Ossip Optometry

★★★★★
  • 7840 E 96th St

    Fishers, IN 46038

    Map & Directions
  • 317-595-9999

About Ossip Optometry

Hours
Mon-Thu 8am-7pm, Fri 8am-5:30pm, Sat 8am-1pm

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This isn't a review on the doctor, who I was satisfied with, but rather a reaction to the strange customer service by the office staff. I chose Ossip because they were top-rated in a local "Best of Indy" listing, but their men's frames

3
★★★★★

This isn't a review on the doctor, who I was satisfied with, but rather a reaction to the strange customer service by the office staff. I chose Ossip because they were top-rated in a local "Best of Indy" listing, but their men's frames

.

I was very impressed with Dr. Bickel. She was very thorough with my daughter's exam and did not pressure us to get glasses for her at this time. She seemed to really care about my daughter and is going to make the effort to communicate

3
★★★★★

I was very impressed with Dr. Bickel. She was very thorough with my daughter's exam and did not pressure us to get glasses for her at this time. She seemed to really care about my daughter and is going to make the effort to communicate

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Not happy with the Customer service here. While it is pretty expensive to get an eye exam and frames/lenses here, they do not provide a case or lens cleaning spray when you get new lenses each year. The reason being that you did not

3
★★★★★

Not happy with the Customer service here. While it is pretty expensive to get an eye exam and frames/lenses here, they do not provide a case or lens cleaning spray when you get new lenses each year. The reason being that you did not

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Wow... some of these other reviews are brutal! They can't possibly be talking about the same Ossip that I have been going to (in Fishers) for more than 12 years and have been MORE than satisfied with their care, products and services. I

3
★★★★★

Wow... some of these other reviews are brutal! They can't possibly be talking about the same Ossip that I have been going to (in Fishers) for more than 12 years and have been MORE than satisfied with their care, products and services. I

.

The worst retail experience ever, with insurance the prices were still high, after waiting two weeks, they could'nt find my order. they say they will 'call back' they never do, thats if your lucky and they answer the phone, paid them in

3
★★★★★

The worst retail experience ever, with insurance the prices were still high, after waiting two weeks, they could'nt find my order. they say they will 'call back' they never do, thats if your lucky and they answer the phone, paid them in

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In the past I have had many doctors that were unable to get me into contacts. I would try a few contacts and they would send me a fat bill for all the fittings but still no contacts.

Dr. Allison charged me a flat fee and promised that he would make it work. I can't tell you how good this guy is. If you have trouble with contacts give him a shout. He is really good at what he does.

2
★★★★★

In the past I have had many doctors that were unable to get me into contacts. I would try a few contacts and they would send me a fat bill for all the fittings but still no contacts.

Dr. Allison charged me a flat fee and promised that he would make it work. I can't tell you how good this guy is. If you have trouble with contacts give him a shout. He is really good at what he does.

Pros: Very patient and able

Cons: not many

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YOU WILL BE BETTER OFF WITH A PAIR OF GENERIC READING GLASSES FROM THE GOODWILL STORE. These nice folks only care about one thing: Getting as much of your money as possible. As if that isn't bad enough, they are lousy at what they do, from the "doctor" to the front office staff who look like the background dancers in a Robert Palmer video parody on YouTube and obviously don't get paid to be courteous. I give them one star out of pity.

0
★☆☆☆☆

YOU WILL BE BETTER OFF WITH A PAIR OF GENERIC READING GLASSES FROM THE GOODWILL STORE. These nice folks only care about one thing: Getting as much of your money as possible. As if that isn't bad enough, they are lousy at what they do, from the "doctor" to the front office staff who look like the background dancers in a Robert Palmer video parody on YouTube and obviously don't get paid to be courteous. I give them one star out of pity.

Pros: absolutely nothing

Cons: absolutely everything

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I would NOT recommend that you visit Ossip in Fishers on 96th & Hague.
1) The price of glasses is outrageous. I even have vision insurance. After insurance the price was $300. Ridiculous.
2) To make things worse, they said it would take 10 days for the glasses to be delivered. 10 days??? This is a company that deals with glasses. My husband ordered glasses from a different non-Ossip company at the same time and received his in 2 days. Even though they said 10 days, they weren't delivered. It appeared that the order hadn't even been sent to the lab. I was promised they'd be here 3 days after promised.
3) They don't answer their phone. Every time I've called, I've been asked to leave a message. I finally called back (for the 5th time) and spoke with the operator instead. That's the way to do it if you need/want to speak with them.
4) I called the store to inquire about the status of my glasses since they had yet to call me and it had been 10 days already. They said they'd check into and have the optician call me. I never heard back from. She never called. I had to call again.
5) When I finally got them to assure me that the glasses would be delivered 3 days late, I asked if they would call when they had arrived. Common courtesy, right? No. They said they don't have an optician working on Saturdays (what????) and so nobody would call. Seems a bit weird.

Please don't go to the Ossip in Fishers. Horrible business, horrible customer service, horrible satisfaction. Not a good idea.

0
★☆☆☆☆

I would NOT recommend that you visit Ossip in Fishers on 96th & Hague.
1) The price of glasses is outrageous. I even have vision insurance. After insurance the price was $300. Ridiculous.
2) To make things worse, they said it would take 10 days for the glasses to be delivered. 10 days??? This is a company that deals with glasses. My husband ordered glasses from a different non-Ossip company at the same time and received his in 2 days. Even though they said 10 days, they weren't delivered. It appeared that the order hadn't even been sent to the lab. I was promised they'd be here 3 days after promised.
3) They don't answer their phone. Every time I've called, I've been asked to leave a message. I finally called back (for the 5th time) and spoke with the operator instead. That's the way to do it if you need/want to speak with them.
4) I called the store to inquire about the status of my glasses since they had yet to call me and it had been 10 days already. They said they'd check into and have the optician call me. I never heard back from. She never called. I had to call again.
5) When I finally got them to assure me that the glasses would be delivered 3 days late, I asked if they would call when they had arrived. Common courtesy, right? No. They said they don't have an optician working on Saturdays (what????) and so nobody would call. Seems a bit weird.

Please don't go to the Ossip in Fishers. Horrible business, horrible customer service, horrible satisfaction. Not a good idea.

Pros: Nothing

Cons: Everything

 

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