Jared The Galleria of Jewelry

★★★★☆
  • 8520 Keystone Crossing Keystone Crossing

    Indianapolis, IN 46240

    Map & Directions
  • 317-466-0710

About Jared The Galleria of Jewelry

Categories
  • Jewelry
  • Diamonds
  • Watches
  • Custom Jewelry
  • Jewelry Repair Shops
  • Goldsmiths & Silversmiths
  • Gifts & Novelties
Details
  • Shop Online
Hours
M-Sa 10am-9pm, Su 12pm-6pm

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    .

    My boyfriend and I started looking at Shane Co. for an engagement ring, but wanted to look at other jewelers to make sure that we were getting what we wanted and for a good price.

    After leaving Shane Co, we went to Distinctive Diamonds.

    3
    ★★★★★

    My boyfriend and I started looking at Shane Co. for an engagement ring, but wanted to look at other jewelers to make sure that we were getting what we wanted and for a good price.

    After leaving Shane Co, we went to Distinctive Diamonds.

    .

    My husband bought my engagement ring and wedding band here and it has been a horrible experience. We ordered my ring and it came in completely different than what is was suppose to be. The diamonds were smaller and the band was made in

    3
    ★★★★★

    My husband bought my engagement ring and wedding band here and it has been a horrible experience. We ordered my ring and it came in completely different than what is was suppose to be. The diamonds were smaller and the band was made in

    .

    I read 2 bad reviews which should have been my first red flag(s). I called them anyway and they told me I could have my platinum and diamond ring set resized within 2 hours that day. I was desperate and ran up there within 15 minutes only to be told it would be a couple of days - red flag #2. The sales lady went from counter to counter for different forms, ring sizer, and consulting with other staff, taking a phone call, etc. and kept telling me she'd be right back - red flag #3. I hadn't done research on how much resizing was when she told me it was over $400, but reassured me they were very competitive - red flag - do your research. After completing the transaction but before leaving the building, my husband returned my call to tell me not to have them do it. So glad he did, I got my money back on the spot and found the owner of The Gold Cobbler who didn't waver from his info from the phone to my visit in person, was very sweet and humble to have my business and did outstanding work within one day like he promised. No huge, fancy showroom with a bunch of people standing around gossiping or running around chasing their tails...and the cost was half as much - more competitive as I learned from calling other jewelers in the area. Go with your gut intuition when you encounter red flags, this being just one more!

    0
    ★☆☆☆☆

    I read 2 bad reviews which should have been my first red flag(s). I called them anyway and they told me I could have my platinum and diamond ring set resized within 2 hours that day. I was desperate and ran up there within 15 minutes only to be told it would be a couple of days - red flag #2. The sales lady went from counter to counter for different forms, ring sizer, and consulting with other staff, taking a phone call, etc. and kept telling me she'd be right back - red flag #3. I hadn't done research on how much resizing was when she told me it was over $400, but reassured me they were very competitive - red flag - do your research. After completing the transaction but before leaving the building, my husband returned my call to tell me not to have them do it. So glad he did, I got my money back on the spot and found the owner of The Gold Cobbler who didn't waver from his info from the phone to my visit in person, was very sweet and humble to have my business and did outstanding work within one day like he promised. No huge, fancy showroom with a bunch of people standing around gossiping or running around chasing their tails...and the cost was half as much - more competitive as I learned from calling other jewelers in the area. Go with your gut intuition when you encounter red flags, this being just one more!

    .

    My husband purchased a platinum and diamond wedding ring for me at Jared for roughly $9K. Had it appraised at Jared, they placed the value for insurance replacement at $10.5K (which is normal to be a bit higher than purchase price). Had two subsequent appraisals done for our insurance policy. Both appraisals put the insurance replacement value below $8K. That's the first issue.
    Took the ring in to be re-sized after a couple of years. While they were sizing the ring, several stones fell out of the setting. They had to send it offsite for repairs (without telling me).....three weeks later, the ring comes back in....THEY HAD REPLACED 8 STONES IN THE RING WITH MUCH DARKER QUALITY STONES AND THE PLATINUM SETTING WAS COMPLETELY RUINED. They no longer carry the same mounting (or anything even close) and after three attempts to "fix" the setting, they have offered a $100 gift card. Because of the detail in the setting, they are unable to fix it. All we are asking for is $2500 back, which was the cost of the setting itself. They won't budge and we are now taking them to court. I have since found out that we are hardly the first customers to have this same issue. Jared damaged the ring, not me. They should be willing to accept their fault and just let us take the money for the setting and go elsewhere. Horrible experience!!!

    0
    ★☆☆☆☆

    My husband purchased a platinum and diamond wedding ring for me at Jared for roughly $9K. Had it appraised at Jared, they placed the value for insurance replacement at $10.5K (which is normal to be a bit higher than purchase price). Had two subsequent appraisals done for our insurance policy. Both appraisals put the insurance replacement value below $8K. That's the first issue.
    Took the ring in to be re-sized after a couple of years. While they were sizing the ring, several stones fell out of the setting. They had to send it offsite for repairs (without telling me).....three weeks later, the ring comes back in....THEY HAD REPLACED 8 STONES IN THE RING WITH MUCH DARKER QUALITY STONES AND THE PLATINUM SETTING WAS COMPLETELY RUINED. They no longer carry the same mounting (or anything even close) and after three attempts to "fix" the setting, they have offered a $100 gift card. Because of the detail in the setting, they are unable to fix it. All we are asking for is $2500 back, which was the cost of the setting itself. They won't budge and we are now taking them to court. I have since found out that we are hardly the first customers to have this same issue. Jared damaged the ring, not me. They should be willing to accept their fault and just let us take the money for the setting and go elsewhere. Horrible experience!!!

    Cons: They ruined my ring and are unable to fix it!

    Message from Jared The Galleria of Jewelry

    The first Jared store opened its doors in 1993, revolutionizing the whole idea of how a jewelry store should operate. Jared is not located inside the mall. Our guests come just to see us. And we do everything we can to make their visit enjoyable as well as successful. We offer five times the selection of ordinary jewelry stores, price it well, and present it with the help of a team of experts, thereby creating the ultimate jewelry shopping experience. Come learn more about our engagement and wedding rings, diamonds, gemstones, watches, and personalized jewelry. Visit Jared in Indianapolis today.

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