Entertainmart

★★★☆☆
38.8431 -104.757
Map and Directions to Entertainmart

719-380-8580

651 N Academy Blvd

Colorado Springs, CO

80909

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Reviews 1 - 9 of 9.
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I used to spend a lot of money in this place. Lots of hard to find movies, etc. However, after today I will never give them another cent. Be REAL careful to test out any phones or hardware you buy from these guys before you seal the deal, because they will NOT refund a purchase, even though the return policy clearly states that the manager may offer one. After waiting in line for twenty minutes while the the clerks behind the electronics counter played with gadgets, we spoke to first a clerk (at length) and then a manager (at length). Long story short, we were informed that we were basically screwed, and the best they could do was buy the device back from us at less than half the purchase price. Having worked in customer service myself for well over a decade, and being a retail manager, I am beyond disgusted by Entertainmart's horrific service and practices.

1
★☆☆☆☆

I used to spend a lot of money in this place. Lots of hard to find movies, etc. However, after today I will never give them another cent. Be REAL careful to test out any phones or hardware you buy from these guys before you seal the deal, because they will NOT refund a purchase, even though the return policy clearly states that the manager may offer one. After waiting in line for twenty minutes while the the clerks behind the electronics counter played with gadgets, we spoke to first a clerk (at length) and then a manager (at length). Long story short, we were informed that we were basically screwed, and the best they could do was buy the device back from us at less than half the purchase price. Having worked in customer service myself for well over a decade, and being a retail manager, I am beyond disgusted by Entertainmart's horrific service and practices.

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Latest reviews from Citysearch.

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I just don't get it... I just read about the first four reviews about Entertainmart and their horrible customer service. At the same time I have been trying to apply for a job there - for any position- and never even get called for an interview. I love your store but do admit the customer service there is bad. I am a hard worker, can work any shift (including evening- weekends-holidays) I take pride in my appearance, intelligent, experienced What are you looking for??

2
★★☆☆☆

I just don't get it... I just read about the first four reviews about Entertainmart and their horrible customer service. At the same time I have been trying to apply for a job there - for any position- and never even get called for an interview. I love your store but do admit the customer service there is bad. I am a hard worker, can work any shift (including evening- weekends-holidays) I take pride in my appearance, intelligent, experienced What are you looking for??

Pros: Great prices

Cons: Customer service horrible

.

I have been here a few times only because I am that "thirfty" guy. Not only that, but I'm not too much of a fan of the pawnshops also known as EbGames/Gamestop; the end. While this place is generally 10-20% cheaper than Gamestop the customer service is something to be desired... by none. IF, you're lucky you can walk in, get what you want and no one is in line. Then at most you'll wait 5 mins or so before someone stops playing grabass (literally) in the back with a fellow worker and helps you. However, more often than not, there'll be about 3-4 people behind the counter having sweet conversations and 2 ppl at the registers while a swell of ppl are in line waiting to purchase/sell their underpriced games. The ppl @ the register move as slow as molasses and for some reason ask for your name and where you live to type in their computer EVERYtime you purchase. Apparently their computers have alzheimer's.
They do give cash for your items and for a better price then you'll get anywhere in a hurry.
Looking to get some cash for your games; go here. Looking to find a decent game/movie (used) for a "thrifty" price; go here. Looking to wait to the point of boredom, asking yourself why you came here, attitude, urine smell when you walk in, sloppiness, non-hygenic staff and solicited by panhandlers RIGHT by the freaking door; come here.

2
★★☆☆☆

I have been here a few times only because I am that "thirfty" guy. Not only that, but I'm not too much of a fan of the pawnshops also known as EbGames/Gamestop; the end. While this place is generally 10-20% cheaper than Gamestop the customer service is something to be desired... by none. IF, you're lucky you can walk in, get what you want and no one is in line. Then at most you'll wait 5 mins or so before someone stops playing grabass (literally) in the back with a fellow worker and helps you. However, more often than not, there'll be about 3-4 people behind the counter having sweet conversations and 2 ppl at the registers while a swell of ppl are in line waiting to purchase/sell their underpriced games. The ppl @ the register move as slow as molasses and for some reason ask for your name and where you live to type in their computer EVERYtime you purchase. Apparently their computers have alzheimer's.
They do give cash for your items and for a better price then you'll get anywhere in a hurry.
Looking to get some cash for your games; go here. Looking to find a decent game/movie (used) for a "thrifty" price; go here. Looking to wait to the point of boredom, asking yourself why you came here, attitude, urine smell when you walk in, sloppiness, non-hygenic staff and solicited by panhandlers RIGHT by the freaking door; come here.

Pros: Cheap(used), gives decent cash for trades, good selection

Cons: bad service, all around shady, high possiblity of long wait, panhandlers out front

.

i went in to entertainmart to trade a copy of a x-box game i never play for GTA 4. the kid behind the counter was unbelievably rude!!!! first of all his personal hygene was nothing short of disgusting . ontop of that i was sitting at the counter infront of the register for a good 5 minutes befor he pried his eyes away from the computer . than he unenthusiasticly dragged himself over to the counter to help me . at that point i felt like asking for his manager. but just figured he would probably bring out some other zit faced grease pile and waste more of my time. i got the game and it works fine. but will not be going back on the count of the horrible customer service. if i was the owner or manager at entertainmart i would fire most of the people that work there faster than they could blink. they have great prices and product but their staff is making it hard for people to actually buy stuff.

1
★☆☆☆☆

i went in to entertainmart to trade a copy of a x-box game i never play for GTA 4. the kid behind the counter was unbelievably rude!!!! first of all his personal hygene was nothing short of disgusting . ontop of that i was sitting at the counter infront of the register for a good 5 minutes befor he pried his eyes away from the computer . than he unenthusiasticly dragged himself over to the counter to help me . at that point i felt like asking for his manager. but just figured he would probably bring out some other zit faced grease pile and waste more of my time. i got the game and it works fine. but will not be going back on the count of the horrible customer service. if i was the owner or manager at entertainmart i would fire most of the people that work there faster than they could blink. they have great prices and product but their staff is making it hard for people to actually buy stuff.

Pros: great prices .

Cons: horrible customer service absolutley horrible! crowded parking lot ! good luck finding someone to help you !

.

Great store for one stop electronic shopping. I often go to this store to purchase Game Boy Advanced games and never leave disappointed. We purchased the GB Advanced here as well, it was a great deal and a phenomenal piece of equipment. Their customer service is always friendly and wllling to answer questions about the games and devices. My family will continue to frequent this store.

5
★★★★★

Great store for one stop electronic shopping. I often go to this store to purchase Game Boy Advanced games and never leave disappointed. We purchased the GB Advanced here as well, it was a great deal and a phenomenal piece of equipment. Their customer service is always friendly and wllling to answer questions about the games and devices. My family will continue to frequent this store.

Pros: Selection of items

Cons: Many people visit this location.

.

I frequent this place quite often, as do all of my friends. They have a selection that it second to none and often times DVDs and games can be purchased for less than five dollars. really just super duper. The person who gave it one star is right. If you go 'thier'(sic) then they do have a lot of game sy stems, although I dont think that is a bad thing.

5
★★★★★

I frequent this place quite often, as do all of my friends. They have a selection that it second to none and often times DVDs and games can be purchased for less than five dollars. really just super duper. The person who gave it one star is right. If you go 'thier'(sic) then they do have a lot of game sy stems, although I dont think that is a bad thing.

Pros: A metric ton of great stuff

Cons: they dont deliver

.

I have traveled all over the country and there is no better place to buy a video game, cd, dvd, or poster. I can get them all in one place. Entertainmart has the best selection anywhere. The prices are good and they pay more than anyone else for my dvds. Only downside: Sometimes customer service is a little slow to act if I ever have any questions.

5
★★★★★

I have traveled all over the country and there is no better place to buy a video game, cd, dvd, or poster. I can get them all in one place. Entertainmart has the best selection anywhere. The prices are good and they pay more than anyone else for my dvds. Only downside: Sometimes customer service is a little slow to act if I ever have any questions.

Pros: selection and prices

Cons: service

.

well seeing as the have bought 90 % of the wii"s in Colorado springs every week its hard for a costumer to get one with out paying more for them they have been doing this since it came out and have tons no shame at all, they walk right into the stores as a group and buy them out

1
★☆☆☆☆

well seeing as the have bought 90 % of the wii"s in Colorado springs every week its hard for a costumer to get one with out paying more for them they have been doing this since it came out and have tons no shame at all, they walk right into the stores as a group and buy them out

Pros: they have wii's

Cons: cuz they buy all of the ones in colorado springs

.

I went there one night to get a psp memory card and there was 6 people behind the counter and they all seen us and went back to igonring us. I had stood there for a good 15 mintues before someone decided to help. The product is great never have any problems but i will pay a few more dollars else where for better customer service

3
★★★☆☆

I went there one night to get a psp memory card and there was 6 people behind the counter and they all seen us and went back to igonring us. I had stood there for a good 15 mintues before someone decided to help. The product is great never have any problems but i will pay a few more dollars else where for better customer service

Pros: Great Stuff

Cons: Horrable customer service

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