Monumental Smiles

★★☆☆☆
  • 2558 F Rd

    Grand Junction, CO 81505

    Map & Directions
  • 970-245-2826

About Monumental Smiles

Hours
Mon-Fri 8am-5pm

Health & Medical

Health & Medical
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I have never left a review before but I thought people should be warned.

All I can say is be wary of paying upfront and good luck getting any calls returned. I had to move in the middle of my treatment and had many miscommunications between the doctor and staff regarding a partial refund after having paid upfront. I eventually did get my money back but only after having to wait many weeks (changing my moving schedule in the process) for a calculation that should have taken 30 minutes. I called about 5 times over this period asking for a status and a callback, I didn't get a single call even after having been on hold for over an hour one of the times. In the end I had to go down to the main office 3 times over a 2 day period and talk to someone in person before the matter was resolved. The fact that my few thousand bucks was not worth a 5 minute callback was beyond disrespectful. This should have been a simple matter of, "Yes we owe you some money, here you go." Instead they made it as painful as possible for unknown reasons.

2
★★☆☆☆

I have never left a review before but I thought people should be warned.

All I can say is be wary of paying upfront and good luck getting any calls returned. I had to move in the middle of my treatment and had many miscommunications between the doctor and staff regarding a partial refund after having paid upfront. I eventually did get my money back but only after having to wait many weeks (changing my moving schedule in the process) for a calculation that should have taken 30 minutes. I called about 5 times over this period asking for a status and a callback, I didn't get a single call even after having been on hold for over an hour one of the times. In the end I had to go down to the main office 3 times over a 2 day period and talk to someone in person before the matter was resolved. The fact that my few thousand bucks was not worth a 5 minute callback was beyond disrespectful. This should have been a simple matter of, "Yes we owe you some money, here you go." Instead they made it as painful as possible for unknown reasons.

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