Castle Pines Jewelers By Jrein

★☆☆☆☆
  • 880 W Happy Canyon Rd # 120

    Castle Rock, CO 80108

    Map & Directions
  • 303-688-8384

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I have never experienced such horrible service, quality, or integrity as Castle Pines Jewelers. My wife and I got our wedding bands and her engagement ring from them, and were shocked at the poor quality of the rings. Not only that, they took over 2 months to get our wedding bands to us, after messing up the order, and inscription. We finally got them 2 days before our wedding and couldn't believe how scratched up and cheap they looked.
When we tried to contact them to discuss this, and see if we could exchange them, their employee Daryl was outrageously rude. Asking us why we hadn't paid for them. I told him we had tried to call after we returned from our honeymoon, and I was put on hold for an outrageous amount of time. So I figured when they're ready to earn our business, they can work for it, and we'll pay them.
We tried to speak to the owner, "Jeffrey" thinking he would want to know if one of his employees was acting this way, and it turns out he is just as bad, if not worse. He doesn't care about his customers or their happiness.
I wouldn't recommend them to anyone, and am sick over how we were treating. Buying your wedding bands is suppose to be a happy occasion, and this place really made it a horrible experience.

1
★☆☆☆☆

I have never experienced such horrible service, quality, or integrity as Castle Pines Jewelers. My wife and I got our wedding bands and her engagement ring from them, and were shocked at the poor quality of the rings. Not only that, they took over 2 months to get our wedding bands to us, after messing up the order, and inscription. We finally got them 2 days before our wedding and couldn't believe how scratched up and cheap they looked.
When we tried to contact them to discuss this, and see if we could exchange them, their employee Daryl was outrageously rude. Asking us why we hadn't paid for them. I told him we had tried to call after we returned from our honeymoon, and I was put on hold for an outrageous amount of time. So I figured when they're ready to earn our business, they can work for it, and we'll pay them.
We tried to speak to the owner, "Jeffrey" thinking he would want to know if one of his employees was acting this way, and it turns out he is just as bad, if not worse. He doesn't care about his customers or their happiness.
I wouldn't recommend them to anyone, and am sick over how we were treating. Buying your wedding bands is suppose to be a happy occasion, and this place really made it a horrible experience.

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