Animal Central

★★★★☆
Supporting the human/animal bond
  • 8308 Church Ranch Blvd

    Broomfield, CO 80021

    Map & Directions
  • 303-469-7387

About Animal Central

Hours
Monday - Friday 7:00 am - 8:00 pm Saturday 8:00 am - 6:00 pm Sunday CLOSED

Pets & Animals

Pets & Animals
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.

I love the way Animal Central treats all of the pets that come to their facility. Very caring Doctors and staff, with a wonderful doggy day care that all dogs love!

3
★★★★★

I love the way Animal Central treats all of the pets that come to their facility. Very caring Doctors and staff, with a wonderful doggy day care that all dogs love!

.

I started taking my Rooney to Dr. Pei at Animal Central about 4~5 years ago. Rooney has a rare allergy to human dander and Dr. Pei was instrumental in diagnosing and treating Rooney's allergies. Dr. Pei is wonderful with both of my dogs.

3
★★★★★

I started taking my Rooney to Dr. Pei at Animal Central about 4~5 years ago. Rooney has a rare allergy to human dander and Dr. Pei was instrumental in diagnosing and treating Rooney's allergies. Dr. Pei is wonderful with both of my dogs.

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The wait between processes was a bit much. The dogs were getting impatient and the appointment ended up being a total of 61 minutes.

3
★★★★★

The wait between processes was a bit much. The dogs were getting impatient and the appointment ended up being a total of 61 minutes.

.

I like how friendly The staff is and how They remember us when we walk in. Everyone is so gentle with both of our dogs, we love taking Them here. We love puppy class too.

3
★★★★★

I like how friendly The staff is and how They remember us when we walk in. Everyone is so gentle with both of our dogs, we love taking Them here. We love puppy class too.

.

We had a very very good experience bringing our dog Smokey in here for the first time. Staff was very knowledgable and professional!! Thank you!

3
★★★★★

We had a very very good experience bringing our dog Smokey in here for the first time. Staff was very knowledgable and professional!! Thank you!

.

Very clean, friendly, vet tech. friendly. Great visit. First impressions are everything. I found our new vet after 40 years with Dr. Chapman. He finally decided to retire.

3
★★★★★

Very clean, friendly, vet tech. friendly. Great visit. First impressions are everything. I found our new vet after 40 years with Dr. Chapman. He finally decided to retire.

.

They were awesome! So friendly and loved my pup! Great with him cutting his nails!! Thanks.

3
★★★★★

They were awesome! So friendly and loved my pup! Great with him cutting his nails!! Thanks.

.

Our dogs were very comfortable and happy!

3
★★★★★

Our dogs were very comfortable and happy!

.

We (my daughter and I) also had a poor experience with Dr. Stroberg. When we first took our Quaker Parakeet here, we had Dr. Pei, who does have compassion for his patients and customers. Which is why we went back a second time about a year later when our Quaker suddenly fell ill. We rushed our bird in, but we couldn't make it in on time, and sadly, he passed away as we turned into the parking lot. Terrified that his sickness could be something that might be passed onto our other bird, we still took him in.

As we walked in both my daughter and I were emotionally distraught and shocked at the sudden loss of our bird. We took him to the front desk and explained that he was already gone, but we wanted to know what happened. One of the vet techs picked him up and casually announced "yup, he's dead."

They sat us down in a room to wait, Dr. Stroberg walked in a few minutes later, asked what was going on, once more we explained. I asked if he could review his previous medical record. We were never sure if our bird was male or female, since he/she had problems in the past around breeding season (despite our efforts to keep stresses down), and since his symptoms were very similar to an egg bound bird, I also asked him if there was any way he could check for egg binding.

Well, Dr. Stroberg bypassed all our suggestions and stated that all that would take a bunch of expensive testing. I told him that I didn't want to deplete our pet emergency funds, just in case our other bird fell ill too. After that he started poking at his belly. We started to tell him a large portion of his diet was fresh organic veggies, fruits, etc., but he wouldn't even let us finish- instead he blurted out, "since he wasn't on the pellet diet that I recommend, he must have died of malnutrition. Here, read this." He tossed one of the Harrison's Food pamphlets at us. Quite honestly, it seemed like he was trying to sell us food, not help us with our bird. Now irritated on top of mourning for my bird, I tried finishing my sentence and asking him over and over to just take a look at last year's record, but instead he argued with me.

He definitely could have handled that with more compassion and professionalism, but the comment that topped all others was, "Well, people in concentration camps can live for a while, but it doesn't mean they're healthy." This comment was -deeply- cruel and hurtful. Especially considering my family history, and especially since we put so much time, money, love, and effort into the well being of our animals. I stood my ground; he childishly stormed out of the room. Afterwords, another girl came in and discussed cremation with us, said it would be $90.

As if the day hadn't ended traumatically enough, we went to the front desk and were told, "that will be 162 dollars." I asked how it could have jumped from $90 to $162, turns out he charged for a full office visit (for a deceased animal), even though all he did was insult us and refuse considering other possibilities. We asked if there was any way they could go down on the vet visit. Ursula went in the back to check, came out and said no.

From my experience, Dr. Stroberg's lack of compassion is disturbing. After reading the other reviews and talking to other vets, he's obviously in this business for money, not the animals, and uses fear to sway business his way. I hope this experience will help others.

1
★☆☆☆☆

We (my daughter and I) also had a poor experience with Dr. Stroberg. When we first took our Quaker Parakeet here, we had Dr. Pei, who does have compassion for his patients and customers. Which is why we went back a second time about a year later when our Quaker suddenly fell ill. We rushed our bird in, but we couldn't make it in on time, and sadly, he passed away as we turned into the parking lot. Terrified that his sickness could be something that might be passed onto our other bird, we still took him in.

As we walked in both my daughter and I were emotionally distraught and shocked at the sudden loss of our bird. We took him to the front desk and explained that he was already gone, but we wanted to know what happened. One of the vet techs picked him up and casually announced "yup, he's dead."

They sat us down in a room to wait, Dr. Stroberg walked in a few minutes later, asked what was going on, once more we explained. I asked if he could review his previous medical record. We were never sure if our bird was male or female, since he/she had problems in the past around breeding season (despite our efforts to keep stresses down), and since his symptoms were very similar to an egg bound bird, I also asked him if there was any way he could check for egg binding.

Well, Dr. Stroberg bypassed all our suggestions and stated that all that would take a bunch of expensive testing. I told him that I didn't want to deplete our pet emergency funds, just in case our other bird fell ill too. After that he started poking at his belly. We started to tell him a large portion of his diet was fresh organic veggies, fruits, etc., but he wouldn't even let us finish- instead he blurted out, "since he wasn't on the pellet diet that I recommend, he must have died of malnutrition. Here, read this." He tossed one of the Harrison's Food pamphlets at us. Quite honestly, it seemed like he was trying to sell us food, not help us with our bird. Now irritated on top of mourning for my bird, I tried finishing my sentence and asking him over and over to just take a look at last year's record, but instead he argued with me.

He definitely could have handled that with more compassion and professionalism, but the comment that topped all others was, "Well, people in concentration camps can live for a while, but it doesn't mean they're healthy." This comment was -deeply- cruel and hurtful. Especially considering my family history, and especially since we put so much time, money, love, and effort into the well being of our animals. I stood my ground; he childishly stormed out of the room. Afterwords, another girl came in and discussed cremation with us, said it would be $90.

As if the day hadn't ended traumatically enough, we went to the front desk and were told, "that will be 162 dollars." I asked how it could have jumped from $90 to $162, turns out he charged for a full office visit (for a deceased animal), even though all he did was insult us and refuse considering other possibilities. We asked if there was any way they could go down on the vet visit. Ursula went in the back to check, came out and said no.

From my experience, Dr. Stroberg's lack of compassion is disturbing. After reading the other reviews and talking to other vets, he's obviously in this business for money, not the animals, and uses fear to sway business his way. I hope this experience will help others.

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.

Animal Central placed a service call with my company. We came out and diagnosed the problem, which included both labor and material.

We placed collection calls for a one year period with very little response. When Dr. Stroberg did return my call (approx. one year after the service was provided), he claimed we had done the work incorrectly and he refused to pay the invoice. Not once did we receive a call regarding faulty workmanship, faulty equipment or poor customer service.

We cut a deal to pick up the equipment, but were stuck with the labor!

My advice to anyone providing Animal Central with any kind of service - GET YOUR PAYMENT AT TIME OF SERVICE OR THEY WILL COME UP WITH A REASON NOT TO PAY YOU!

After all, they require payment in full from their customers at time of service!

0
★☆☆☆☆

Animal Central placed a service call with my company. We came out and diagnosed the problem, which included both labor and material.

We placed collection calls for a one year period with very little response. When Dr. Stroberg did return my call (approx. one year after the service was provided), he claimed we had done the work incorrectly and he refused to pay the invoice. Not once did we receive a call regarding faulty workmanship, faulty equipment or poor customer service.

We cut a deal to pick up the equipment, but were stuck with the labor!

My advice to anyone providing Animal Central with any kind of service - GET YOUR PAYMENT AT TIME OF SERVICE OR THEY WILL COME UP WITH A REASON NOT TO PAY YOU!

After all, they require payment in full from their customers at time of service!

Cons: They Don't Pay Their Vendors!

.

Dr. Pei was very good to us, and the staff are generally friendly.... but we won't be going back. In short, we believe Dr. Stroberg (the surgeon) overcharges outrageously, uses scare tactics, and is competent but cares more about his bottom line than the care of the animal.

- In our initial consultation with Dr Pei we were told that 5 lumps on our Miniature Schnauzer would cost about $730 to remove in a written estimate. We were told it probably wasn't necessary unless the lumps increased in size. The lumps grew, and 6 months later we dropped our dog off for surgery, and were told that our "estimate would have to be reviewed with Dr. Stroberg.". Long story short: it ended up costing $1300!

- Insult to injury: we had a protective E-Collar (cone) for our dog once he got home, and the vet tech said it wouldn't be necessary to charge us for one if we brought it to them. Dr. Stroberg disagreed, and insisted on charging us $15.50. This E-Collar ended up tearing into our poor dogs skin because it is fastened with a string, and it was so tight that he couldn't move without it rubbing into him. The dog was in recovery from surgery, they used a collar that hurt him further, and charged us for it!

- Ursula, the woman who runs the front counter, always complains about how busy she is and never returns calls in a timely manner. She took a call while we were there, complained to the people on the phone how busy she was, then got "busy" complaining to me about how loud the bird is. We have repeatedly not received information in a timely manner or when promised, even in urgent situations.

- The last straw was that unfortunately we had an urgent matter w/ our dog again (coughed up blood) and my fiancee hesitantly took him in, only to be hit with a ~$450 diagnostic test series, without options initially. They recommended that we run the full gammet of testing and Dr. Stroberg himself badgered me later for not doing it. We ended up only doing the blood work at a much lower price, but feeling like we might be putting our dog's life at risk. Later, when I asked Dr. Stroberg to explain results in a non-technical manner, he was rude and said "I'm sorry, I thought you wanted to understand what was going on with your dog." After some explanation, he admitted that it was most likely a parasite and a more expeditious route would be to simply give him medication. This likely saved us a couple hundred dollars!

- If you want to judge for yourself, call their phone number. At the time of this writing, if you are put on hold, you might hear an advertisement about how not cleaning your dog's teeth will shorten it's life! Ridiculous.

I hope that you find this useful. Please consider another vet before you go here, or at least ask for Dr. Pei instead, as he was good to us but not the doctor in charge.

After reading this review on another website, he proceeded to chastise my fiancee (not me) for writing this review, and in my opinion, acted childish and unprofessionally.

0
★☆☆☆☆

Dr. Pei was very good to us, and the staff are generally friendly.... but we won't be going back. In short, we believe Dr. Stroberg (the surgeon) overcharges outrageously, uses scare tactics, and is competent but cares more about his bottom line than the care of the animal.

- In our initial consultation with Dr Pei we were told that 5 lumps on our Miniature Schnauzer would cost about $730 to remove in a written estimate. We were told it probably wasn't necessary unless the lumps increased in size. The lumps grew, and 6 months later we dropped our dog off for surgery, and were told that our "estimate would have to be reviewed with Dr. Stroberg.". Long story short: it ended up costing $1300!

- Insult to injury: we had a protective E-Collar (cone) for our dog once he got home, and the vet tech said it wouldn't be necessary to charge us for one if we brought it to them. Dr. Stroberg disagreed, and insisted on charging us $15.50. This E-Collar ended up tearing into our poor dogs skin because it is fastened with a string, and it was so tight that he couldn't move without it rubbing into him. The dog was in recovery from surgery, they used a collar that hurt him further, and charged us for it!

- Ursula, the woman who runs the front counter, always complains about how busy she is and never returns calls in a timely manner. She took a call while we were there, complained to the people on the phone how busy she was, then got "busy" complaining to me about how loud the bird is. We have repeatedly not received information in a timely manner or when promised, even in urgent situations.

- The last straw was that unfortunately we had an urgent matter w/ our dog again (coughed up blood) and my fiancee hesitantly took him in, only to be hit with a ~$450 diagnostic test series, without options initially. They recommended that we run the full gammet of testing and Dr. Stroberg himself badgered me later for not doing it. We ended up only doing the blood work at a much lower price, but feeling like we might be putting our dog's life at risk. Later, when I asked Dr. Stroberg to explain results in a non-technical manner, he was rude and said "I'm sorry, I thought you wanted to understand what was going on with your dog." After some explanation, he admitted that it was most likely a parasite and a more expeditious route would be to simply give him medication. This likely saved us a couple hundred dollars!

- If you want to judge for yourself, call their phone number. At the time of this writing, if you are put on hold, you might hear an advertisement about how not cleaning your dog's teeth will shorten it's life! Ridiculous.

I hope that you find this useful. Please consider another vet before you go here, or at least ask for Dr. Pei instead, as he was good to us but not the doctor in charge.

After reading this review on another website, he proceeded to chastise my fiancee (not me) for writing this review, and in my opinion, acted childish and unprofessionally.

Pros: Vet techs are friendly, nice building

Cons: Everything else

.

We brought our dog in because she wasn't able to urinate, although we brought her thinking she couldn't have a bowel movement. Xray's showed her bladder was full, so the doctor advised that we tap the bladder to relieve it, which was the right choice. The problem started immediately after the tap, as our dog was then bent over in pain and could barely move. When she went back for the procedure she was spunky and OK. I truly believe that Dr. Stroberg knew full well what happened as a result of his doing the tap. He prescribed steroids and antibiotics for the pain, which is apparently aggressive. However it was the end of the day and he had better things to do. This happened on a Saturday. It is now Monday and our dog is dead after having been in emergency care since midnight Saturday. She underwent a surgery at 2AM. She passed away at 5:30PM Monday.

I hope that Dr. Stroberg retires soon before he causes another death with his obvious disregard for the well being of his patients. I recommend that you will NOT take your pet to this facility. Their phone number is advertised as 303-469-PETS and they are on Church Ranch road. Their facility is indeed wonderful and their office staff are great. I'm sure they have quality doctors. Dr. Stroberg is well spoken and well reasoned. But the undisputable fact is his actions lead to the death of our family pet. I hope his Saturday evening was worth it.

We will never forget this experience and we will always love our wonderful doggie.

0
★☆☆☆☆

We brought our dog in because she wasn't able to urinate, although we brought her thinking she couldn't have a bowel movement. Xray's showed her bladder was full, so the doctor advised that we tap the bladder to relieve it, which was the right choice. The problem started immediately after the tap, as our dog was then bent over in pain and could barely move. When she went back for the procedure she was spunky and OK. I truly believe that Dr. Stroberg knew full well what happened as a result of his doing the tap. He prescribed steroids and antibiotics for the pain, which is apparently aggressive. However it was the end of the day and he had better things to do. This happened on a Saturday. It is now Monday and our dog is dead after having been in emergency care since midnight Saturday. She underwent a surgery at 2AM. She passed away at 5:30PM Monday.

I hope that Dr. Stroberg retires soon before he causes another death with his obvious disregard for the well being of his patients. I recommend that you will NOT take your pet to this facility. Their phone number is advertised as 303-469-PETS and they are on Church Ranch road. Their facility is indeed wonderful and their office staff are great. I'm sure they have quality doctors. Dr. Stroberg is well spoken and well reasoned. But the undisputable fact is his actions lead to the death of our family pet. I hope his Saturday evening was worth it.

We will never forget this experience and we will always love our wonderful doggie.

Pros: Nice facility

Cons: Extremely risky service

 

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