Godby Home Furnishings

★★★☆☆
  • 13610 N Meridian St

    Carmel, IN 46032

    Map & Directions
  • 317-566-8720

About Godby Home Furnishings

Hours
Sun 12pm-5pm, Mon-Fri 9am-8pm, Sat 10am-6am

Home & Garden

Home & Garden
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3.0 3
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I went into the clearance center in Westfield. The employees followed me around the entire time- I don't mind if someone greets me when I enter, but it was a bit ridiculous. I found a piece of furniture that seemed like an excellent

3
★★★★★

I went into the clearance center in Westfield. The employees followed me around the entire time- I don't mind if someone greets me when I enter, but it was a bit ridiculous. I found a piece of furniture that seemed like an excellent

.

In June of 08", we ordered a bedroom suite from Godbys. When the suite came in, the footboard was broken. They told us a replacement came in only to find that it have broken in shipment too. We have tried many times to get this resolved, only to be in November now and still no footboard. They keep telling me thay the manufacture has not shipped it yet and that they need more furniture to make a shipment. At this point I see no other option but to retain counsel. They won't even respond to our calls anymore.

0
★☆☆☆☆

In June of 08", we ordered a bedroom suite from Godbys. When the suite came in, the footboard was broken. They told us a replacement came in only to find that it have broken in shipment too. We have tried many times to get this resolved, only to be in November now and still no footboard. They keep telling me thay the manufacture has not shipped it yet and that they need more furniture to make a shipment. At this point I see no other option but to retain counsel. They won't even respond to our calls anymore.

Cons: Not interested in customer satisfaction.

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I ordered a furniture, and was told that I would be contacted when they arrived, in 4-6 weeks. Four phone calls, 9 weeks, and several run-arounds later, I found out that the factory had shipped my furniture TWO weeks prior. Godby would have to SEARCH their warehouse for my merchandise! They didn't know where it was! We asked to speak to a manager and received no apologies. We were told that their policy" is to contact customers only when they hear from the factory. They apparently weren't to be held responsible, even though the merchandise had been sitting in their warehouse for TWO WEEKS! We asked for compensation - a free delivery ($50), and were again told that it "is not our policy". So, I conclude that Godby was unwilling to pay the $50 to ensure that a customer who bought thousands of dollars of merchandise is a satisfied customer.

1
★★☆☆☆

I ordered a furniture, and was told that I would be contacted when they arrived, in 4-6 weeks. Four phone calls, 9 weeks, and several run-arounds later, I found out that the factory had shipped my furniture TWO weeks prior. Godby would have to SEARCH their warehouse for my merchandise! They didn't know where it was! We asked to speak to a manager and received no apologies. We were told that their policy" is to contact customers only when they hear from the factory. They apparently weren't to be held responsible, even though the merchandise had been sitting in their warehouse for TWO WEEKS! We asked for compensation - a free delivery ($50), and were again told that it "is not our policy". So, I conclude that Godby was unwilling to pay the $50 to ensure that a customer who bought thousands of dollars of merchandise is a satisfied customer.

Cons: Poor Customer Service

 

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