Broad Ripple Movers

★★★★☆
  • 1828 English Ave

    Indianapolis, IN 46201

    Map & Directions
  • 317-546-9829

About Broad Ripple Movers

Transportation & Storage

Transportation & Storage
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3.5 2
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If you are looking for movers, I highly recommend Broad Ripple movers. I sort of stumbled upon them when looking for movers in a pinch. After scheduling the movers a couple of weeks in advance, I spoke with them the day of the move and

3
★★★★★

If you are looking for movers, I highly recommend Broad Ripple movers. I sort of stumbled upon them when looking for movers in a pinch. After scheduling the movers a couple of weeks in advance, I spoke with them the day of the move and

.

I've never hired movers before- I've always just done it myself. I'm an expert mover, everything boxed up and ready to go well before moving day so it's pretty easy and I can move myself in about 2 hours. This time around I hired these guys and let me tell you from the first phone call I should have known better.

Absolutely zero customer service, it's like talking to a grouchy Uncle on the phone- you feel like you're bothering them. The guy came for my estimate, was an hour late, when I finally called he confessed he not only failed to write down my phone number but was lost and was just going to come another time. I explained that was a problem since I was moving THAT weekend and it was Thursday. So he gave a huge sigh and relenting came by. Never apologized for being late just said "you must hate me huh?"... This isn't high school- we're not buddies, I don't hate you..just please do your job.

Moving day the movers were an hour late, again- no phone call. When I mention to them that they were late I get a "yeah."...again- no apology, no excuse, nothing. In my consult I was told I didn't have to pack my hanging clothes that they provided wardrobes to put those in so I didn't have to worry about it. Guess what the movers forgot? So I asked them what the plan would be then since I hadn't packed them and I had a LOT of clothes. They took the dirty moving blankets out of the back of the truck, dropped all my clothes on them and hauled them out.

Thankfully I don't have a lot of stuff or a lot of super NICE things so the move itself went alright. When we got to the new place one of the movers was nice enough to put some of my clothes in the closet (the ones wrapped in the moving blankets) and the other one tossed them in a mangled pile on my bed. Thanks...

Terrible experience and I'm pretty sure I'm traumatized from ever using movers again. At the very least- USE SOMEONE ELSE.

0
★☆☆☆☆

I've never hired movers before- I've always just done it myself. I'm an expert mover, everything boxed up and ready to go well before moving day so it's pretty easy and I can move myself in about 2 hours. This time around I hired these guys and let me tell you from the first phone call I should have known better.

Absolutely zero customer service, it's like talking to a grouchy Uncle on the phone- you feel like you're bothering them. The guy came for my estimate, was an hour late, when I finally called he confessed he not only failed to write down my phone number but was lost and was just going to come another time. I explained that was a problem since I was moving THAT weekend and it was Thursday. So he gave a huge sigh and relenting came by. Never apologized for being late just said "you must hate me huh?"... This isn't high school- we're not buddies, I don't hate you..just please do your job.

Moving day the movers were an hour late, again- no phone call. When I mention to them that they were late I get a "yeah."...again- no apology, no excuse, nothing. In my consult I was told I didn't have to pack my hanging clothes that they provided wardrobes to put those in so I didn't have to worry about it. Guess what the movers forgot? So I asked them what the plan would be then since I hadn't packed them and I had a LOT of clothes. They took the dirty moving blankets out of the back of the truck, dropped all my clothes on them and hauled them out.

Thankfully I don't have a lot of stuff or a lot of super NICE things so the move itself went alright. When we got to the new place one of the movers was nice enough to put some of my clothes in the closet (the ones wrapped in the moving blankets) and the other one tossed them in a mangled pile on my bed. Thanks...

Terrible experience and I'm pretty sure I'm traumatized from ever using movers again. At the very least- USE SOMEONE ELSE.

 

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