair price (my wallet thanks you)
Star 4 - Family owned (I love supporting family business)
Star 5 - I look forward to going back (and telling friends and family about a great experience)

So there you have it.... 5 stars, and five reasons why

5
★★★★★

Star 1 - Great customer service
Star 2 - Great quality of work (my car thanks you)
Star 3 - Fair price (my wallet thanks you)
Star 4 - Family owned (I love supporting family business)
Star 5 - I look forward to going back (and telling friends and family about a great experience)

So there you have it.... 5 stars, and five reasons why

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I've been taking my cars to A Plus Japanese Auto Repair for close to 2 years now and I must say that they provide excellent service. I will not take my cars anywhere else. I found this business in the yellow pages one day and I'm so glad I did. You will be very satisfied with the work and service they provide.

Let me list some highlights:

1. My cars go in...in need of repairs. My cars are returned to me...fixed and working properly.

2. They offer shuttle rides back home (within a certain distance). I live in Belmont. Jimmy has given me many rides but I've also gotten a ride once from one of the owners. They take care of their clients.

3. Jay and Rob are usually the ones in the front office to meet you. They are friendly and definitely try to make the process of paperwork easy and quick.

4. I've met both owners (Eric and Adam) and they understand that customer service is very important. They are polite, helpful, and personable.

If you want more testimony from me please feel free to email at bytanamachi@gmail.com. I will be more than happy to answer any questions.

If you ever go there to get your car serviced, tell them that Brent from Aflac sent you.

Thanks.

5
★★★★★

I've been taking my cars to A Plus Japanese Auto Repair for close to 2 years now and I must say that they provide excellent service. I will not take my cars anywhere else. I found this business in the yellow pages one day and I'm so glad I did. You will be very satisfied with the work and service they provide.

Let me list some highlights:

1. My cars go in...in need of repairs. My cars are returned to me...fixed and working properly.

2. They offer shuttle rides back home (within a certain distance). I live in Belmont. Jimmy has given me many rides but I've also gotten a ride once from one of the owners. They take care of their clients.

3. Jay and Rob are usually the ones in the front office to meet you. They are friendly and definitely try to make the process of paperwork easy and quick.

4. I've met both owners (Eric and Adam) and they understand that customer service is very important. They are polite, helpful, and personable.

If you want more testimony from me please feel free to email at bytanamachi@gmail.com. I will be more than happy to answer any questions.

If you ever go there to get your car serviced, tell them that Brent from Aflac sent you.

Thanks.

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1 out of 1 people found this review helpful.

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I'm surprised by all these good reviews. Maybe I just got ""lucky"". Maybe you'll get ""lucky"" too.\r
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I took my Toyota Camry in for service and A+ told me my front shocks were in critical need of replacement. I said fine and they did the work. While driving it home I heard a really bad knocking sound. Brought it back the next day and they told me they had accidentally put the part in backwards. Don't they test drive their repairs???? A+ took my car for another day and ""fixed"" the problem. After another test-drive, there was still an issue, although more subtle. I drove it with the service guy and he didn't feel there was a problem. I couldn't waste any more time wasted with these guys, so I decided to live with it thinking I was just hyper-sensitive. Today I take in my car for the rear strut replacement and the guy(at Precision in RWC) informs me that one of the front struts has been installed incorrectly. So after multiple attempts A+ still blew it...A+ has set a new standard for INCOMPETENCE!!!

0
★☆☆☆☆

I'm surprised by all these good reviews. Maybe I just got ""lucky"". Maybe you'll get ""lucky"" too.\r
\r
I took my Toyota Camry in for service and A+ told me my front shocks were in critical need of replacement. I said fine and they did the work. While driving it home I heard a really bad knocking sound. Brought it back the next day and they told me they had accidentally put the part in backwards. Don't they test drive their repairs???? A+ took my car for another day and ""fixed"" the problem. After another test-drive, there was still an issue, although more subtle. I drove it with the service guy and he didn't feel there was a problem. I couldn't waste any more time wasted with these guys, so I decided to live with it thinking I was just hyper-sensitive. Today I take in my car for the rear strut replacement and the guy(at Precision in RWC) informs me that one of the front struts has been installed incorrectly. So after multiple attempts A+ still blew it...A+ has set a new standard for INCOMPETENCE!!!

Pros: shuttle service

Cons: complete morons

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I just moved into the area and went to A+ Japanese Auto Repair on a friends recommendation. It's good to be able to go to a repair shop and know that you'll get an honest estimate, good work in a timely manner. Everyone there is very knowledgeable and there customer service is great! I highly recommend this shop. A co-worker also told me that A plus japanese auto repair is the best shop in San Carlos. I agree.

PROS: Fixed my car right the first time! Local Shuttle and one day service!
CONS: I wish they were open on saturdays.

5
★★★★★

I just moved into the area and went to A+ Japanese Auto Repair on a friends recommendation. It's good to be able to go to a repair shop and know that you'll get an honest estimate, good work in a timely manner. Everyone there is very knowledgeable and there customer service is great! I highly recommend this shop. A co-worker also told me that A plus japanese auto repair is the best shop in San Carlos. I agree.

PROS: Fixed my car right the first time! Local Shuttle and one day service!
CONS: I wish they were open on saturdays.

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