Insider Pages Reviews for Bryner Chevrolet Inc

1 Stars: customer (by Marily Z.)

Marily Z. — Mon, 04 Jun 2012 05:12:00 GMT

WARNING - WOMEN, or if you have a wife or daughter. BEWARE of the treatment you or your female loved one will receive at Bryner Chevrolet on the Fairway. My car was hit (probably by a drunk driver) while parked and unoccupied in front of my house in Jenkintown. Bad enough that it was hit, it was also 'undriveable', so it needed a Tow. I chose Bryner only because it was closest to my house. That was my first mistake. The entire event was a nightmare. I just purchased the car some two weeks earlier. It is a garage-kept 2007 Pontiac Solstice -- in pristine condition. Being a single woman, I did not want to present to the service dept. alone. The incident occurred at the start of Memorial Day wknd. Of course it sat there for 5 days. Feeling VULNERABLE and so scared since I would have to pay out of pocket for the repair (long story), I didn't want go in there alone. I called my cousin David to ask if he were available. The only time would be at the end of the day -- or 5 PM -- for him to go along with me to Bryner. When I called to ask the Asst.Service Mgr if he would be kind enough to wait a short time after hours (like 15 min.), this is what he said to me in a rude/snarky tone of voice: "WELL ALRIGHT, BUT I DON'T WANNA HEAR A LOVE STORY." I was beyond shocked!! How dare he speak to me like that!!? I replied angrily, "What did you just say to me?" in a disapproving voice. He just back-peddled but no apology was offered. Needless to say, I have now had to order up Tow #2. Obviously, I refuse to 'reward' this utterly UNACCEPTABLE and rude behavior (Customer Service?) financially by giving them the job after being insulted! So I pulled the job. I am sorry to report that -- it is STILL very much a Man's world. This Assistant Mgr never met me....but apparently the sound of a 'female' voice gave him 'license' to speak condescendingly to me. I have reported the incident to the Owner of Bryner. His name is "Dave". I spoke personally to him over the telephone. Here is the icing on the cake ...In retrospect, it occurred to me that, after being informed of such INAPPROPRIATE AND RUDE CUSTOMER SERVICE, that he, the Owner, would have offered me a reduction in the cost of body repair. Sadly, that did not occur. In summary, I cannot steer women clearer from this rude and arrogant dealership, ESPECIALLY FOR SERVICE. I would definitely NOT recommend Bryner Chevrolet period!!!

5 Stars: Highly recommended dealership (by Sue F.)

Sue F. — Wed, 08 Dec 2010 19:45:00 GMT

Just bought a car from Bryner last night. They were wonderful to deal with (David was my sales guy): cordial, helpful and not at all pushy. I never felt I was being "sold to" or being taken advantage of; and walked out of there feeling as though I got a fair deal (maybe a little more than fair even.) I would definitely recommend them.

4 Stars: Bryner Chevrolet is the place to go! (by Laura T.)

Laura T. — Sat, 31 Oct 2009 00:48:00 GMT

When I walked into Bryner Chevy I had been laughed at and dismissed at every previous car/truck dealer. I am a young, female and was looking for a truck. The other places basically ignored me. When I got to Bryner they were so helpful and didn't pressure me at all. I got a great price on the truck I had been looking for. 8 years later it is still running wonderfully. And when I need a new one I know exactly where I'm going.

5 Stars: Bryner Chevrolet Inc is a first class Chevy dealer. (by Nicki B.)

Nicki B. — Mon, 06 Jul 2009 19:55:00 GMT

Great Service Department - always friendly, courteous and very reasonably priced. Convenient location and about the nicest people to deal with. I recommend them highly.