Simply a great experience - I've been going to Lake Arbor for many years and now so does my family as well as some friends and colleagues. When you refer someone you know to a business - particularly an auto service shop - you're always a little wary of getting burned big time. That's never happened with Lake Arbor - they've always treated everyone great (at least as far as I know!). Honest, trustworthy, timely, and reasonably priced. I'm a customer for life!