Allen & Son Appliance Repair

★★★★★
  • 22425 Ventura Blvd # 122

    Woodland Hills, CA 91364

    Map & Directions
  • 818-884-3393

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My dishwasher broke down about a week ago and I contacted several of the highest-rated repair companies on the web to get it serviced. Because our dishwasher is Asko (a brand which is rare in the U.S. and, therefore, is difficult to fix),

3
★★★★★

My dishwasher broke down about a week ago and I contacted several of the highest-rated repair companies on the web to get it serviced. Because our dishwasher is Asko (a brand which is rare in the U.S. and, therefore, is difficult to fix),

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Well lets put it this way, I called 3 companies and I did not pick Allen And Sons first. I purchased my Samsung refrigerator from Lowes in Jun of 2010. The first company that came out (will remain nameless) charged me $65 for an estimate

3
★★★★★

Well lets put it this way, I called 3 companies and I did not pick Allen And Sons first. I purchased my Samsung refrigerator from Lowes in Jun of 2010. The first company that came out (will remain nameless) charged me $65 for an estimate

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I want to commend you on your fine service. This is the second time I have used your service-- this week for a broken oven. Your technician, Russell, was on time, courteous and efficient and your fees are very reasonable. I appreciate good

3
★★★★★

I want to commend you on your fine service. This is the second time I have used your service-- this week for a broken oven. Your technician, Russell, was on time, courteous and efficient and your fees are very reasonable. I appreciate good

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Technician was great. Very helpful and knowledgeable. Next time I use Allen and Sons I will definitely want the same technician.

5
★★★★★

Technician was great. Very helpful and knowledgeable. Next time I use Allen and Sons I will definitely want the same technician.

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I couldn't be happier with Allen and Sons. Finding an appliance repairman is just as hard as finding a mechanic. Well I found a good one. Technician diagnosed problem and repaired in about 30 min. The price was very reasonable.

5
★★★★★

I couldn't be happier with Allen and Sons. Finding an appliance repairman is just as hard as finding a mechanic. Well I found a good one. Technician diagnosed problem and repaired in about 30 min. The price was very reasonable.

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We had two appliances that broke at the same time, a dishwasher and a microwave. They came over to assess these and order the appropriate parts. Once the parts arrived, they came back to do the repairs, but were only able to repair one of the appliances, stating they ordered the wrong part for the other appliance. One week went by and they returned to fix the second appliance. They failed to reassemble the microwave back together completely, and then when they asked for payment they tried to raise the price from what was originally quoted.

After one week of the repair of the microwave, it again malfunctioned. I contacted Allen & Sons to come back. I scheduled an appointment and they called to confirm the appt two times the day prior. I called back to reconfirm. My husband waited at home all day and they never showed up. Turns out they left me a message on my cell phone at and b/c I didn't return their call to again reconfirm their appointment they just didn't show up. I called back to spoke with the manger to request a refund. I spoke with a secretary who confirmed a refund would be issued to me within 2 weeks. They I requested a call from a manager directly to confirm this, and when he called back he stated this was not true and that they can not refund my money. He then proceeded to become very confrontational over the phone, still refusing to request a refund. So after 4 visits, we are out $135 and our microwave still does not work.

0
★☆☆☆☆

We had two appliances that broke at the same time, a dishwasher and a microwave. They came over to assess these and order the appropriate parts. Once the parts arrived, they came back to do the repairs, but were only able to repair one of the appliances, stating they ordered the wrong part for the other appliance. One week went by and they returned to fix the second appliance. They failed to reassemble the microwave back together completely, and then when they asked for payment they tried to raise the price from what was originally quoted.

After one week of the repair of the microwave, it again malfunctioned. I contacted Allen & Sons to come back. I scheduled an appointment and they called to confirm the appt two times the day prior. I called back to reconfirm. My husband waited at home all day and they never showed up. Turns out they left me a message on my cell phone at and b/c I didn't return their call to again reconfirm their appointment they just didn't show up. I called back to spoke with the manger to request a refund. I spoke with a secretary who confirmed a refund would be issued to me within 2 weeks. They I requested a call from a manager directly to confirm this, and when he called back he stated this was not true and that they can not refund my money. He then proceeded to become very confrontational over the phone, still refusing to request a refund. So after 4 visits, we are out $135 and our microwave still does not work.

Pros: None

Cons: Misquote, lie, fail to repair appliances

 

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