Accent Alarms

★☆☆☆☆

About Accent Alarms

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Here is a rundown of what happened. I ordered batteries because my electric bike died. I paid for 3 day shipping because I use the bike as my primary mode of transportation. The company never sent me notification of shipment. When I send an email to inquire about the batteries they say "I apologize for the inconvenience."
and only issue a refund for the difference in shipping.
DO NOT DO BUSINESS WITH THIS COMPANY!!!

XXX,

Shipping information isn??t available until the next business day, which is when I emailed you (the day after it shipped). It just so happen that you called before I got the chance to email you the tracking information. I apologize that my vendor made an error and shipped this ground and not 3 day but as I said we will issue a credit for the difference in shipping cost from ground to 3 day. You can return the batteries if you??d like but since they did ship you will be responsible for the shipping charges for receiving them, we did process your order on the next business day and it did ship within 3 days as the website states.

Again, I apologize for the inconvenience. Let me know if you??d like to put in an RMA Request to return the batteries.

Thank You,

JXXXXXXXXX
Accent Alarms, Inc.
225 Union Blvd, Suite 150
Lakewood, CO 80228
www.AccentAlarms

From: XXX] ?Sent: Friday, May 21, 2010 5:07 PM?To: JXXXXXXl?Subject: Re: Item #8722 - Item shipped

JXXXXX,
The batteries I ordered were for my electric bike which is my only means of transportation in key west. This is a very big inconvenience for me seeing as I am receiving the batteries on the 27th which is a whole week away in addition to the week I already waited. Now I am stuck. This in my mind is very bad business. Just offering me a refund for the shipping is not enough. Your company didn't even send me notification that my order was shipped. I need batteries like yesterday. I am requesting that your company work with me on this issue. If your company is not going to work with me on this I would rather return the batteries and buy from another company that can get me what i need in 2-3 days.
Thank you
XXX

On May 21, 2010, at 6:05 PM, JXXXXXXl wrote:
?
XXX,

Your order was placed on 5/14 after business hours. We processed your order on Monday the 17thwhen we reopened. Our website does state on the product page that this item ships within 1-3days. It did ship on 5/20 via UPS Tracking # 1Z0E1A210352372078, unfortunately an error was made and it shipped Ground instead of 3day and I apologize for that. We will issue you a credit for the freight difference between ground and 3day which is $20.18.

I apologize for the inconvenience.

Thank You,

JXXXXXXX
Accent Alarms, Inc.
225 Union Blvd, Suite 150
Lakewood, CO 80228
www.AccentAlarms

0
★☆☆☆☆

Here is a rundown of what happened. I ordered batteries because my electric bike died. I paid for 3 day shipping because I use the bike as my primary mode of transportation. The company never sent me notification of shipment. When I send an email to inquire about the batteries they say "I apologize for the inconvenience."
and only issue a refund for the difference in shipping.
DO NOT DO BUSINESS WITH THIS COMPANY!!!

XXX,

Shipping information isn??t available until the next business day, which is when I emailed you (the day after it shipped). It just so happen that you called before I got the chance to email you the tracking information. I apologize that my vendor made an error and shipped this ground and not 3 day but as I said we will issue a credit for the difference in shipping cost from ground to 3 day. You can return the batteries if you??d like but since they did ship you will be responsible for the shipping charges for receiving them, we did process your order on the next business day and it did ship within 3 days as the website states.

Again, I apologize for the inconvenience. Let me know if you??d like to put in an RMA Request to return the batteries.

Thank You,

JXXXXXXXXX
Accent Alarms, Inc.
225 Union Blvd, Suite 150
Lakewood, CO 80228
www.AccentAlarms

From: XXX] ?Sent: Friday, May 21, 2010 5:07 PM?To: JXXXXXXl?Subject: Re: Item #8722 - Item shipped

JXXXXX,
The batteries I ordered were for my electric bike which is my only means of transportation in key west. This is a very big inconvenience for me seeing as I am receiving the batteries on the 27th which is a whole week away in addition to the week I already waited. Now I am stuck. This in my mind is very bad business. Just offering me a refund for the shipping is not enough. Your company didn't even send me notification that my order was shipped. I need batteries like yesterday. I am requesting that your company work with me on this issue. If your company is not going to work with me on this I would rather return the batteries and buy from another company that can get me what i need in 2-3 days.
Thank you
XXX

On May 21, 2010, at 6:05 PM, JXXXXXXl wrote:
?
XXX,

Your order was placed on 5/14 after business hours. We processed your order on Monday the 17thwhen we reopened. Our website does state on the product page that this item ships within 1-3days. It did ship on 5/20 via UPS Tracking # 1Z0E1A210352372078, unfortunately an error was made and it shipped Ground instead of 3day and I apologize for that. We will issue you a credit for the freight difference between ground and 3day which is $20.18.

I apologize for the inconvenience.

Thank You,

JXXXXXXX
Accent Alarms, Inc.
225 Union Blvd, Suite 150
Lakewood, CO 80228
www.AccentAlarms

Pros: NONE

Cons: Everything Read the emails below.

 

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