Highlands Family Medicine

★★★★☆
  • 4500 W 38TH Ave Ste 200

    Denver, CO 80212

    Map & Directions
  • 303-420-1297

About Highlands Family Medicine

Hours
Mon-Fri 8am-5pm

Health & Medical

Health & Medical
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I gave this medical practice a try despite some bad reviews because of its proximity to where I live. This was a mistake... The three times I visited the office they were running AT LEAST 30 minutes behind. I then waited at least 15 to 20

3
★★★★★

I gave this medical practice a try despite some bad reviews because of its proximity to where I live. This was a mistake... The three times I visited the office they were running AT LEAST 30 minutes behind. I then waited at least 15 to 20

.

I retired from Highlands Family Medicine 2 years ago, not so long after we made the switch to an electronic medical record. That was an important and necessary change, which led to many others. During the transition, we had more

3
★★★★★

I retired from Highlands Family Medicine 2 years ago, not so long after we made the switch to an electronic medical record. That was an important and necessary change, which led to many others. During the transition, we had more

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Truly one of the worst medical experience I've ever had. Rude incompetent front office. Disintrested, uncaring doctors. This place is bad in a strange way. I've felt more care and engagement from the guy chaging my oil at grease monkey.

3
★★★★★

Truly one of the worst medical experience I've ever had. Rude incompetent front office. Disintrested, uncaring doctors. This place is bad in a strange way. I've felt more care and engagement from the guy chaging my oil at grease monkey.

.

A few years ago when this place opened I made an appointment and was seen within a day for a severe allergic reaction. Ever since then, I've been trying to make realistic appointments with this practice whenever I need to see a physician,

3
★★★★★

A few years ago when this place opened I made an appointment and was seen within a day for a severe allergic reaction. Ever since then, I've been trying to make realistic appointments with this practice whenever I need to see a physician,

.

I've been going to Highlands Family Medicine for a couple years now and aside from the huge advantage of being close to home, I'm sold on the quality of the people working there.

I rarely need to see a doctor so my visits are almost always with their PA-C Bill LeCoq. He is better than any primary care doctor I've had in my life. Very knowledgeable, helpful and usually much easier to get in for an appointment. The people who check you in are always very nice and once in the examination room, I rarely wait more than 5 minutes to see the PA/Dr.

My only complaint is that I often wait 10-15 minutes past the time of my appointment in the general waiting area, but I've come to realize that is par for the course with primary care offices. Just bring a book or read an old magazine for a few minutes.

Unlike one reviewer, I've NEVER had issues with my insurance company or billing. They charge me a co-pay and the rest is handled without any input from me at all. It seems to me they work with the insurance company quite well actually.

2
★★★★☆

I've been going to Highlands Family Medicine for a couple years now and aside from the huge advantage of being close to home, I'm sold on the quality of the people working there.

I rarely need to see a doctor so my visits are almost always with their PA-C Bill LeCoq. He is better than any primary care doctor I've had in my life. Very knowledgeable, helpful and usually much easier to get in for an appointment. The people who check you in are always very nice and once in the examination room, I rarely wait more than 5 minutes to see the PA/Dr.

My only complaint is that I often wait 10-15 minutes past the time of my appointment in the general waiting area, but I've come to realize that is par for the course with primary care offices. Just bring a book or read an old magazine for a few minutes.

Unlike one reviewer, I've NEVER had issues with my insurance company or billing. They charge me a co-pay and the rest is handled without any input from me at all. It seems to me they work with the insurance company quite well actually.

.

Unfriendly staff. Sent me bills that my insurance wont cover. I truly belive they are trying to scam their patients over here. At the very least as the other review pointed out; the patient is not their top concern. Billing is out of wack and they will not work with your insurance company. BEWARE!

You can do better. Trust me. We have.

0
★☆☆☆☆

Unfriendly staff. Sent me bills that my insurance wont cover. I truly belive they are trying to scam their patients over here. At the very least as the other review pointed out; the patient is not their top concern. Billing is out of wack and they will not work with your insurance company. BEWARE!

You can do better. Trust me. We have.

Pros: Close by

Cons: Many

.

My first impression was pretty good. Aside from the receptionists not making eye contact and seeming to not care if I are there or not, I had a great experience the first time I was there. The NA was very friendly and did a great job drawing blood. The Dr. was knowledgeable, friendly, and helpful. I got my blood results back within a timely manner and was referred to a PT to help with the issue I originally went in for.

I received a bill for the lab work that was done even though I have insurance. I called my insurance company and was told the lab work was coded incorrectly and have HFM recode and resend. I called HFM to get it corrected, and was told it would be corrected and resent to my insurance. The was no apology for the mistake and the girl I spoke with seemed annoyed that I had even called.

My second visit, the receptionists were less friendly in behavior, I had to stand at the counter for several minutes both checking in and out before I was even acknowledged much less helped. The nurse practitioner was friendly and efficient. I went in for my "well woman exam" and was a little unsettled to be spread eagle on the table and could see daylight through a vent in the ceiling. I could plainly see the duct work etc in the ceiling through the large vent. It was well lit enough to see someone/thing spying if anyone had been there, but it does not build any confidence in privacy if the possibility is there to have it invaded. I understand the odds of having a maintenance man crawling around in the ceiling at the same moment of my "well woman" exam are slim, but when a person is vulnerable, that possibility seems great.

I had my blood drawn again, and was called a few days later with the results and was told my prescription would be called into my pharmacy. I went to pick up my medication a couple of days later, and was told that my Dr had not called it in. I called the office to find out what happened and was told it was never called in, but they would tell the nurse practitioner. There was no apology, no "oops," just "we'll the the NP know." Three days later, my pharmacy had my prescription information.

I recently went to get my blood drawn again at a Quest Lab. The results were sent to HFM within a couple of days, yet I was not called with the results. A week after my blood drawn, I called the office to check status. I was told that a letter had been drafted, and it would be sent probably today or tomorrow with results. Meanwhile, I am almost out of medication, and who knows if a new prescription will be called into my pharmacy, or if I will have to do the leg work to get it done.

I can understand each scenario taking place over the course a long-term relationship with a doctor's office, but I have only being going there since August 09. Maybe I just need to lower my standards.

1
★★☆☆☆

My first impression was pretty good. Aside from the receptionists not making eye contact and seeming to not care if I are there or not, I had a great experience the first time I was there. The NA was very friendly and did a great job drawing blood. The Dr. was knowledgeable, friendly, and helpful. I got my blood results back within a timely manner and was referred to a PT to help with the issue I originally went in for.

I received a bill for the lab work that was done even though I have insurance. I called my insurance company and was told the lab work was coded incorrectly and have HFM recode and resend. I called HFM to get it corrected, and was told it would be corrected and resent to my insurance. The was no apology for the mistake and the girl I spoke with seemed annoyed that I had even called.

My second visit, the receptionists were less friendly in behavior, I had to stand at the counter for several minutes both checking in and out before I was even acknowledged much less helped. The nurse practitioner was friendly and efficient. I went in for my "well woman exam" and was a little unsettled to be spread eagle on the table and could see daylight through a vent in the ceiling. I could plainly see the duct work etc in the ceiling through the large vent. It was well lit enough to see someone/thing spying if anyone had been there, but it does not build any confidence in privacy if the possibility is there to have it invaded. I understand the odds of having a maintenance man crawling around in the ceiling at the same moment of my "well woman" exam are slim, but when a person is vulnerable, that possibility seems great.

I had my blood drawn again, and was called a few days later with the results and was told my prescription would be called into my pharmacy. I went to pick up my medication a couple of days later, and was told that my Dr had not called it in. I called the office to find out what happened and was told it was never called in, but they would tell the nurse practitioner. There was no apology, no "oops," just "we'll the the NP know." Three days later, my pharmacy had my prescription information.

I recently went to get my blood drawn again at a Quest Lab. The results were sent to HFM within a couple of days, yet I was not called with the results. A week after my blood drawn, I called the office to check status. I was told that a letter had been drafted, and it would be sent probably today or tomorrow with results. Meanwhile, I am almost out of medication, and who knows if a new prescription will be called into my pharmacy, or if I will have to do the leg work to get it done.

I can understand each scenario taking place over the course a long-term relationship with a doctor's office, but I have only being going there since August 09. Maybe I just need to lower my standards.

Pros: Friendly Drs

Cons: Poor customer service

 

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