PETSMART

★★★☆☆
Find all of your pet supplies at your neighborhood PetSmart store.

Pets & Animals

Pets & Animals
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Fish Palace

2712 S Havana St Ste D Aurora, CO

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PETSMART

7350 S Gartrell Rd Aurora, CO

3.0 1
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I don't want to complain too much about the situation but had a grooming appointment for my dog that was scheduled and confirmed and when I got there (5 min. early) the Petsmart manager let me in but the groomers weren't there yet. I waited about 5 min. while the store manager made phone calls and then offered to check me in but I wanted to speak with a groomer first and opted to wait. About 15 min. later (15 min. after my scheduled appointment at that time) a girl made it and was clearly flustered because of "traffic and the weather". It was flurrying outside but as far as I could tell no snow had stuck yet. Anyhow...the groom was good and the girls seemed apologetic at pick up. Mistakes happen I suppose.

1
★★★☆☆

I don't want to complain too much about the situation but had a grooming appointment for my dog that was scheduled and confirmed and when I got there (5 min. early) the Petsmart manager let me in but the groomers weren't there yet. I waited about 5 min. while the store manager made phone calls and then offered to check me in but I wanted to speak with a groomer first and opted to wait. About 15 min. later (15 min. after my scheduled appointment at that time) a girl made it and was clearly flustered because of "traffic and the weather". It was flurrying outside but as far as I could tell no snow had stuck yet. Anyhow...the groom was good and the girls seemed apologetic at pick up. Mistakes happen I suppose.

Pros: staff was friendly, groom was very nice

Cons: Don't schedule an early morning appointment in the winter!

 

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