O C Autohaus Inc

★★★★★
Garden Grove used-car dealership specializes in Mercedes, BMW and Lexus vehicles, including sedans, SUVs and minivans. Financing options are available.
  • 10552 Garden Grove Blvd

    Garden Grove, CA 92843

    Map & Directions
  • 714-534-1426

About O C Autohaus Inc

Categories

Automotive

Automotive
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I recently contacted OC AutoHaus about a particular a suv they had. Spoke with the "GM" Tim there. Seemed like a nice guy to start the conversation out, said they had just gotten the car and it needed to be detailed and serviced. We

3
★★★★★

I recently contacted OC AutoHaus about a particular a suv they had. Spoke with the "GM" Tim there. Seemed like a nice guy to start the conversation out, said they had just gotten the car and it needed to be detailed and serviced. We

.

I normally dont write negative reviews, but please ask OC Autohaus a lot of questions before you buy from them. What happened to me is something I dont want to happen to you.

They sold me a black 2006 Lexus GS300 that had been in

3
★★★★★

I normally dont write negative reviews, but please ask OC Autohaus a lot of questions before you buy from them. What happened to me is something I dont want to happen to you.

They sold me a black 2006 Lexus GS300 that had been in

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Sometimes customers and vendors have legitimate disagreements in the course of business. Personally, I can be a tough negotiator. \r
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In the end, OC Auto Haus and I personally worked through any issues we had. I can honestly say that

3
★★★★★

Sometimes customers and vendors have legitimate disagreements in the course of business. Personally, I can be a tough negotiator. \r
\r
In the end, OC Auto Haus and I personally worked through any issues we had. I can honestly say that

Pros: Honest

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"Good afternoon Chris; There are several areas that many people find disagreeable to deal with The IRS, lawyers and car dealers. Your Company has made car shopping a real pleasure though. Starting with your inventory of some very nice

3
★★★★★

"Good afternoon Chris; There are several areas that many people find disagreeable to deal with The IRS, lawyers and car dealers. Your Company has made car shopping a real pleasure though. Starting with your inventory of some very nice

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Dear Lynn, Danny, and all the rest of the OC Autohaus staff,\r
Thank you for your patience with me and my light situation. There is a lot to learn about the newer cars, especially switching from a 1987 Benz to a 2006. Lots of bells and

3
★★★★★

Dear Lynn, Danny, and all the rest of the OC Autohaus staff,\r
Thank you for your patience with me and my light situation. There is a lot to learn about the newer cars, especially switching from a 1987 Benz to a 2006. Lots of bells and

Pros: Great service! Customer satisfaction!

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I recently purchased a CLS55 AMG from OC Autohaus and not only did I get the best service but my car was even better then what I saw online! The staff was extremely kind and there was no pressure at all. It was a completely pressure-free

3
★★★★★

I recently purchased a CLS55 AMG from OC Autohaus and not only did I get the best service but my car was even better then what I saw online! The staff was extremely kind and there was no pressure at all. It was a completely pressure-free

Pros: Best service- No pressure.

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Most recently, I purchased a 2008 Lexus from OC Autohaus. During my initial inquiry, I was impressed with the exceptional and personal service that OC Autohaus affords its customers. From start to finish, I worked with a very

3
★★★★★

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Most recently, I purchased a 2008 Lexus from OC Autohaus. During my initial inquiry, I was impressed with the exceptional and personal service that OC Autohaus affords its customers. From start to finish, I worked with a very

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At first, I was impressed with the sales person and thought I could trust him and hence went with the purchase. But after that, a few things (paint/dent repair, scratched wheels, lump in one tire - though replaced) were disclosed after I

3
★★★★★

At first, I was impressed with the sales person and thought I could trust him and hence went with the purchase. But after that, a few things (paint/dent repair, scratched wheels, lump in one tire - though replaced) were disclosed after I

Pros: Sales person was friendly

Cons: Hide issues, cursing at customers, 3rd grade used car dealer

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"I am extremely happy with the car I purchased from OC Autohuas. Because there was no BSing, we were able to make a deal within minutes. The sales team was very curteous and polite as well as delivering on all follow-up requests"

3
★★★★★

"I am extremely happy with the car I purchased from OC Autohuas. Because there was no BSing, we were able to make a deal within minutes. The sales team was very curteous and polite as well as delivering on all follow-up requests"

Pros: Service- Quality

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""I would like to share with everyone who is looking for a nice, quality luxury pre-owned vehicle; about OC Autohaus.
I recently purchased a used CLS55 AMG. Like everyone else, I searched online before going out there to inspect the car I

3
★★★★★

""I would like to share with everyone who is looking for a nice, quality luxury pre-owned vehicle; about OC Autohaus.
I recently purchased a used CLS55 AMG. Like everyone else, I searched online before going out there to inspect the car I

.

Dear Lynn, Just a short note to thank you for all the help you provided both before and after the sale. Youre extremely knowledgeable, have an eye for detail and honest. The positive energy you radiate made shopping for a car a

3
★★★★★

Dear Lynn, Just a short note to thank you for all the help you provided both before and after the sale. Youre extremely knowledgeable, have an eye for detail and honest. The positive energy you radiate made shopping for a car a

Pros: Quality. Integrity.

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The staff was nice at first until I confronted them about the problems and lies they covered about car I bought from them. I bought a 2005 SL500 from them last year (Jul 2008) and live out of state. I so desperately wanted to report these issues immediately but wanted to give a fair evaluation after taking a period of time to give everyone the benefit of doubt.

The car came as scheduled. Upon the delivery inspection, I found dents that they did not tell me about and they denied it saying that it was the 3rd party transportation company *they* hired bc their exit inspection showed nothing. There were three apparent dents: (1) on top of the hood which is noticable when you carefully look at the hood bc it's a white car (2) underneath the license plate (3) by gas gage. These dents could not have ALL been done by the transportation company. I couldn't get them to do anything about that bc it was a final sale and I already paid CASH in full for the car. Frustrated, I took my car for my first test drive. It rained on the day of the delivery so I had to use my windshield wipers. THEY DIDN'T TURN ON!!!!

I called 1.800.MERCEDES and they told me I had to take it into the shop. I did and called OC to complain, again. They reluctantly agreed to pay for the windshield wiper repair after the Benz dealership told them what was wrong: the grommets that are supposed to be put in to attach wipers to windshield were not even there, obviously not attached. That is when I found out that the windshield had just recently been replaced. My OC sales rep said she didn't know that it got replaced and said that they must have replaced it during the time they got the car from the original owner bc they may have accidentally damaged it somehow. VERY STRANGE answer. They then offered to pay me $150 for all 3 dents which is ridiculously low bc I cant even get one fixed for that. I had no choice but to agree bc I had no more recourse and was done with them.

Six months later, I take my car in for a warranty repair and asked the Benz dealer to also look at my radio which seems to not be working sufficiently (static on regular AM/PM stations). The Benz dealership's finding were that the radio antennas were not attached to the windshield and the only way to resolve this is to replace the *entire* windshield. This is UNBELIEVABLE.

A year has passed now since I've owned this vehicle. Last month, my car gave out on the interstate. To find, the alternator failed and was not being charged. Fortunately, I bought an extended warranty and this was covered but the starter battery was not. Another out of pocket expense.

All in all, I would *HIGHLY* recommend you be careful with this company and not buy from them unless they are the only dealership left in this country.

Btw ?? I even got the car checked out by a local Benz dealership that OC recommended. Don??t be tricked; they know the dealers/service people very well.

I am Vietnamese. Not to be biased, but you would think this Vietnamese family run business would treat everyone honestly, espeially people from their own heritage!!

1
★☆☆☆☆

The staff was nice at first until I confronted them about the problems and lies they covered about car I bought from them. I bought a 2005 SL500 from them last year (Jul 2008) and live out of state. I so desperately wanted to report these issues immediately but wanted to give a fair evaluation after taking a period of time to give everyone the benefit of doubt.

The car came as scheduled. Upon the delivery inspection, I found dents that they did not tell me about and they denied it saying that it was the 3rd party transportation company *they* hired bc their exit inspection showed nothing. There were three apparent dents: (1) on top of the hood which is noticable when you carefully look at the hood bc it's a white car (2) underneath the license plate (3) by gas gage. These dents could not have ALL been done by the transportation company. I couldn't get them to do anything about that bc it was a final sale and I already paid CASH in full for the car. Frustrated, I took my car for my first test drive. It rained on the day of the delivery so I had to use my windshield wipers. THEY DIDN'T TURN ON!!!!

I called 1.800.MERCEDES and they told me I had to take it into the shop. I did and called OC to complain, again. They reluctantly agreed to pay for the windshield wiper repair after the Benz dealership told them what was wrong: the grommets that are supposed to be put in to attach wipers to windshield were not even there, obviously not attached. That is when I found out that the windshield had just recently been replaced. My OC sales rep said she didn't know that it got replaced and said that they must have replaced it during the time they got the car from the original owner bc they may have accidentally damaged it somehow. VERY STRANGE answer. They then offered to pay me $150 for all 3 dents which is ridiculously low bc I cant even get one fixed for that. I had no choice but to agree bc I had no more recourse and was done with them.

Six months later, I take my car in for a warranty repair and asked the Benz dealer to also look at my radio which seems to not be working sufficiently (static on regular AM/PM stations). The Benz dealership's finding were that the radio antennas were not attached to the windshield and the only way to resolve this is to replace the *entire* windshield. This is UNBELIEVABLE.

A year has passed now since I've owned this vehicle. Last month, my car gave out on the interstate. To find, the alternator failed and was not being charged. Fortunately, I bought an extended warranty and this was covered but the starter battery was not. Another out of pocket expense.

All in all, I would *HIGHLY* recommend you be careful with this company and not buy from them unless they are the only dealership left in this country.

Btw ?? I even got the car checked out by a local Benz dealership that OC recommended. Don??t be tricked; they know the dealers/service people very well.

I am Vietnamese. Not to be biased, but you would think this Vietnamese family run business would treat everyone honestly, espeially people from their own heritage!!

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.

The staff was nice at first until I confronted them about the problems and lies they covered about car I bought from them. I bought a 2005 SL500 from them last year (Jul 2008) and live out of state. I so desperately wanted to report these

3
★★★★★

The staff was nice at first until I confronted them about the problems and lies they covered about car I bought from them. I bought a 2005 SL500 from them last year (Jul 2008) and live out of state. I so desperately wanted to report these

Cons: Lies, Lies, Lies...

.

I purchased a 2008 Mercedes S550 for about $70,000.00 from this dealer on a Friday, the sales person was really nice and willing to show me the car. When I completed the test drive everything looked good on the car, I only noticed the low

3
★★★★★

I purchased a 2008 Mercedes S550 for about $70,000.00 from this dealer on a Friday, the sales person was really nice and willing to show me the car. When I completed the test drive everything looked good on the car, I only noticed the low

Pros: Nice cars

Cons: Once you sign you screwed

 

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