Though no one likes to be towed, they came over to help me tow my banshee-screaming car. I thought it would have to be towed to a mechanic but Alpha (I think that was the drivers name!) figured out it was a simple problem. He fixed it, using some tools in my car and I was able to drive off on my own. Cheap fix, friendly service.
These guys are awesome. My car was dead in my building parking garage and the operator had to navigate a maze to get to my car. He was clearing the ceiling by about half an inch, but he kept going. He got my car going again by tightening the battery terminals and jumping my car. I thought there might be a problem with the alternator and he called the nearest AAA shop to inquire about rates and testing for me. The car was running fine though so I decided it was probably just the loose connection to the battery. The operator was so friendly he offered to let me follow him to the AAA shop in case my car had any more problems. Now that is what I call service. Super friendly, went the extra mile, and was prompt. What more could you ask for?
First rate service! I needed a jump start, they were there in under ten minutes. My battery had its terminals brushed, then washed. This was followed by a thorough computerized diagnostic and printout that was thoroughly explained to me, then a jump. After all this I received a [clean] hand shake and was asked if there was anything they could have done better--top-notch customer service in under 25 minutes after my call. Bravo!