Dr Tavel Family Eye Care

★☆☆☆☆
  • 1511 W Mcgalliard Road

    Muncie, IN 47304

    Map & Directions
  • 765-289-8005

About Dr Tavel Family Eye Care

Hours
9-8pm Mon, Thur 9-6pm Tue, Fri, Sat Closed Sunday

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DO NOT GO TO DR. TAVEL!
First of all, this is a chain of eye doctor's throughout Indiana. The Dr. you will see in Muncie is Dr. Jones.
Dr. Jones is one of the worst Drs I have EVER encountered! He mumbles when he speaks and acts like he could care less to be there. It honestly felt like I was being punked the entire time I was there- that is how horrible it is. He misdiagnosed me the first time and I had to go back for another horrible experience with him. The second time I went to get my Rx corrected, he told me I was "imagining things" when I told him I couldn't see the letters on the wall. You read that right- he actually told me that I was "imagining things" when I tried to tell him I couldn't see the letters clearly.

Besides Dr. Jones being HORRIBLE, the customer service is atrocious! Only Sherry, one of the ladies behind the counter, is nice. Everyone else is rude. My husband went the same day as me. When his new glasses came in he could not see out of them. He told them this and they said he need to "get used" to them. Ummm, OK. Usually you just put the new pair on and they work. As predicted, we were back at the store 1 week later. The glasses give my husband headaches and cause dizziness. He told them this. They adjusted the frame by flattening the frame out. They told him to try them now. He put them on and they were slightly better. He told them he still could not see very well out of them despite their effort to straighten the frame. They told him that now he needed a TWO WEEK adjustment period! WHAT?!!?
Yes, well we didn't want to be difficult. So we left. But on the way home, he said the new glasses are still hurting his eyes. We went back the next weekend and asked for a refund. They told us that refunds are only given with manager approval.
This started a 3 week game of phone tag and messages being sent back and forth by my husband and Sherry. Not once has a manager called my husband to talk to him directly. He has called numerous times trying to talk to a manager and NO ONE WILL CALL HIM BACK! He even tried to call other locations. The other location told him a manager would call him, and no one ever did call.
Finally, Sherry contacted my husband (she is not a manager, she just works behind the counter at the Muncie location). Sherry told my husband that they will replace his glasses. At this point we are completely fed up with Dr. Tavel. We do not want a new pair of glasses; we want a FULL REFUND! We do not want to have to deal with this business any more.
This place is a joke. Do yourself a favor and NEVER patronize a Dr. Tavel.
We have filed a complaint with the Better Business Bureau. It was there that I found out that Dr. Tavel's has 6 complaints filed against them already. Mine makes number 7.
I am going to do everything in my power to make sure no one I know ever goes to a Dr. Tavel eye care center.
I should have gone to Lenscrafters...

0
★☆☆☆☆

DO NOT GO TO DR. TAVEL!
First of all, this is a chain of eye doctor's throughout Indiana. The Dr. you will see in Muncie is Dr. Jones.
Dr. Jones is one of the worst Drs I have EVER encountered! He mumbles when he speaks and acts like he could care less to be there. It honestly felt like I was being punked the entire time I was there- that is how horrible it is. He misdiagnosed me the first time and I had to go back for another horrible experience with him. The second time I went to get my Rx corrected, he told me I was "imagining things" when I told him I couldn't see the letters on the wall. You read that right- he actually told me that I was "imagining things" when I tried to tell him I couldn't see the letters clearly.

Besides Dr. Jones being HORRIBLE, the customer service is atrocious! Only Sherry, one of the ladies behind the counter, is nice. Everyone else is rude. My husband went the same day as me. When his new glasses came in he could not see out of them. He told them this and they said he need to "get used" to them. Ummm, OK. Usually you just put the new pair on and they work. As predicted, we were back at the store 1 week later. The glasses give my husband headaches and cause dizziness. He told them this. They adjusted the frame by flattening the frame out. They told him to try them now. He put them on and they were slightly better. He told them he still could not see very well out of them despite their effort to straighten the frame. They told him that now he needed a TWO WEEK adjustment period! WHAT?!!?
Yes, well we didn't want to be difficult. So we left. But on the way home, he said the new glasses are still hurting his eyes. We went back the next weekend and asked for a refund. They told us that refunds are only given with manager approval.
This started a 3 week game of phone tag and messages being sent back and forth by my husband and Sherry. Not once has a manager called my husband to talk to him directly. He has called numerous times trying to talk to a manager and NO ONE WILL CALL HIM BACK! He even tried to call other locations. The other location told him a manager would call him, and no one ever did call.
Finally, Sherry contacted my husband (she is not a manager, she just works behind the counter at the Muncie location). Sherry told my husband that they will replace his glasses. At this point we are completely fed up with Dr. Tavel. We do not want a new pair of glasses; we want a FULL REFUND! We do not want to have to deal with this business any more.
This place is a joke. Do yourself a favor and NEVER patronize a Dr. Tavel.
We have filed a complaint with the Better Business Bureau. It was there that I found out that Dr. Tavel's has 6 complaints filed against them already. Mine makes number 7.
I am going to do everything in my power to make sure no one I know ever goes to a Dr. Tavel eye care center.
I should have gone to Lenscrafters...

Message from Dr Tavel Family Eye Care

Dr. Tavel provides more than just advice on which frames and lenses are right for you and your lifestyle, but we??ll also keep you up to date on which frames are fashionable and currently (or about to be) in high demand. We can help you find frames and lenses best suited to your hobbies, activities and lifestyle. At Dr. Tavel, we do much more than correct your vision; we also help you protect your vision. We go beyond the standard eye exam because we care about your health.

We have a passionate desire to deliver outstanding levels of customer service; it??s the heart of our business; and that commitment is consistently demonstrated by every member of our staff.

More about Dr Tavel Family Eye Care

Dr. Tavel provides Indiana families with an extensive array of high quality, yet affordable eye care products and services. ?and that??s a promise from the doctor. - From the owner

 

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