Penske Chevrolet

★★★★★
Visit our dealership to experience the difference of Penske Pure Price.
  • 3210 E 96th St

    Indianapolis, IN 46240

    Map & Directions
  • 317-846-6666

4.7556 45
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.

Donnie was very friendly and knowledgeable. I appreciate the time he took to show me the all the features my vehicle has.

2
★★★★★

Donnie was very friendly and knowledgeable. I appreciate the time he took to show me the all the features my vehicle has.

.

THe best buying group in the city.

2
★★★★★

THe best buying group in the city.

.

""I know this does not pertain to this survey but I have to let someone know that Mike Inman, Bruce Heath, Jerry and Rein in Service are the best. These\ngentlemen went above and beyond to make sure I was satisfied. It is employees like this that will keep me coming back to Penske ! Every 5 yrs I purchase\na brand new car paid in full and you best believe Penske will keep my business. Thank you""

2
★★★★★

""I know this does not pertain to this survey but I have to let someone know that Mike Inman, Bruce Heath, Jerry and Rein in Service are the best. These\ngentlemen went above and beyond to make sure I was satisfied. It is employees like this that will keep me coming back to Penske ! Every 5 yrs I purchase\na brand new car paid in full and you best believe Penske will keep my business. Thank you""

.

Quick service to get in and out with a car. Made things fairly simple for the customer.

2
★★★★★

Quick service to get in and out with a car. Made things fairly simple for the customer.

.

""OUTSTANDING GROUP OF SALES STAFF WE WORKED WITH, JEFF COPELAND, SCOTT TAYLOR AND A NEW EMPLOYEE CLIFF AND BRUCE HEATH... THESE GUYS ARE JUST AWESOME WOULD RECOMMEND THEM AND PENSKE TO ANY ONE AND EVERYONE.\nPENSKE IS WHAT TRUE SALES/CUSTOMER SERVICE IS ALL ABOUT. GREAT JOB ALL!""

2
★★★★★

""OUTSTANDING GROUP OF SALES STAFF WE WORKED WITH, JEFF COPELAND, SCOTT TAYLOR AND A NEW EMPLOYEE CLIFF AND BRUCE HEATH... THESE GUYS ARE JUST AWESOME WOULD RECOMMEND THEM AND PENSKE TO ANY ONE AND EVERYONE.\nPENSKE IS WHAT TRUE SALES/CUSTOMER SERVICE IS ALL ABOUT. GREAT JOB ALL!""

.

Well from my view and experience
This place is a insult when it's lable clearly says
It carries the Penske promise THAT'S USED CAR DEPARTMENT
May I had. I went there in regards to make a long story short
To purchase a 2003 range rover the asking price around 15thoudsand well not ashame to say credit is in the middle so I was told by Rick I could get it around 14 for u I'll need about 3000.00 down basically well I brought a 2000 jeep grand Cherokee one I was insulted telling me it was only worth 1100.00 and then they told me well will bring that asstimate up to 1400.00 hundred with and additional 1600.00 down but I'm offering 2600.00 hundred down cash so I found something strang with that so I called a higher up person and as I proceed to call eric back all of the sudden the vehicle price had went back up another 500.00 and that's because it needed to be serviced and it was know longer for sale that's to me.
WHY !! it's not my fought that the Honda promise was just destroyed in my book by this person it also states as well price ganranteed WHAT I'm not understanding this I FIND IN THIS CASE THE PENSKE PROMISE IS A LIE!!!!
VERY DISATISFIED CUSTOMER!! but u do as you please I guess it was just me. But I was very business like and conducted my self in a great manner I wanted that car but I must say theres a guy name Ray T. He help me in so many ways I give him thumbs up:) THXS RAY FOR ALL U DID

1
★☆☆☆☆

Well from my view and experience
This place is a insult when it's lable clearly says
It carries the Penske promise THAT'S USED CAR DEPARTMENT
May I had. I went there in regards to make a long story short
To purchase a 2003 range rover the asking price around 15thoudsand well not ashame to say credit is in the middle so I was told by Rick I could get it around 14 for u I'll need about 3000.00 down basically well I brought a 2000 jeep grand Cherokee one I was insulted telling me it was only worth 1100.00 and then they told me well will bring that asstimate up to 1400.00 hundred with and additional 1600.00 down but I'm offering 2600.00 hundred down cash so I found something strang with that so I called a higher up person and as I proceed to call eric back all of the sudden the vehicle price had went back up another 500.00 and that's because it needed to be serviced and it was know longer for sale that's to me.
WHY !! it's not my fought that the Honda promise was just destroyed in my book by this person it also states as well price ganranteed WHAT I'm not understanding this I FIND IN THIS CASE THE PENSKE PROMISE IS A LIE!!!!
VERY DISATISFIED CUSTOMER!! but u do as you please I guess it was just me. But I was very business like and conducted my self in a great manner I wanted that car but I must say theres a guy name Ray T. He help me in so many ways I give him thumbs up:) THXS RAY FOR ALL U DID

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Ratings_icons Ratings_icons

.

I know this does not pertain to this survey but I have to let someone know that Mike Inman, Bruce Heath, Jerry and Rein in Service are the best. These gentlemen went above and beyond to make sure I was satisfied. It is employees like this that will keep me coming back to Penske ! Every 5 yrs I purchase a brand new car paid in full and you best believe Penske will keep my business. Thank you

2
★★★★★

I know this does not pertain to this survey but I have to let someone know that Mike Inman, Bruce Heath, Jerry and Rein in Service are the best. These gentlemen went above and beyond to make sure I was satisfied. It is employees like this that will keep me coming back to Penske ! Every 5 yrs I purchase a brand new car paid in full and you best believe Penske will keep my business. Thank you

.

Everyone I dealt with was outstanding- The purchace of my new Traverse was a pleasant experience. Thanks to you all for all of your assistance!!

2
★★★★★

Everyone I dealt with was outstanding- The purchace of my new Traverse was a pleasant experience. Thanks to you all for all of your assistance!!

.

Penske Chevy is doing a great job. Great people all around from service to sales.

2
★★★★★

Penske Chevy is doing a great job. Great people all around from service to sales.

.

What really impressed me most about this dealership was the way that the employees worked together as a team. Everyone chipped in to help me, and ultimately found me what I was looking for, and delivered it to me flawlessly at a good price. I was also impressed by the way that they treated me, a new customer, like someone they wanted to keep for the long run. There was a lot of good information given and not a lot of hard selling. By the way, my '09 Silverado is the best truck I have ever owned.

2
★★★★★

What really impressed me most about this dealership was the way that the employees worked together as a team. Everyone chipped in to help me, and ultimately found me what I was looking for, and delivered it to me flawlessly at a good price. I was also impressed by the way that they treated me, a new customer, like someone they wanted to keep for the long run. There was a lot of good information given and not a lot of hard selling. By the way, my '09 Silverado is the best truck I have ever owned.

.

My overall experience with Penske Chevrolet was great. I never felt pressured and everyone seemed to go out of their way to be sure I was happy and completely satisfied with my transaction. I was very impressed with the fact that my salesman took me over to the service dept. to show me where I would need to go for oil changes, etc. Mr. Scott (in the service dept.) even took the time to show me the lounge area of the service dept. if I came in and would have to wait on my car and also told me where the drop boxes were for the keys. I can tell that everyone at Penske Chevrolet has be trained very well in making customer service the best possible. I would recommend this dealership to anyone in a heartbeat! Thank you!

2
★★★★★

My overall experience with Penske Chevrolet was great. I never felt pressured and everyone seemed to go out of their way to be sure I was happy and completely satisfied with my transaction. I was very impressed with the fact that my salesman took me over to the service dept. to show me where I would need to go for oil changes, etc. Mr. Scott (in the service dept.) even took the time to show me the lounge area of the service dept. if I came in and would have to wait on my car and also told me where the drop boxes were for the keys. I can tell that everyone at Penske Chevrolet has be trained very well in making customer service the best possible. I would recommend this dealership to anyone in a heartbeat! Thank you!

.

What really impressed me most about this dealership was the way that the employees worked together as a team. Everyone chipped in to help me, and ultimately found me what I was looking for, and delivered it to me flawlessly at a good price. I was also impressed by the way that they treated me, a new customer, like someone they wanted to keep for the long run. There was a lot of good information given and not a lot of hard selling. By the way, my '09 Silverado is the best truck I have ever owned.

2
★★★★★

What really impressed me most about this dealership was the way that the employees worked together as a team. Everyone chipped in to help me, and ultimately found me what I was looking for, and delivered it to me flawlessly at a good price. I was also impressed by the way that they treated me, a new customer, like someone they wanted to keep for the long run. There was a lot of good information given and not a lot of hard selling. By the way, my '09 Silverado is the best truck I have ever owned.

.

I know this does not pertain to this survey but I have to let someone know that Mike Inman, Bruce Heath, Jerry and Rein in Service are the best. These\ngentlemen went above and beyond to make sure I was satisfied. It is employees like this that will keep me coming back to Penske ! Every 5 yrs I purchase\na brand new car paid in full and you best believe Penske will keep my business. Thank you

2
★★★★★

I know this does not pertain to this survey but I have to let someone know that Mike Inman, Bruce Heath, Jerry and Rein in Service are the best. These\ngentlemen went above and beyond to make sure I was satisfied. It is employees like this that will keep me coming back to Penske ! Every 5 yrs I purchase\na brand new car paid in full and you best believe Penske will keep my business. Thank you

.

Penske Chevy is doing a great job. Great people all around from service to sales.

2
★★★★★

Penske Chevy is doing a great job. Great people all around from service to sales.

.

Every time I come into Penske, the service guys are all very helpful and friendly. I especially like dealing with Jerry Bronson. He is straightforward and I appreciate his assistance with all of my car issues. Jerry has been a big help! The next time I go into Penkse Cheverlot I will ask for Jerry.

2
★★★★★

Every time I come into Penske, the service guys are all very helpful and friendly. I especially like dealing with Jerry Bronson. He is straightforward and I appreciate his assistance with all of my car issues. Jerry has been a big help! The next time I go into Penkse Cheverlot I will ask for Jerry.

.

Rien was very professional and helpful in his analysis with my vehicle. The service was fast and efficient. Mr. Hazelwood should be considered a very valuable part if the Penske company. I hope I never have to return to Penske again for auto service, but I feel confident in the work the employees do.

2
★★★★★

Rien was very professional and helpful in his analysis with my vehicle. The service was fast and efficient. Mr. Hazelwood should be considered a very valuable part if the Penske company. I hope I never have to return to Penske again for auto service, but I feel confident in the work the employees do.

.

I always fell like they give me good information, not just trying to ""sell"" me something. I am confident in their work.

2
★★★★★

I always fell like they give me good information, not just trying to ""sell"" me something. I am confident in their work.

.

The perfect vehicle & the perfect vehicle shopping experiance.

2
★★★★★

The perfect vehicle & the perfect vehicle shopping experiance.

.

Every time i come into Penske i always feel like they've done something extra. My exterior is cleaner and this time steering seemed tightened-which is great because i came in for an oil change, and the $9.95 deal for that is fantastic. These are the reasons that i always recommend Penske, Thanks.

2
★★★★★

Every time i come into Penske i always feel like they've done something extra. My exterior is cleaner and this time steering seemed tightened-which is great because i came in for an oil change, and the $9.95 deal for that is fantastic. These are the reasons that i always recommend Penske, Thanks.

.

Nathen Grubb was wonderful. I felt he went above and beyond to make sure i got exactly what i was looking for in a car. I would definitely recommend Nathen and Penske Chevrolet.

2
★★★★★

Nathen Grubb was wonderful. I felt he went above and beyond to make sure i got exactly what i was looking for in a car. I would definitely recommend Nathen and Penske Chevrolet.

.

Everything was great!!!!! Greg Pinielli was outstanding! He is the best person i have ever worked with in my car buying experience.

2
★★★★★

Everything was great!!!!! Greg Pinielli was outstanding! He is the best person i have ever worked with in my car buying experience.

.

Mr. Ken scott is the best service representative that i have ever delt with. He is always friendly, courteous, and kind. Whats more, he explains what repairs need to be done. He is the best.

2
★★★★★

Mr. Ken scott is the best service representative that i have ever delt with. He is always friendly, courteous, and kind. Whats more, he explains what repairs need to be done. He is the best.

.

Dave Redmond went above and beyond to help us get into the best vehicle that we could afford. We told him what we wanted our monthly payment to be, and then he gave us all the possible financing options for the two vehicles that we were looking at. He even allowed us to take both cars home to see how they would fit into our garage. We got a great deal on a great, new car.

2
★★★★★

Dave Redmond went above and beyond to help us get into the best vehicle that we could afford. We told him what we wanted our monthly payment to be, and then he gave us all the possible financing options for the two vehicles that we were looking at. He even allowed us to take both cars home to see how they would fit into our garage. We got a great deal on a great, new car.

.

Everyone at penske is so helpful. i really enjoyed my experience in buying my new car. I would come back again as well as recommend my friends and family here.

2
★★★★★

Everyone at penske is so helpful. i really enjoyed my experience in buying my new car. I would come back again as well as recommend my friends and family here.

.

I've had two experiences here -- one with service and one with picking up a new vehicle. ?Their employees are very nice and service-oriented, and followed up on details. ?Although the place itself is enormous, you will not feel like a number -- you're made to feel welcome and treated personally. ?If I were looking for a new vehicle or service, I'd definitely return.

2
★★★★★

I've had two experiences here -- one with service and one with picking up a new vehicle. ?Their employees are very nice and service-oriented, and followed up on details. ?Although the place itself is enormous, you will not feel like a number -- you're made to feel welcome and treated personally. ?If I were looking for a new vehicle or service, I'd definitely return.

.

Let me start by saying that I would definitely recommend Penske Chevrolet to my friends and family. Mike was very pleasant to work with and not your typical ""car salesman"". He respected my price range and was well informed about the car I wanted (Malibu). He even called me to set up my window tinting - I didn't have to initiate the call. I am in account management and appreciate good customer service, as it is something that you don't always receive. But from the time I walked in the door through the financing (I forget his name - Bob?) :) to the time I walked out the door I actually felt like I was a valued customer. Thank you!

2
★★★★★

Let me start by saying that I would definitely recommend Penske Chevrolet to my friends and family. Mike was very pleasant to work with and not your typical ""car salesman"". He respected my price range and was well informed about the car I wanted (Malibu). He even called me to set up my window tinting - I didn't have to initiate the call. I am in account management and appreciate good customer service, as it is something that you don't always receive. But from the time I walked in the door through the financing (I forget his name - Bob?) :) to the time I walked out the door I actually felt like I was a valued customer. Thank you!

.

Penske Chevy is doing a great job. Great people all around from service to sales.

2
★★★★★

Penske Chevy is doing a great job. Great people all around from service to sales.

.

I just had my van serviced there and they did a great job. Its a huge van and they were the only local place that could do the oil change. I needed a 45000 mile service, they did it in half a day and called right away when it was done. I will go back again.

2
★★★★★

I just had my van serviced there and they did a great job. Its a huge van and they were the only local place that could do the oil change. I needed a 45000 mile service, they did it in half a day and called right away when it was done. I will go back again.

.

Ernie was very pleasant to deal with.

2
★★★★★

Ernie was very pleasant to deal with.

.

Everyone was VERY helpful. I had an appointment scheduled, when I entered the showroom I was greeted immediately. Melissa came out to meet with us right away. Everyone was so friendly. It was a great experience. I will be a return customer, and would gladly refer you to others.\n

2
★★★★★

Everyone was VERY helpful. I had an appointment scheduled, when I entered the showroom I was greeted immediately. Melissa came out to meet with us right away. Everyone was so friendly. It was a great experience. I will be a return customer, and would gladly refer you to others.\n

.

Mike Roland was easy to work with and must be one of your best people. This is my second car thru Penske, and provided the service dept keeps up their end of the bargain, I suspect I will be back in 3 years for another car.

2
★★★★★

Mike Roland was easy to work with and must be one of your best people. This is my second car thru Penske, and provided the service dept keeps up their end of the bargain, I suspect I will be back in 3 years for another car.

.

Every time I come into Penske, the service guys are all very helpful and friendly. I especially like dealing with Jerry Bronson. He is straightforward and I appreciate his assistance with all of my car issues. Jerry has been a big help! The next time I go into Penkse Cheverlot I will ask for Jerry.

2
★★★★★

Every time I come into Penske, the service guys are all very helpful and friendly. I especially like dealing with Jerry Bronson. He is straightforward and I appreciate his assistance with all of my car issues. Jerry has been a big help! The next time I go into Penkse Cheverlot I will ask for Jerry.

.

I was way upside down on my trade and they worked really hard to get me out of it and even lowered my payment. Great customer service.

2
★★★★★

I was way upside down on my trade and they worked really hard to get me out of it and even lowered my payment. Great customer service.

.

Good salesman in Mike Roland and a good person in the sevice dept by the name of Scott Stevenson brought me back for my second Malibu. There are plenty of GM dealerships nearby, as well as the internet option, but I prefer to work face to face with people, and these two individulas make buying and maintaining a car easier than one would expect.

2
★★★★★

Good salesman in Mike Roland and a good person in the sevice dept by the name of Scott Stevenson brought me back for my second Malibu. There are plenty of GM dealerships nearby, as well as the internet option, but I prefer to work face to face with people, and these two individulas make buying and maintaining a car easier than one would expect.

.

Always excellent service. Jeff Copeland and Scott Stevenson are the best. They always take great care of me.

2
★★★★★

Always excellent service. Jeff Copeland and Scott Stevenson are the best. They always take great care of me.

.

Rien was very professional and helpful in his analysis with my vehicle. The service was fast and efficient. Mr. Hazelwood should be considered a very valuable part if the Penske company. I hope I never have to return to Penske again for auto service, but I feel confident in the work the employees do.

2
★★★★★

Rien was very professional and helpful in his analysis with my vehicle. The service was fast and efficient. Mr. Hazelwood should be considered a very valuable part if the Penske company. I hope I never have to return to Penske again for auto service, but I feel confident in the work the employees do.

.

What really impressed me most about this dealership was the way that the employees worked together as a team. Everyone chipped in to help me, and ultimately found me what I was looking for, and delivered it to me flawlessly at a good price. I was also impressed by the way that they treated me, a new customer, like someone they wanted to keep for the long run. There was a lot of good information given and not a lot of hard selling. By the way, my '09 Silverado is the best truck I have ever owned.

2
★★★★★

What really impressed me most about this dealership was the way that the employees worked together as a team. Everyone chipped in to help me, and ultimately found me what I was looking for, and delivered it to me flawlessly at a good price. I was also impressed by the way that they treated me, a new customer, like someone they wanted to keep for the long run. There was a lot of good information given and not a lot of hard selling. By the way, my '09 Silverado is the best truck I have ever owned.

.

Dave Redmond went above and beyond to help us get into the best vehicle that we could afford. We told him what we wanted our monthly payment to be, and then he gave us all the possible financing options for the two vehicles that we were looking at. He even allowed us to take both cars home to see how they would fit into our garage. We got a great deal on a great, new car.

2
★★★★★

Dave Redmond went above and beyond to help us get into the best vehicle that we could afford. We told him what we wanted our monthly payment to be, and then he gave us all the possible financing options for the two vehicles that we were looking at. He even allowed us to take both cars home to see how they would fit into our garage. We got a great deal on a great, new car.

.

Clean, well organized, and efficient, my first service with my new Chevy Silverado was perfectly performed and reasonably priced.

2
★★★★★

Clean, well organized, and efficient, my first service with my new Chevy Silverado was perfectly performed and reasonably priced.

.

Penske Chevy is doing a great job. Great people all around from service to sales.

2
★★★★★

Penske Chevy is doing a great job. Great people all around from service to sales.

.

Scott Stevenson checked my car in and was very accommodating and pleasant to work with. I purchased my car in the early spring of this year and have had my car serviced on a couple of other occassions and none of the service managers were as pleasant as Scott. I will always ask for Mr. Stevenson when I have my car serviced.

2
★★★★★

Scott Stevenson checked my car in and was very accommodating and pleasant to work with. I purchased my car in the early spring of this year and have had my car serviced on a couple of other occassions and none of the service managers were as pleasant as Scott. I will always ask for Mr. Stevenson when I have my car serviced.

.

Everything was completed in a timely and efficient manner. Penske over exceeded my expectations! I looked up the dealership on line and called Jeff Copeland, the internet sales person, and he walked me through everything. He found financing that beat my institutions financing, I was in the dealership four days later with the car I wanted, in less than 2 hours...kudos to your staff!

2
★★★★★

Everything was completed in a timely and efficient manner. Penske over exceeded my expectations! I looked up the dealership on line and called Jeff Copeland, the internet sales person, and he walked me through everything. He found financing that beat my institutions financing, I was in the dealership four days later with the car I wanted, in less than 2 hours...kudos to your staff!

.

I will not EVER even consider giving this establishment the time of day again!! Not even the higher ups had good customer service!! We were talked down to and treated as if we were stupid. We even had comments made to us that I wouldn't EVER consider saying to people. I was very disappointed with our experience at Penske Chevrolet, and due to this experience I will never do business at any Penske establishment EVER AGAIN!!!! I don't think I would recommend them to my worst enemy!!!

0
★☆☆☆☆

I will not EVER even consider giving this establishment the time of day again!! Not even the higher ups had good customer service!! We were talked down to and treated as if we were stupid. We even had comments made to us that I wouldn't EVER consider saying to people. I was very disappointed with our experience at Penske Chevrolet, and due to this experience I will never do business at any Penske establishment EVER AGAIN!!!! I don't think I would recommend them to my worst enemy!!!

Cons: Horrible Customer Service

.

I just had my van serviced there and they did a great job. Its a huge van and they were the only local place that could do the oil change. I needed a 45000 mile service, they did it in half a day and called right away when it was done. I will go back again.

5
★★★★★

I just had my van serviced there and they did a great job. Its a huge van and they were the only local place that could do the oil change. I needed a 45000 mile service, they did it in half a day and called right away when it was done. I will go back again.

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.

We have purchased one used vehicle from them and it will probably be the last. We felt very pressured from the sales staff and it was not a pleasant experience.

2
★★☆☆☆

We have purchased one used vehicle from them and it will probably be the last. We felt very pressured from the sales staff and it was not a pleasant experience.

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