Complete Auto Parts

★☆☆☆☆
  • 3989 Cleveland St

    Gary, IN 46410

    Map & Directions
  • 219-884-1057

About Complete Auto Parts

Details
Hours
Mon-Fri 9am-5pm, Sat 9am-4pm

Automotive

Automotive
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The absolute worst customer service EVER! The manager is the rudest person I ever had the displeasure of communicating with!! My car had been in their shop for four days for the same problem they repaired 2 days earlier, because the incompetent mechanic couldn't figure out what was wrong with it. Any time they said they would contact me, they never did. When I called, Larry had the NASTIEST attitude ever. At one point I mentioned the lack of communication, and he got real defensive and started swearing! Having had enough, I had it towed to another mechanic, and come to find out, they dismantled part of the dash and left everything hanging out! They didn't even fix it....then to add insult to injury, they kept the screws !!! When I called to ask for the screws... Johnny the JACKASS ( that's my nickname for the mechanic), First tried to say he never took the panels off...SO ANYONE WHO TAKES THEIR CAR IN TO GET FIXED...BEWARE!!! THERE IS A PANEL DISMANTLING PHANTOM ON THE LOOSE AT COMPLETE AUTO!!!! Then...he tried to blame the the tow truck driver for steeling the screws...What Johnny the jackass didn't know was that I was right behind the tow truck driver in a rental when they towed my car...and secondly, Really !!! what the hell would a tow truck driver want with some screws ??? give me a freak'n break !! what kind of place is this ? The only thing they are complete in is SUCKING!! The tires are crappy too. I had them put 4 new tires on and two days later one was flat....while in their shop getting repaired and they wouldn't fix it!!

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★☆☆☆☆

The absolute worst customer service EVER! The manager is the rudest person I ever had the displeasure of communicating with!! My car had been in their shop for four days for the same problem they repaired 2 days earlier, because the incompetent mechanic couldn't figure out what was wrong with it. Any time they said they would contact me, they never did. When I called, Larry had the NASTIEST attitude ever. At one point I mentioned the lack of communication, and he got real defensive and started swearing! Having had enough, I had it towed to another mechanic, and come to find out, they dismantled part of the dash and left everything hanging out! They didn't even fix it....then to add insult to injury, they kept the screws !!! When I called to ask for the screws... Johnny the JACKASS ( that's my nickname for the mechanic), First tried to say he never took the panels off...SO ANYONE WHO TAKES THEIR CAR IN TO GET FIXED...BEWARE!!! THERE IS A PANEL DISMANTLING PHANTOM ON THE LOOSE AT COMPLETE AUTO!!!! Then...he tried to blame the the tow truck driver for steeling the screws...What Johnny the jackass didn't know was that I was right behind the tow truck driver in a rental when they towed my car...and secondly, Really !!! what the hell would a tow truck driver want with some screws ??? give me a freak'n break !! what kind of place is this ? The only thing they are complete in is SUCKING!! The tires are crappy too. I had them put 4 new tires on and two days later one was flat....while in their shop getting repaired and they wouldn't fix it!!

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I TOOK MY CAR TO THEM TO FIX AN OVERHEATNG PROBLEM AND THEY DID NOT FIX IT!!I IN FACT, NOW THE ENGINE LIGHT AND THE OIL LIGHT REMAIN ON!!! THEY ARE RIPP OFFS AND ALL THEY WANT IS YOUR MONEY!!! BEWARE THEY SEEM NICE BUT WHEN IT COMES TO WORKING ON CARS THEY HAVE NO IDEA WHAT THEY ARE DOING!!! IM TAKING MY COMPLAINT TO INDIANA COMPLAINT DEPARTMENT AND IF YOU HAVE A COMPLAINT I SUGGEST YOU DO THE SAME AND LET GOD DO THE REST!!!

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★☆☆☆☆

I TOOK MY CAR TO THEM TO FIX AN OVERHEATNG PROBLEM AND THEY DID NOT FIX IT!!I IN FACT, NOW THE ENGINE LIGHT AND THE OIL LIGHT REMAIN ON!!! THEY ARE RIPP OFFS AND ALL THEY WANT IS YOUR MONEY!!! BEWARE THEY SEEM NICE BUT WHEN IT COMES TO WORKING ON CARS THEY HAVE NO IDEA WHAT THEY ARE DOING!!! IM TAKING MY COMPLAINT TO INDIANA COMPLAINT DEPARTMENT AND IF YOU HAVE A COMPLAINT I SUGGEST YOU DO THE SAME AND LET GOD DO THE REST!!!

Pros: NICE OVER THE PHONE

Cons: TERRIBLE IN PERSON AND DONT KNOW ANYTHING ABOUT CARS

 

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